Utilization Review Nurse Senior (Former Employee) – Lewiston, ID – December 7, 2015
Coworkers are professional and supportive of one another. I learned to perfect my skills with interpretation of medical policy, MCG and CMS policy guidelines as well as time management. Hardest part of job is exceeding productivity standards. Most enjoyable is interaction with coworkers and providers. Good amount of red tape and politics. Management at a supervisor level is generally supportive but usually anyone above this position it can be difficult to communicate with. Typical day at work is busy and that is a good thing.
Flexible work schedule, ability to work from home or telecommute
HealthCare Analyst Senior I (Current Employee) – Portland, OR – March 16, 2015
Regence has excellent people working there. The company is trying to transform healthcare delivery and itself. It is moving away from antiquated systems, improving data access internally and externally, and has many learning opportunities. Benefits are wonderful and pay is decent.
people/benefits/work and life balance/
it is still transforming so what you did yesterday may not be where we are going tomorrow
Claims Examiner/Referral Cord. (Former Employee) – Tacoma, WA – January 20, 2015
I enjoyed being my own boss as well as serving the public and training others. I was the only referral coordinator and then was put in the position of training. I trained others in Customer Service, to take calls in a professional manner, listen to the caller and assist them in the best way possible, by trying the one call resolution process.
Productive work space and the people were great to work with everyday.
Vice President of Sales (Current Employee) – Boise, ID – December 10, 2014
Regence has great employee's who are always willing to go the extra mile to ensure they do everything in the power to ensure the members are taken care of in a time of need. This core value made it very easy to go to work everyday. I enjoyed my time with Regence and learned a great deal about community involvement.
Customer service (Former Employee) – Lewiston Idaho – November 16, 2014
Great environment if your one of thee favorites. I would not apply if you have children. While in training you will be expected to not miss any days within an 12 week period. If so your employment will be termed. The manager does not care. Supervisors are supportive and will do what they can. If your single and have no life other than work. This is the place to be.
Customer Service Specialist (Former Employee) – Medford, OR – October 13, 2014
This is a demanding job! After a year, there were 5 out of 15 people from my training class still employed. Make sure you have excellent time management skills-not a lot of time set aside for follow-up work. Very high phone volume. Having said that, it is also a rewarding job and the company is adamant about promoting a positive work environment. First call resolution is a high priority and reasonable call handle time is permitted to achieve this result. The benefits are great as would be expected from a health insurance company, and time off is available. I think it's a great company to work for, just make sure you're up to the task,
Claims Analyst II (Former Employee) – Lewiston, ID – December 17, 2013
The supervisors enjoy playing favoritism and relegating those who are not their favorites to the most menial jobs with little opportunity for advancement. Senior management does little to curb this behavior.
Mail Room Supervisor (Former Employee) – Everett, WA – September 30, 2013
Workdays began with incoming mail which needed sorted, opened, and distributed (this would come to include routed messages from other corporate branches, and deliveries from UPS and FedEx). I initially microfilmed a great deal of information for our archives on 3M Microfilm Cameras, and typed data onto client's plastic ID cards using a modified Linotype machine (immensely noisy); both of these latter processes became obsolete over time. Most of my supervisors were women, and I had good working relationships with most of them (one is still a good friend). But being a rare, non-executive male among so many women was at times awkward; my trying to keep boundaries in place was probably seen as unduly standoffish by some. The best part of the job lay in the friendships, and a sense of accomplishment at handling a project. The hardest came as we merged with other firms, and both relationships and responsibilities shifted. What had started as a local firm became part of a multi-state corporate entity; problem-solving was largely taken out of local hands.
friendships, benefits, a sense of accomplishment.
increased management control from out-of-area, less independence
Training & Development Coordinator (Current Employee) – Portland, OR – May 2, 2013
Support Regence’s business strategy by planning, coordinating and conducting training across a four state region. Provide leadership, mentorship and coaching of staff. Conduct evaluations of training programs to ensure effectiveness and make/recommend modifications as necessary. Facilitate, develop and implement training of employee/physician on-boarding and development programs. Provides support to department and division leaders in applying training and procedure implementation.
The training that was provided to me as a nurse clinician was so bad..this is in the Medicare part. The trainer was fragmented --she needs to get a teaching certification, or not teach/train at all. The supervisor in the med advantage was sending you e mails to evaluate your performance----the e mail was more of a harassment, than support . The whole process was so bad. There was no cohesiveness nor any order at all.The intake people keeps sending IM due to incoming calls ,even though you are on the phone, and the supervisor gets mad if you can not answer it. the phone?????) Multi tasking here is a nightmare and taken to the extreme and not realistic. I can see that they are hiring clinical trainers ---- I hope the training will be better and proper. and good luck.
Job Work/Life Balance
Claims adjuster (Former Employee) – Portland – November 23, 2012
The people that were not in management, were nice people with good values. Management was only after meeting their personal goals so they could get a big incentive payout. They were put in a better class than the non management. They recieved their raises at the first of year before budgets. Incentive pay outs were higher and the health insurance offered to management, regular employees couldnt have. There is a lot of "back-scratching", a lot of members money being spent needlessly. If you have morales and want to feel good about youre company, dont work for Regence. I worked there for over 30years.
every benefit renewal at the first of the year; they took something awayfrom the employees
Worked there for almost 20 years. Hated it for about 14.
Financial Analyst (Former Employee) – Portland, OR – May 3, 2012
I started off in operations (claims and customer service) and ended up in the finance area. Most of the people I worked with were just trying to get by, like me, so we got along okay. I had at least dozen supervisors, managers, directors over the years and I trusted about three of them. No matter where I worked, there were always a few people who were super cozy with the bosses, and those were the people you couldn't trust. Most departments have a coddled princess and her hand maidens that get special treatment. They are the eyes and ears of the managers, and they get all the easiest job assignments and eventually become managers themselves. Get on their bad side and you'll end up doing most of their work. It's not just an operations and finance problem either. The whole company is super sneaky, and the worst people end up with the best jobs. Honestly, if I made a list of the ten worst people I've ever known, seven or eight of them would be people from Regence.