Customer Service Specialist (Current Employee) – Rockville, MD – October 17, 2013
The lack of a guaranteed schedule from week to week offsets the wonderful aspects of working at REI. Advancement is difficult (it's quicker to get hired from outside than go through their endorsement procedures for Management level positions). REI does have very good benefits - insurance and retirement plans from day one, even for part-time employees, discounts, sick leave, etc. - and it does pay a little better than most retail companies, but in the end, it is still retail, and does not pay a "living wage" for a single person.
Good benefits, nice work atmosphere, decent pay
Wildly varying schedule, work most holidays, pay, although decent, is still too low to survive without another job.
Customer Service Specialist (Former Employee) – Houston, TX – January 19, 2018
REI is a fun place to work if you're into the outdoors and/or have hobbies such as cycling, camping, hiking, etc. They also offer good health insurance, even for part-time. Advancement opportunities are limited to management preferences.