Good place to work for retirees and students, not a great full-time job
Stocking Specialist (Current Employee) – Hillsboro, OR – June 4, 2012
I really enjoy working at REI, considering it is like a toy store for outdoor enthusiasts. The customers are wonderful and a joy to educate and work with. My job allows a lot of opportunities to bring new ideas to the table and create a work environment that runs smoother. The insurance and company perks are a highlight of working for the company, as well as the incentive plan that pays its employees based on the annual performance of the company. Unfortunately, this job isn't great as a full-time job. It's good to supplement an additional income, but doesn't fulfill the economical needs that one should get from only having one job. There is no room for advancement for stockers other than to be promoted to management, and there is a pay raise cap that can only be bypassed by taking a different position.
Warehouse Associate (Current Employee) – Sumner, WA – August 22, 2016
Order picking (the job I started in) is basically, pushing a cart, counting product and putting it in a tub. Your real job is being fast and being accurate. The management hardly dealt with laborers unless something very good happened or something very bad happened. The hardest part of the job was scheduling. We had broken schedules most of the time and during sales, we had to word a lot of weekends. Which makes "work life balance" not work. The best part of working at REI is your coworker. Most everyone you may encounter is willing to do their job with the best possible attitude. That (in turn) brings out the best possible you.
Bicycle and Ski Technician (Former Employee) – Chicago, IL – September 22, 2016
Take it for what it is--this is retail. If you're working in a store, you're not going to earn much money, and your schedule is not predictable. You will work with great people who care about you and will hold you accountable to do solid work.
There's opportunity for promotion, but it seems challenging to move out of the retail environment.
The bike shop is a great place to work.
If you love the outdoors and want a very flexible work schedule, this is a great place to be.
Benefits for all employees, great gear discounts, good coworkers
Most of the cons that accompany working in retail are present
Part-time Retail Sales Associate (Former Employee) – Buford, GA – September 25, 2016
REI is a great job for any outdoor enthusiast. It has very flexible work schedules to accommodate all types of outdoor activities. You can get a day off to participate in a mountain bike race. You can also get several months off to hike the Appalachian Trail. It understands that the more time employees spend outside the better sales associates they are.
REI, Sales Specialist (Former Employee) – Seattle, WA – December 19, 2016
This is a good part time job. It gives you some benefits and offers great prodeals. You will also work with some of the best enthusiastic people one can meet. The pay is poor and the job gets very repetitive.
I really enjoy working at REI. Talking with customers about up and coming adventures and gear and preparing them for their trips is a blast. The people I work with feel like family. Managers go out of their way to make sure you are getting the hours you need and that your schedule can be accommodated.
Fun work environment
benefits only available to full time employees (managers)
Challenging environment wanting to be on the cutting edge
QA/QC Inspector (Current Employee) – Sterling, VA – November 26, 2016
REI is transitioning to agile methodology for all business; software development, project / program management and corporate planning and management. All work is managed by either a scrum or Kanban board. There is little documentation, constant changing of direction, insecure staff, and little flexibility to evaluate what this change is doing to the company and the employees.The hardest part of my job is requiring others to follow the rules, processes and procedures, while management does not. Most of the employees are a complete joy to work with.
Customer Service and Footwear Specialist (Former Employee) – Albuquerque, NM – April 26, 2016
The typical day at REI would consist of helping sell products to customers that need gear for outdoor pursuits. Much of the day consisted of customer service or preparing the sales floor by replenishing stock that had been sold.
The take-away that I had from this job experience is working with a wide-variety of people with different personalities. Learning how to understand the needs of a customer, and finding the products that would best-suit their needs, and enhance their experience in the outdoors with their purchases.
The best part of working at the is company is the colleagues that I worked with. Many have become life-long friends even though I haven't worked there for many years.
The hardest part of this job was probably during store-sales periods that had many customers in the store and being able to help as many as possible, yet provide good customer services.
The most enjoyable part of the job was having customers come back to thank us for helping them select the best gear for their outdoor adventures. There was a satisfaction in being a small part of helping them achieve their goals.
