Good place to work for retirees and students, not a great full-time job
Stocking Specialist (Current Employee), Hillsboro, OR – June 4, 2012
Pros: good discounts, insurance, fun enviroment
Cons: low pay
I really enjoy working at REI, considering it is like a toy store for outdoor enthusiasts. The customers are wonderful and a joy to educate and work with. My job allows a lot of opportunities to bring new ideas to the table and create a work environment that runs smoother. The insurance and company perks are a highlight of working for the company, as – more... well as the incentive plan that pays its employees based on the annual performance of the company. Unfortunately, this job isn't great as a full-time job. It's good to supplement an additional income, but doesn't fulfill the economical needs that one should get from only having one job. There is no room for advancement for stockers other than to be promoted to management, and there is a pay raise cap that can only be bypassed by taking a different position. – less
Sales Lead (Current Employee), Fremont, CA – December 10, 2013
Pros: awesome deals at ski resorts, fun place, awesome people, high/positive energy.
Cons: inconsistency of hours.
Since becoming a Sales Lead in July of this year, an average day for me has definitely changed for the better. I enjoy being available to staff and informing them on key information for the day and or week.
My biggest advantage as well as disadvantage is being able to follow up with staff. Being organized and having an open relationship with my direct – more... manager helps she and I to prioritize accordingly. – less
if you are looking for a great/comfortable place to work. rei is it
Footwear Specialist (Current Employee), New York, NY – November 29, 2013
Cons: hours are not consistant
come in at 6am unload truck, put away merchandise, clean up sales floor and shelfs, get ready for opening, deal with customers make sure they leave the store with everything they needed and if not exact atleast the next best thing
Customer Service Specialist (Current Employee), Rockville, MD – October 17, 2013
Pros: good benefits, nice work atmosphere, decent pay
Cons: wildly varying schedule, work most holidays, pay, although decent, is still too low to survive without another job.
The lack of a guaranteed schedule from week to week offsets the wonderful aspects of working at REI. Advancement is difficult (it's quicker to get hired from outside than go through their endorsement procedures for Management level positions). REI does have very good benefits - insurance and retirement plans from day one, even for part-time employees, – more... discounts, sick leave, etc. - and it does pay a little better than most retail companies, but in the end, it is still retail, and does not pay a "living wage" for a single person. – less
Store Management lacks leadership, better places to work
Cashier (Former Employee), Fairfax, VA – October 11, 2013
Pros: good prodeals, interesting customers
Cons: low wage, mgmt not trained to be leaders, employee cliques
I was excited to work as a seasonal part-time REI employee because I liked the products and believed in their mission. After 4 months I've left REI very disappointed. Prospective employees should know the wage is really low. Management plays favorites and is unresponsive. I signed up to help with inventory at another REI 30 miles away. I got to the – more... store and my manager never submitted my name (I was the only one) and was turned away. I came back from vacation and my vest was missing. After almost 4 months my hours were drastically cut. I asked my manager several times if I had done something wrong and he said no, I was fine, business was down. I called my manager twice over a month to let him know I was availalbe. He said he would email me the schedule, I had to leave my email twice before I finally got the schedule. After 5 weeks of no hours I was scheduled only to be told my seasonal employment was terminated and goodbye. Really? He couldn't have said something over the 5 weeks I had called and left him notes? My last work shift I had sold 3 memberships on my own which is good, I wasn't extended because evidently "I am not a good fit." No further explanation. I was escorted out--very humiliating.
A co-worker (who is efficient) is still working despite the fact he had told me and others he hates REI clothing. I even heard him tell a customer who was returning an item he hates REI clothing. This is who they keep to work.
Fortunately, I have a good day job which pays me much more than the REI mgrs make. I was working there to help pay for some unexpected expenses.
REI retail mgmt. could use leadership and emotional intelligence training. They need to grow up in how they treat people. Their competitors now have my business. I don't care that I'm not working there anymore, but I do care about how I was treated. I worked hard and was treated with disrespect.
