“The Devil hides in the details.” One of the first things I tell anyone interviewing for a Scheduling position is that we are vastly different from most other staffing companies in that the healthcare industry revolves around detailed and accurate documentation.
In the field, our caregivers are held to a high standard when it comes to them accurately documenting their work, which involves both evaluation and treatment of patients; likewise, we hold ourselves to a similarly high standard when it comes to internal documentation.
For example, if a Scheduler offers a client a PTA but the client had requested a PT, that small difference could be disastrous if the client was in need of PTA supervision by a PT. Small mistake but big implications.
Similarly, if a Scheduler is working on an assignment for August (08/**/2017) but accidentally writes July (07/**/2017), it can lead to confusion, annoyance and frustration, usually in that order, for our clients and caregivers.
However, as a company, we recognize the unique challenge this kind of precision can present to the typical office-worker. That’s why we provide in depth training and consistent monitoring.
When a Scheduler continues to make these kinds of mistakes, we counsel that Scheduler and impress upon them the importance of consistently accurate documentation, as you know. Only after a few of these counseling sessions do we have a tough decision to make about the continuing employment.
We have worked very hard over the last 30 years to build up a reputation rooted in trust and reliability. Small mistakes that cause annoyance tend to build up and fester into frustration. If we were in a different industry, perhaps these mistakes could be acceptable.
However, in the healthcare industry, there simply is no room for consistently repeated error. less