Sorter/Unloader (Former Employee) – Sumner, WA – January 13, 2017
Alot of walking and putting away merchandise,long and tiring,but in a good way,learned how to multi-task other jobs.Learn to have other ways of doing my job easier and faster, The management was great if u need help,or need to talk abount anything work or not work related there door was always open day or night.They were there for the people with no judgement. Loved my co-workers got along with everyone,they would help you out wether you need it or not,Great bunch of people.Wasn't really a hard job,except watching all the boxes coming up the conveyor belts,lots of product to put away,but I loved my job.I always finished work before the next shift arrived.The communication and caring for other people,the help,and support that the company and people give you.Lunch time, nd knowing that my jod is done and I can go home to my family.REI was a great place to work for.
Free Birthday lunches, Christmas Party, gave out vouchers for the holidays
Sales Lead (Current Employee) – United States – March 1, 2016
I am a sales Lead at REI (first promotion). The pay is not enough to live comfortably. I am currently working 2 jobs for roughly 60 hours per week to make sure I can pay my bills. I do receive benefits since I am full time (32-40 hrs/week), which are nice. I also receive 401(k) with profit sharing and Summit Pay. Summit Pay is a bonus that everyone gets depending on how well the store/market did.
Gives you a great look into the understanding of the outdoors as well as the necessary equipment needed in certain outdoor activities. The one thing that made little sense to me was the quotes that employees had to meet for membership sales; it made a job that would have been informational and enjoyable but instead cut-throat and stressful. The people there were mostly friendly and helpful and knowledge of not only just product but also location where you could partake in outdoor activities. Always had fun events for customers and employees as well as classes for outdoor activites
Customer Service (Current Employee) – Redmond, WA – December 3, 2015
Good place to work with a strong management staff. Some confusing policy about just how important numbers are to your performance metrics. I think they really want it to not be important but it still really is. I love helping customers with their needs and enjoy working with my colleagues. There is a large number of employees which makes knowing everyone a little difficult but over all it's a retail establishment. Lots of variety to break up the same old thing.
Sales Associate/Stock Specialist (Former Employee) – Arcadia, CA – December 2, 2016
REI was my longest job I ever had (6 years I worked there). I used to start my day by organizing and folding some clothes, used to stock some items/replenish some merchandises on the sales floor from the stock room. I enjoyed stocking and working in as a team, and recovery work too! Everyone was nice and friendly with me, I used to work like once or twice a week, used to be 3 times a week in the beginning though. I learned a lot about different kinds of outdoor sport stuff, and items that everyone uses there.
Sales Specialist (Current Employee) – Boise, ID – July 13, 2016
Everyday working at REI is fairly enjoyable. I've advanced since being there for 10 months, but management is the only thing lacking in this Boise store. Promoting the wrong people for the specific job type is disappointing. I was expecting more when I started there. Other than the obvious downfall, I love what I do every day at REI. Customers are fun to talk to, and I always feel like I'm getting something done. I've learned at this job that perseverance is key and one bad day at work isn't the end of the world. There's always room for improvement. Overall, everything is enjoyable and I would recommend anyone to work at REI.
Operations Specialist (Current Employee) – Denver, CO – December 6, 2016
Clearly understood daily goals and business needs that taught me what a typical retail business needs on the operations side to maintain a successful business presence. The hardest part of the job was balancing excellent customer service with fulfilling the back-end needs of the store.
A typical day at work includes an opening huddle, answering customer questions about products and services, helping define the customer's wants and needs into the best possible product for them, a half hour lunch break with two intermittent 15 minutes break per 8 hourr shift. I have learned so much about interacting with the customer and discovering their needs. Management is very helpful in training and support. Co-workers are friendly and interpersonal competition is minimal. The hardest part of my job is effectively managing time on less busy days. The most enjoyable part of my job is getting people excited about the outdoors, and telling them about the benefits of membership.
Configuration Management Specialist (Current Employee) – Sterling, VA – August 25, 2016
REI is a productive work place, with professional employees from top to bottom. There is no micro-managment, everybody goes about their business and report to the managers during the daily scrum meetings in the morning.
REI has little room for growth though especially if one has high expectations and is willing to learn and ehnace their skill sets to the next level.