REI Employee Reviews

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good place to work
Camping Sales Associate (Current Employee) –  Tustin, CAFebruary 20, 2018
fun place to work at. can be challenging due to customer interactions. Management can be really good and sometimes bad due to lack of communication, no planning, different manager different answer.
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Great atmosphere
Sales Specialist (Former Employee) –  Greenville, SCFebruary 16, 2018
As far as retail environments are concerned, REI is top notch. They really strive to take care of the work life balance, offer great benefits, but the hourly compensation is lacking,
Pros
Upbeat, positive
Cons
poor compensation
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Great culture, great coworkers.
Sales Specialist (Current Employee) –  Portland, ORFebruary 14, 2018
Working at REI is a pretty rewarding job in the retail sector. If employees were paid a living wage, it would be the best job in the industry. Sadly, if you are part- time you are not given set hours ( you could go from 4 hours a week to 30 in a month's span).
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Fun place to work
Action Sports Sales Associate, REI (Former Employee) –  Winter Park, FLFebruary 13, 2018
REI is one of the top 100 companies to work for.
They and 19 other companies have been the only ones to hold the top 100 for 20 years in a row.

It is a positive culture, and awesome work environment.
Leadersip is patient, understanding and kind.
Pros
discounts on gear, and an oportunity to learn more about the outdoors and other hobbies.
Cons
none
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Great Job; Too Relaxed; Double Standards; Contradictions in Culture
Sales Lead (Current Employee) –  New York, NYFebruary 9, 2018
The culture at REI is relaxed; a little too relaxed. The corporate initiatives appear to be mitigated by an overwhelming employee pool of what appear to be mostly young, spoiled people with mostly zero accountability for their actions. Many of these employees do not take direction, or constructive criticism, instead, they will manipulate, and succumb to emotional hysteria to get people to back off. Sadly, it is many of these types of people who get promoted to management roles, and it is these managers who create a haven for this behavior.

So, while REI's intent is to create a relaxed culture that foster diversity, and safe work spaces, it must also provide enough structure and support for management to direct employees with out fear of negative character judgement due to a hypersensitive prevailing culture. REI is still a business that must yield revenue, and while its intent for culture is admirable, it must still be structured enough so that managers can do their job to drive sales, direct staff, perform membership conversions, and service customers and members.

Lastly, while REI claims to foster diversity to express ideas and thoughts in a safe space, which it does, as long as it falls within their spectrum of social ideals, but step outside of that, and they will passive aggressively force you out.

Note: My views are relative to my subjective experience; they are my opinions, and relate to my understanding of the Company and my direct experiences in the New York City market.
Pros
Pro-deals, health and dental, mostly positive atmosphere
Cons
Work life balance (when full-time and in a management capacity, there is no such thing. Its retail. How can there be? Nice try REI), too relaxed culture, upward mobility contingent on being a "cuck"
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Love my job
Sales Specialist (Current Employee) –  Alpharetta, GAFebruary 6, 2018
If i had to complain it would be the lack of hours. Ive been working for the company for 9 mouths now but since it is the "the slow season" im only getting about a shift a week. not enough to survive on.
Pros
Excellent discounts
Cons
Not enough hours
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Great place to work- wonderful coworkers
Sales Specialist (Current Employee) –  Reno, NVFebruary 5, 2018
Working at REI almost makes you feel like you don't work in retail. Your coworkers become your family, the company has great values and works closely with its members and customers.
Pros
YAY Days, great coworkers, employee discounts, reasonable store hours
Cons
low pay
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Amazing
Frontline Customer Service Representative (Former Employee) –  Madison, WIFebruary 5, 2018
REI was one the best jobs I've ever had. It was the best interview and best environment. If Im ever back in Madison I would love to work there again. Great staff and amazing managers.
Pros
pro deal, fun workplace and knowledge you obtain well working there.
Cons
Work a lot around sale times and 1 day every weekend
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Good for Retail
Sales Lead (Current Employee) –  Denver, COJanuary 28, 2018
THE GOOD:

REI may be the best place to work retail, especially if you love the outdoors. Sharing gear knowledge with customers and working alongside like-minded peers makes for a great work experience. Employees are given independence and empowered to make decisions without management intervention. Benefits include healthcare, 401K, annual bonus, paid holidays, vacation & sick time, employee discount/prodeals, and extremely flexible scheduling. REI will commit a minimum number of weekly hours per fiscal quarter, so you know what to expect. Depending on the store/market, advancement is generally available and managers will help you reach your career goals. Many of my coworkers have become great friends. The general atmosphere is positive and supportive.

