Pros: i left.
Cons: poor management practices.
"Boiler room" collection practices in limited work area. Someone over your shoulder at all times. Collect from an account card and hand write documentation on the back (2000+ accts.). "Do not document" any collection activities to a readily available computer account system. Account cards may or may not be on any of seven desks at any time. Makes work slow and hard.
Questionable refinance practices. "Flipping" delinquent loans to meet monthly bonus numbers. This is simply done by increasing the amount of the loan being refinanced to appear as a new loan. Customer folders in the floor and on top of cabinets. Filing months behind. Many cannot be located.
Employees sneak up behind coworkers and scream very loud in hopes to scare them. This was a common practice. Employees take pictures of cash deposit to send out and show friends a "big stack of money".
I applied for my Credit Life and A&H license and it was never completed due not being funded, but yet was told to go ahead and include insurance on finance contracts Was never given an office key limiting my collection time in the evening.
One toilet for seven employees, both male and female.
Some employees do as they please: ie personal business and cell phone use, leave and remain gone for 2-3 hours, absolutely no help from other employees, refuse to take payment after closing time if it is cash.
Ask manager for assistance and get told "we all do it our own way".
Extremely low morale. Felt like going into a dungeon every day. Heads hanging with tails between their legs, except for a couple.
This could be a comfortable – more... place to work if management was applied properly.
I have been in finance for more than 20 years and cannot understand how a branch can continue to function with all of the consumer lending laws we have to adhere to and employees are treated like either a slave or a favorite.
I asked this and was told, "we always make our numbers". Imagine how much better "the numbers" could be if the work environment was more professional, pleasant, and all employees were treated fairly without favortism to some. – less