CALL CENTER REPRESENTATIVE (Former Employee) – Memphis, TN – March 14, 2018
Very fast paced sales environment. Calls are monitored. Maybe took 100-200 calls a day. The management never liked to answer escalated calls. Felt like we were forced to sell to customers that didnt necessarily need the product
Vice President (Current Employee) – Birmingham, AL – March 14, 2018
Leadership seems to have recognized that in order to stay relevant as a bank, they need to reinvest in the business model of the bank, including digital banking and branch operations. Regions has been recognized by several industry publications as an excellent bank when it comes to customer service and technology innovation, which is one of the reasons I chose to work here. While there are kinks that need to be ironed out, overall I believe this is an excellent bank and employer who truly does empower leadership to be compassionate, empathetic and transparent. Not all people are meant to lead and that is evident by reviews found both here and on Glassdoor...but these seem to be exceptions to the general pool of managers here at Regions.
I find that the idea of working for Regions is spectacular. The schedule is regular, they have good pay and benefits, they offer plenty of time off (and actually encourage you to take it) ,and the mission sounds nice. However, in reality, Regions is a very poorly managed company that does not give employees the tools they need to succeed. They have "call nights" to harass existing customers and solicit more sales from them. Since they hate giving employees over time, they compensate for those extra hours by making you leave at odd times other days. Some days you have to come in early to complete work they don't give you time to do during regular hours, and again have to leave early some other time to compensate for that. The "cold call" leads are horribly. The systems and processes in place actually make it hard to do a decent job. There is very limited autonomy to find ways to do a more effective, efficient job. It might be a fine place for people that have no ambition or opinions, but that's not me. I really expected more from this place.
systems and processes, quality of management, unreasonable goals
Branch Team Leader/ Interim Manager (Former Employee) – Chattanooga, TN – March 12, 2018
Regions is a nice place to work when everything is consistent. The problem is when the branch is not fully staffed. The company takes its time to hire new associates and sometimes took over six months to fill vacancies which causes a stressful work enviroment.
A typical day at work are the following: executing procedures on opening/closing, accuracy on cash handling, engaging around business and non-business conversations with clients that help with financial well-being, answering questions on transactions if a client has any, pulling reports and filing them, making deposits/withdrawals/payments, and helping with different financial needs.
I've learned how to help a client financially by asking questions. I've also learned how to grow money, best practices on making deposits, and how to help someone that is non-business savvy.
Management- Great communication, helps employees drive for success, and checks up on progress daily.
Excellent workplace culture: Regions really focuses on making sure employees are happy and have a great mental and physical health.
Hardest part of the job: Prioritizing within a financial institute.
Most enjoyable part of the job: Helping people learn and grow towards their financial needs.
Sales aggressive. If you do not consistently produce sales, you are treated like your worthless. Basically, if you cant get a new account or loan out of a customer, you are not providing quality customer service. The customer can say they aren't interested, but then you get coached on what you did wrong that made them say no. Nothing you do is never good enough.
Financial Specialist IV (BSA/AML Specialist) (Former Employee) – Miami, FL – March 7, 2018
Regions was a great place to work. I had the best managers and it was a learning experience. It will be long days of work but nothing out of the ordinary. We had one day off on the weekend and one half day on the week. That is the only thing I didn't like. But that is just a minor thing. If you want to advance depending on the department you could the only thing is that you will get paid less unless you came from another company.
Financial Consultant (Current Employee) – Shreveport, LA – March 7, 2018
Regions is a great company to work for especially as someone new to banking. They trained me well to where I was ready for the job I had. The only reason I am leaving Regions is because I am relocating somewhere there is not a Regions bank.
Job was very competive in selling new products to customers.
Teller (Former Employee) – Morristown, TN – March 6, 2018
This is a good paying bank and good benefits and the stress of selling products and put on quota's was very cutthroat. It was very stressful in trying to reach their goals and the customers were tried of being ask every time they came in. It didn't really notice good customer services. It was all about numbers and goals pressured constantly. Had a lot of turnover in upper management.
Trust Operations Clerk II (Former Employee) – Birmingham, AL – March 6, 2018
I really enjoyed working at Regions. It was the kind of job that I could do with little supervision. I had a bi-monthly report that I was in charge of. I downloaded information and ran an excel spreadsheet and sent to management and external companies. It had enough work to keep me busy. There were a few downtimes a month. When I had downtime, I would check with my co-workers to see if they needed help on their desk. Even though I was part-time I did cross train on another desk for their back up when they were sick and on vacation. Management was great. We had a weekly meeting to keep us posted on incoming items and problems that needed to be resolved. The most enjoyable part of my job was that I was not micro managed. I knew what was expected of me, my deadlines and was knowledgable enough on my desk I required little help from others and my Manager. Regions was an excellent place to work and was ran very well.
flexibility, independent job and nice work environment
lack of training on new computer programs. Noisy work environment.