About REI

REI is a national outdoor retail cooperative, committed to inspiring, educating and outfitting for a lifetime of outdoor adventures. Founded in 1938 by a group of Pacific Northwest mountaineers seeking quality equipment, REI is today the nation's largest consumer co-op with more than two million active members. REI offers products from all of the top brands for camping, climbing, cycling, hiking, outdoor cross training, paddling, snow sports and travel, including its own line of award-winning gear and apparel. While anyone may join or shop at REI, members pay a one-time $20 fee and receive a share in the company's profits through an annual member refund based on their purchases. REI currently operates stores in 25 states, two online stores-REI.com and REI-OUTLET.com-and an adventure travel company, REI Adventures. A portion of REI's profits is set aside each year for support of environmental stewardship and outdoor recreation causes.

Reviews

Overall

4.0
Based on 139 reviews
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Store Management lacks leadership, better places to work
Cashier, Fairfax, VA - October 11, 2013
I was excited to work as a seasonal part-time REI employee because I liked the products and believed in their mission. After 4 months I've left REI very disappointed. Prospective employees should know the wage is really low. Management plays favorites and is unresponsive. I signed up to help with inventory at another REI 30 miles away. I got to the store and my manager never submitted my name (I was the only one) and was turned away. I came back from vacation and my vest was missing. After almost 4 months my hours were drastically cut. I asked my manager several times if I had done something wrong and he said no, I was fine, business was down. I called my manager twice over a month to let him know I was availalbe. He said he would email me the schedule, I had to leave my email twice before I finally got the schedule. After 5 weeks of no hours I was scheduled only to be told my seasonal employment was terminated and goodbye. Really? He couldn't have said something over the 5 weeks I had called and left him notes? My last work shift I had sold 3 memberships on my own which is good, I wasn't extended because evidently "I am not a good fit." No further explanation. I was escorted out--very humiliating.

A co-worker (who is efficient) is still working despite the fact he had told me and others he hates REI clothing. I even heard him tell a customer who was returning an item he hates REI clothing. This is who they keep to work.

Fortunately, I have a good day job which pays me much more than the REI mgrs make. I was working there to help pay for some unexpected expenses.

REI retail mgmt. could use leadership and emotional intelligence training. They need to grow up in how they treat people. Their competitors now have my business. I don't care that I'm not working there anymore, but I do care about how I was treated. I worked hard and was treated with disrespect.

My situation could be age discrimmination. REI is not unique (even though they think they are, there are better places to work)

Beware: I ordered an item off the Pro Deal site and have proof it arrived at the store 4 weeks ago. The REI manager has yet to track it down and give it to me. I will be contacting REI corporate. Keep all documentation as proof.

Salaries

Jobs in Kent, WA

  • Program Manager, Loyalty Performance

    Kent, WA
    Actively participates and collaborates with others on one's own team and across REI for the achievement of business goals....
  • Vendor Operations Analyst

    Kent, WA
    REI is a co-op, born in the mountains of the Pacific Northwest in 1938. The Vendor Operations team is looking for an enthusiastic, hard-working and creative...
  • Director, Membership Program & Payments

    Kent, WA
    Understanding of the REI brand and the outdoor specialty retail business. Support the implementation of company programs, procedures, methods and practices to...
Claimed Profile
Headquarters
Kent, Washington
Revenue
$1B to $5B (USD)
Employees
10,000+
Industry
Links
REI website

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