Outdoor School In-store Instructor (Current Employee) – Los Angeles, CA – July 14, 2017
REI generally has a decent culture, but over the past few years I have felt corporate is demanding more out of employees without the pay to match. You will get great discounts on gear but thats generally where the benefits stop unless you are one of the few full time employees.
Customer Service (Current Employee) – Castleton, IN – July 13, 2017
REI is the best company I have ever worked for. Not only is it amazing to be accepted by all employees but it is a great basis for friendships. Work at REI and you will not regret it. It is all about the authenticity!
Recreational Equipment Incorporated lives to its name in being a top 100 companies to work for. Wonderful team moral and management with room to move up in the business. Great customers and welcoming environment.
Customer Service (Current Employee) – Eugene, OR – June 25, 2017
Its all just a show to boost metrics and push propaganda to the public for profits. You need to in with in the “good group” to be recognized by management and get any benefits or very selective perks. Elitist customers and low life will burn out the nerve of the most seasoned sales employees. Would not recommend this company to anyone… Then again it’s a pay check.
SALES ASSOCIATE (Former Employee) – Tustin, CA – June 19, 2017
A typical day at REI consists of selling memberships, maintaining cleanliness of department, restocking merchandise, sharing gear knowledge, and assisting customers and members. I learned how to multitask very well. Improved interpersonal communication skills by the daily use of radios, intercoms, telephones, and engaging with customers all at the same time. Management will always be overseeing the progress of the day and how everyone is doing. The hardest part of the job is selling memberships and maintaining a high energetic disposition. The most enjoyable part of the job was working with a lot of great people that loved the outdoors.
Front Line Cashier (Seasonal) (Former Employee) – Sacramento, CA – June 16, 2017
Overall, REI is a great company. They hope to be a zero-waste company, but technology and efficiency are outdated so there is a lot of work to be done in regards to sustainability.
Pros: They give each employee one paid day off per year, and all employees are paid to have Black Friday off as well. Great discounts, great coworkers and friendly working environment. Flexible scheduling. Team-oriented, positive work culture. Opportunities to teach workshops and classes.
Cons: Seasonal hiring, and hours were based on performance. My location was more competitive than other stores, which didn't suit me, and I didn't like pushing products for vendor-sponsored company-wide sales competitions. Cashiering is both boring and exhausting, unless you like monotony and working quickly through long lines. Company markets itself as a green, hip, co-op, when in actuality it operates like a corporate retailer.
CUSTOMER SERVICE/SALES ASSOCIATE (Current Employee) – Tustin, CA – June 11, 2017
There is a reason REI is constantly given a high rating on the Fortunes 100 best places to work. Its a great company that inspires both employees and customers. However, it is retail and they could do a better job of compensating employees for the hard work they put into the company. If you want to work in retail, REI is where you want to be.
Customer Service (Former Employee) – Oakbrook Terrace, IL – June 8, 2017
Rei cares about there employees. They make sure there is a balance between work and fun. I would work at rei again. Great pro deals for employees as well. They encourage staff buting gear to test before they sell it.
Great company mission, daily work no longer inspiring
Merchandise Analyst (Current Employee) – Kent, WA – June 7, 2017
Rightfully so, the company continues to play offense in this evolving retail environment. As a Co-op, REI has a unique advantage of not playing into shareholders' needs. For these reasons, I believe the Co-op has a good chance of surviving long after many of our retail giants fold. With a new CEO on board, the Co-op has also endured many changes that put stress on middle-management and individual contributors. We retain and attract highly competent people to work for REI, but as such, we face challenges of system limitations and a basic understanding of daily capabilities.
The Co-op's mission is its greatest asset
Culture is imploding from within, employees are no longer empowered
Supply Chain employee (Former Employee) – Kent, WA – June 1, 2017
REI truly does care. REI wants to make a positive impact on people's lives. As a retailer, they struggle like many other retailers to balance overhead expense with the changing consumer markets. The people of REI are genuine.
Sales Assistant (Former Employee) – Brookfield, WI – May 16, 2017
A typical day was an evening shift or day shift on weekends in clothing or foot wear departments. I learned that there are big companies out there who care about employees as people who have lives outside of work. Management was mostly good, though we did have a store manager let go while I worked there and that was upsetting to see. Workplace culture was over all positive. The hardest part of the job was getting hours since there were so many employees in the store. The most enjoyable part was having customers tell you about the trips they were going on as they were shopping for gear they needed for the trip.
I was on a work schedule that allowed me to be a stay at home mom.
Tech I, Sales Associate, Cashier (Former Employee) – Georgia – May 15, 2017
While the employees drawn to REI are awesome and customers generally enthusiastic and respectful, management (local and upper) consistently failed to meet needs and desires of employees, putting far too much emphasis on numbers and profit. Many people are overworked and underpaid, and many cannot get the hours they need and deserve. There is also too much emphasis on gaining members, rather than serving the members the "Co-op" already has.