Customer Service Representative (Former Employee) – Tacoma, WA – October 22, 2017
Regence led 4 different states and maintained a fast pace culture. It is rigid in its structures but flexible in its execution of the products. The hardest part of the job is learning all of the pieces of the work and keeping up with the changes. The best part is the benefits.
Don't do it. They sceam "for the good of our members" as they short change them and you, on every level.
CM/UM Registerd Nurse (Former Employee) – Lewiston, ID – September 22, 2017
Ridiculous managers and upper management within Health Care Services Dept and area. They continue to lose their best, retain and return the incompetent. I'm not sure why I'm taking the time to fill this out other than it keeps popping up in my e-mail..... don't go there. Little company with the attitude of being a Fortune 700 Company, treats its nurses as disposable and unnecessary. And will NOT HELP YOUR RESUME. You'll later find yourself trying to justify why you worked there. Move on. Don't do it. Don't trust them. They throw anyone and everyone under the bus and come up with crazy freaking ideas such as, "all CM/UM staff must return to the office full-time, so you can problem solve our problems for us and together."
Cool staff, most of which have long-gone resigned
Managers, Supervisors, Big-Wigs that love themselves, their roles, titles and salaries.
Good benefits, multitasking required, work environment average
Software Engineer (Former Employee) – Tacoma, WA – May 30, 2017
work day started with incident review & prioritization, resolution where possible. Learned a good bit about ETL, various dialects of SQL Management was inconsistent (4 managers in 4 years). Workplace tended to isolate people, but remote work was acceptable hardest part of the job was finding the person who could answer the questions that "everybody knew" the answer to - lots of tribal knowledge needed to be documented. Getting resolutions to problems into production was best part of job.
remoting acceptable, time off for family appointments, etc was encouraged
lack of contact with other tema members except by IM, Skype or email
It's been a few years since I was there. And wasn't there long.
CUSTOMER SERVICE SPECI (Former Employee) – Medford, OR – February 4, 2017
While I did well answering calls and making them to providers, because the information was easy to find. Calls from members is what was confusing. The most relied upon information system was down about 50% of the time, to answer questions about health coverage. Which meant having to go through their entire benefits book, which was typically around 285 pgs.
Fun place to work and train
Just not a good fit for me, I need clear/concise information that is readily available, I did not like placing people on hold
Utilization Review Nurse Senior (Former Employee) – Lewiston, ID – December 7, 2015
Coworkers are professional and supportive of one another. I learned to perfect my skills with interpretation of medical policy, MCG and CMS policy guidelines as well as time management. Hardest part of job is exceeding productivity standards. Most enjoyable is interaction with coworkers and providers. Good amount of red tape and politics. Management at a supervisor level is generally supportive but usually anyone above this position it can be difficult to communicate with. Typical day at work is busy and that is a good thing.
Flexible work schedule, ability to work from home or telecommute
HealthCare Analyst Senior I (Current Employee) – Portland, OR – March 16, 2015
Regence has excellent people working there. The company is trying to transform healthcare delivery and itself. It is moving away from antiquated systems, improving data access internally and externally, and has many learning opportunities. Benefits are wonderful and pay is decent.
People/benefits/work and life balance/
It is still transforming so what you did yesterday may not be where we are going tomorrow
Claims Examiner/Referral Cord. (Former Employee) – Tacoma, WA – January 20, 2015
I enjoyed being my own boss as well as serving the public and training others. I was the only referral coordinator and then was put in the position of training. I trained others in Customer Service, to take calls in a professional manner, listen to the caller and assist them in the best way possible, by trying the one call resolution process.
Productive work space and the people were great to work with everyday.
Vice President of Sales (Current Employee) – Boise, ID – December 10, 2014
Regence has great employee's who are always willing to go the extra mile to ensure they do everything in the power to ensure the members are taken care of in a time of need. This core value made it very easy to go to work everyday. I enjoyed my time with Regence and learned a great deal about community involvement.
Customer service (Former Employee) – Lewiston Idaho – November 16, 2014
Great environment if your one of thee favorites. I would not apply if you have children. While in training you will be expected to not miss any days within an 12 week period. If so your employment will be termed. The manager does not care. Supervisors are supportive and will do what they can. If your single and have no life other than work. This is the place to be.
Customer Service Specialist (Former Employee) – Medford, OR – October 13, 2014
This is a demanding job! After a year, there were 5 out of 15 people from my training class still employed. Make sure you have excellent time management skills-not a lot of time set aside for follow-up work. Very high phone volume. Having said that, it is also a rewarding job and the company is adamant about promoting a positive work environment. First call resolution is a high priority and reasonable call handle time is permitted to achieve this result. The benefits are great as would be expected from a health insurance company, and time off is available. I think it's a great company to work for, just make sure you're up to the task,
Claims Analyst II (Former Employee) – Lewiston, ID – December 17, 2013
The supervisors enjoy playing favoritism and relegating those who are not their favorites to the most menial jobs with little opportunity for advancement. Senior management does little to curb this behavior.
Mail Room Supervisor (Former Employee) – Everett, WA – September 30, 2013
Workdays began with incoming mail which needed sorted, opened, and distributed (this would come to include routed messages from other corporate branches, and deliveries from UPS and FedEx). I initially microfilmed a great deal of information for our archives on 3M Microfilm Cameras, and typed data onto client's plastic ID cards using a modified Linotype machine (immensely noisy); both of these latter processes became obsolete over time. Most of my supervisors were women, and I had good working relationships with most of them (one is still a good friend). But being a rare, non-executive male among so many women was at times awkward; my trying to keep boundaries in place was probably seen as unduly standoffish by some. The best part of the job lay in the friendships, and a sense of accomplishment at handling a project. The hardest came as we merged with other firms, and both relationships and responsibilities shifted. What had started as a local firm became part of a multi-state corporate entity; problem-solving was largely taken out of local hands.
Friendships, benefits, a sense of accomplishment.
Increased management control from out-of-area, less independence
Training & Development Coordinator (Current Employee) – Portland, OR – May 2, 2013
Support Regence’s business strategy by planning, coordinating and conducting training across a four state region. Provide leadership, mentorship and coaching of staff. Conduct evaluations of training programs to ensure effectiveness and make/recommend modifications as necessary. Facilitate, develop and implement training of employee/physician on-boarding and development programs. Provides support to department and division leaders in applying training and procedure implementation.
Claims adjuster (Former Employee) – Portland – November 23, 2012
The people that were not in management, were nice people with good values. Management was only after meeting their personal goals so they could get a big incentive payout. They were put in a better class than the non management. They recieved their raises at the first of year before budgets. Incentive pay outs were higher and the health insurance offered to management, regular employees couldnt have. There is a lot of "back-scratching", a lot of members money being spent needlessly. If you have morales and want to feel good about youre company, dont work for Regence. I worked there for over 30years.
every benefit renewal at the first of the year; they took something awayfrom the employees