My situation could be age discrimmination. REI is not unique (even though they think they are, there are better places to work)
Beware: I ordered an item off the Pro Deal site and have proof it arrived at the store 4 weeks ago. The REI manager has yet to track it down and give it to me. I will be contacting REI corporate. Keep all documentation as proof. – less
Product Information Researcher (Former Employee), Kent, WA – September 21, 2013
Pros: top-notch healthcare, on-site cafe, locker room with towel service, bike storage
Cons: outdated technology tools
Researched product information to create compelling online content. Learned about a wide array of outdoor gear and apparel, individual brand tenets and proprietary technology. Management provided solid leadership. Self-motivated employees completed work without micromanagement. Most challenging aspect of the job was tackling inventory spikes, when workload – more... could double overnight. Most enjoyable part of the job was collaborating with team members to create an engaging shopping experience, with exceptional product information so customers would enjoy selecting gear, with confidence that their purchases would help make the most of their outdoor adventures. – less
This is a great company and the commute was minimal
Customer Service (Former Employee), Sumner, WA – September 11, 2013
Pros: great training prior to starting on the phones
Cons: unpredictable and erratic work hours
Although this is a great company; the year that I worked there was the beginning of financial difficulties for the country so the hours ended up being very erratic and unpredictable so it wasn't as pleasant of a work experience as I had anticipated. The training prior to working on the phones was exceptional.
Operations Manager (Former Employee), Mountain View, CA – August 21, 2013
Pros: fun place to work with great people, good employee discounts, great outreach program
REI is considered one of the best companies to work for. I enjoyed the staff as well as collaborating with the other managers. It's a company that exsposes it's managers to all aspects of managing a big box retail store. It's a great career steping stone at any position level.
Customer Service Specialist, Bookkeeping (Former Employee), Dublin, CA – August 16, 2013
Pros: the company cares, showers for coworkers who run/bike to work, prodeals, food provided or potlucked on huge sale weekends and holidays
Cons: spending half your wages on the great stuff they sell, it's retail so expect part time retail hours until you move up in the company.
Fantastic: benefits, work environment, coworkers, management, company policies, and products. Very competitive wages. Plenty of opportunities for advancement. We had people move from sales associate to management within 1-2 yrs. If you are amazing at your job and you're motivated enough, you will get promoted within your store or at another one close – more... by. They encourage a very healthy life/work balance. Its all about the experiences that you get while using their products. For example as long as you give them a month + notice, they actually want you to take that week long camping trip, or run that marathon, or kayak down that river. Take pictures and share when you get back. Better yet use the knowledge you gain from it to help you sell the products they carry or even sign up to teach a class in store. There really isn't anything bad about this company, you're really going to LOVE working at REI! – less
Sales Assistant (Current Employee), Boston Ma – July 26, 2013
Most of my work at REI consists of helping customers either by assisting them find the right product for their needs or by ringing up their items. I have learned how to deal with difficult customers by remaining positive. The management team is very fair, understanding, and always provides helpful feedback. My co workers are all wonderful, friendly, – more... and helpful. The hardest part of the job is dealing with customers that are just in a bad mood that day and it doesn't matter what you do they are just going to be mad. The best part is when a customer comes back and tells you how great the product you sold them was. – less
Outdoor School Instructor (Current Employee), College Park, MD – July 9, 2013
Pros: interactive work, enthusiastic staff, great company mission, free gear (t-shirts, backpacks, hats, etc)
Cons: low pay, minimal hours, no opportunities for advancement in the company
I stepped into the REI instructor position knowing there was an opportunity to move into a manager position for the outdoor school rather quickly. This was due to the position that I held in the outdoor program at MSM University which qualified me for the manager position. The position was filled by someone else and I was left to a low paying job with – more... minimal hours. As an REI outdoor instructor in teach classes to clients that want to know how to use the gear the the retail side of REI sells. – less
Sales Associate (Current Employee), Denver, CO – June 19, 2013
Pros: discount on product is good.
Cons: can't raise a child and work here with availability requirements. doesn't pay a livable wage.
Interface with alot of people, some wonderful, some overly demanding and snobbish. Learned retail is a thankless underpaying job. Management is more concerned with their status than helping improve conditions in the work place.
REI is a great company! I'm a cashier and sales associate. My co-workers are awesome! Working in customer service can be draining at times since it's primarily listening to people's complaints all day. The most enjoyable part of my job is that I get to teach others about outdoor activities and I see my friends on a daily basis.