THE BAD:

The low pay, barely above minimum wage, is the primary downside. A store that requires extensive product knowledge, while selling $800 jackets and $5000 mountain bikes, could probably pay their employees (most of whom hold four year degrees or higher) a living wage. Due to low wages, many employees find they aren't able to afford discounted product, or they struggle to find the work/life balance that is promised because they need a second job to pay the bills. When the budget that corporate creates is not met by the store, hours get cut to your minimum. Scheduling is often disorganized, whether that mean getting scheduled outside your availability or in a department that you are not trained to work. Management varies in capability, but implementing change is something that they consistently struggle with. To
  more... move up the career ladder, they often set vague expectations and hire based on charisma and personality, rather than expertise and competence.

If you are an outgoing, exuberant outdoor lover with a unstoppable passion for retail, and money is not a concern, then this is the perfect job for you. I've had a somewhat positive experience working for this company, but there is much to be improved.
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Pros
Great coworkers, flexible schedule, amazing discounts/prodeals, healthcare, 401K
Cons
Low pay, ambiguous expectations from management
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Read Me!
Camping and Action Sports sales and stocking (Current Employee) –  San Carlos, CAJanuary 23, 2018
Leadership and management are full of top-notch, compassionate, hardworking individuals. The relationship between all the employees is strong and fosters learning every day. Let me say that again, the staff and environment of cooperation at REI is absolutely incredible. Anyone on the team will make time for you whenever you request it. It is a great place to work if you love the outdoor gear and are overqualified for the position. The biggest drawback was that I did not experience the work-life balance that the company advertises: you will most likely receive just over minimum wage pay and part time work with irregular hours. Most base level employees have to keep a second job and have no time for the very recreation that REI wants you to experience. but such is retail
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Great Discounts lousy management
Customer Service Specialist (Former Employee) –  Oxnard, CAJanuary 22, 2018
Make sure you sell memberships or you'll get cut!! Management needs to stop micromanaging and caving in to the customer, especially when the customer is wrong!
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Great benefits
Warehouse Worker (Former Employee) –  Sumner, WAJanuary 21, 2018
Great place to work
Great benefits
Great people
Awesome managers
Mon to Fri
Great pay
Great hours
Great perks
Full time kitchen for breaks AN lunchtime
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Fun place to work
Customer Service Specialist (Former Employee) –  Houston, TXJanuary 19, 2018
REI is a fun place to work if you're into the outdoors and/or have hobbies such as cycling, camping, hiking, etc. They also offer good health insurance, even for part-time.
Advancement opportunities are limited to management preferences.
Pros
Health benefits, vacation, discounts, fun
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Great place to work
Retail Sales Associate-Action Sports (Current Employee) –  Lawrenceville, NJJanuary 19, 2018
It is great to work for a company that speaks to your values. Most the time I do not feel like I am even working. The majority of our customers are great and easy to work with.
Pros
Discounts, flexible
Cons
It is a retail job
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Great Environment to work in
Seasonal Sales Specialist (Former Employee) –  Bloomington, MNJanuary 18, 2018
Fun job! Only hired as holiday employment, but would love to work there again. Great benefits even for part time employees, great pay, and overall a great work environment.
Pros
Good pay, good benefits
Cons
none
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Fun place to work, not great for livelihood
Sales Associate (Former Employee) –  Chicago, ILJanuary 16, 2018
I loved the general vibe of REI as a store, but I feel like the compensation was not enough for the amount of effort put into the job. Also, it was moving from the feel of an outdoor company to a big box retailer that cared more about the bottom line than they did about the environment.
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super fun workplace with like-minded individuals
Customer Service Assistant (Former Employee) –  Corte Madera, CAJanuary 10, 2018
REI is a great company for young and old invdividuals looking to get involved with the great outdoors while educating their community on it as well. A great entry level job with easy ways to move up.
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Amazing group of coworkers
Technician (Current Employee) –  San Francisco, CAJanuary 10, 2018
Great culture at the company employees truly care about one another. Tons of group activities to take part in and truly get adventurous. REI gives tons of great benefits and is continually improving those benefit to all employees part time and full time. Discounts of gear are great.

It is one of the best retail companies to work for. but it is still a retail company. Sometimes odd and inconsistent hours can sometimes make it hard to plan your life. And while pay is above average for retail you must maintain a tight budget
Pros
Benefits, Discounts
Cons
schedule, pay
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Best Job Ever!
Sales Expert (Former Employee) –  Greenville, SCJanuary 8, 2018
This was the best job I've ever had! Loved the manager and my coworkers. Customers were pretty great too! Amazing discount and other perks from companies. Great, relaxing, and super fun atmosphere. Never dreaded going to work, because I knew every shift was going to be awesome.
Pros
Everything
Cons
None
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Enjoyable Place to Work
Sales Specialist (Current Employee) –  Carle Place, NYJanuary 7, 2018
Phenomenal management, experienced coworkers, and relaxed environment. Fast paced at times, but often only at peak hours. Fantastic customer service and retail training.
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