2014 – Financial Aid Call Center - Temporary
Regency Beauty Institute is a growing, nationally-recognized cosmetology education provider. By building and operating convenient, upscale, retail-oriented campuses and centralizing admissions and student services functions utilizing proprietary technologies, Regency has redefined the way beauty education is delivered. Headquartered in St. Louis Park, MN, Regency was founded as a single campus in Minneapolis in 1950 and has grown to 88 campuses in 20 states.
Position overview: Regency is seeking highly motivated individuals for temporary positions. The Financial Aid Call Center temps will assist in providing information, advice and resources to prospective and active students to ensure an acceptable payment plan to cover their tuition. This includes pro-actively assisting prospective and active students with completing their financial aid within established deadlines and service levels. The Financial Aid Call Center temps will maintain financial aid program integrity and compliance with State, Federal and accreditation regulations.
Given the student service and support orientation of this role, it is essential that the individual in this role be able to work a regular and reliable schedule and be able to work overtime when necessary, in the discretion of management, to meet company needs.
Reports to: Financial Aid Supervisor
Compensation: $13-$15/hour depending on qualifications
Schedule: Temporary position: Varied months March through October, Full-time, general business hours with minimal evening hours required
Location: Regency Headquarters, St. Louis Park, MN
Conduct preliminary financial aid interview via telephone and complete questionnaires with prospective and active students
Provide prospective and active students with accurate information regarding the application process and their estimated eligibility for State and/or Federal assistance or alternative financing
Make high levels of outbound calls to prospective and active students
Respond to high levels of inbound calls from prospective and active students
Maintain appropriate ticket and phone service levels
Perform diligent follow-up on missing paperwork due from students to complete their files within established deadlines and service levels
Accurately answer student questions regarding financial aid
Skills and Experience Required:
Strong interpersonal and communication skills
Experience in cosmetology industry and/or education a plus
Strong phone skills
Excellent organizational skills with ability to manage multiple assignments, set priorities and meet deadlines
Ability to grasp complex federal regulations with training
High ethical standards
Previous customer service skills preferred