Pros: good pay, a little more lenient that most call centers
Cons: hard to qualify for incentive, unfair rules, poor advancement chances
The good:
Pay was actually not bad for our region, compared to other call centers; benefits were pretty good as well.
Our center was not as strict as most others, and management did try to keep up the positive attitude and fun environment, as the job can really be depressing and monotonous.
Some leads/supervisors are very helpful and genuinely concerned
– more... about their employees and would do all they could to help.
Incentive pay is good if you qualify
The Bad:
It can seem like you spend more time there than home and with you kids sometimes. Not a good position for someone with young/small children.
Lots of mandatory overtime, which amounts to a nice pay check (we were salary, but paid hourly for overtime), but forget about weekend plans.
There is a poor chance of real advancement in to lead/supervisory positions. Some really good adjusters/leads are stuck where they are because they are so good at what they do and are needed in the position they are in so much that upper management won't allow them to move up.
The rules don't apply to everyone across the board, some adjusters and leads can slack off/do whatever they want, while others are watched like hawks.
The incentive/ranking system is unfair and doesn't always reflect your abilities as an adjuster (collector).
Job security isn't guaranteed. If you're a temp you can be in and out in a day. There's more stability being permanent because of the procedure that must be followed before someone can be fired based on performance. However, if they want you gone, they will come up with something to justify firing you.
Some leads/supervisors don't care about the job let alone the adjusters they manage, refusing to take calls or help their employees with problems/issues.
Almost all employees who advanced beyond lead or supervisor have had some friend or family connection to the powers that be.
All in all, its a good place to go and work if you need to save up some money before you make bigger moves, but I wouldn't try to make a career at RAC. – less