I really enjoy working at REI. Talking with customers about up and coming adventures and gear and preparing them for their trips is a blast. The people I work with feel like family. Managers go out of their way to make sure you are getting the hours you need and that your schedule can be accommodated.
Fun work environment
benefits only available to full time employees (managers)
Customer Service and Footwear Specialist (Former Employee) – Albuquerque, NM – April 26, 2016
The typical day at REI would consist of helping sell products to customers that need gear for outdoor pursuits. Much of the day consisted of customer service or preparing the sales floor by replenishing stock that had been sold.
The take-away that I had from this job experience is working with a wide-variety of people with different personalities. Learning how to understand the needs of a customer, and finding the products that would best-suit their needs, and enhance their experience in the outdoors with their purchases.
The best part of working at the is company is the colleagues that I worked with. Many have become life-long friends even though I haven't worked there for many years.
The hardest part of this job was probably during store-sales periods that had many customers in the store and being able to help as many as possible, yet provide good customer services.
The most enjoyable part of the job was having customers come back to thank us for helping them select the best gear for their outdoor adventures. There was a satisfaction in being a small part of helping them achieve their goals.
Account Executive (Former Employee) – Sumner, WA – April 4, 2016
I wish they would hire fulltime permanent positions right off the bat, but they only hire seasonal part time, and if they have openings, well, then you can get lucky enough to get the job, and it would be great if they paid more.
Receiving Clerk (Former Employee) – Sumner, WA – March 21, 2016
Over all it was a great place to work, but it was hard to move up. A lot of favorites played in upper management. It would be a great starter job for anyone in college or someone fresh out of high school.
Volleyball, horsehoes at lunch. Also discounts on product second to none
REI Sales Associate (Former Employee) – Huntington Beach, CA – March 9, 2016
Every day I worked was a new learning experience. My coworkers were always helpful and management answered any questions I had. I gained product knowledge and learned more about the outdoors. The hardest part of the job was continually retaining and learning about products and where they were in the store, because displays were continually changing. However, being able to share my knowledge and experience with others and help them find what they needed for their adventure was extremely rewarding.
flexible breaks, great environment, passionate employees
Customer Service Specialist (Former Employee) – Brentwood – March 6, 2016
REI wants the best employees in the city or retail employees that are interesting. This job can pay your bills. Purchase a car and work another full time job. Recommend the job to people who will present at work day to day time management.
Sales Specialist (Former Employee) – East Hanover, NJ – March 2, 2016
There's always something to do and the customers are fun. My store had and continues to have tremendous leadership and co-workers. There is support available if a person wants a career with REI, no matter the division. Pay is good for retail although hours may be limited for anyone less than a stellar performer (which is expected, so perform)
Culture, perks, people, activities, customers
May not be sustainable full time or interesting in the long term.
Sales Lead (Current Employee) – United States – March 1, 2016
I am a sales Lead at REI (first promotion). The pay is not enough to live comfortably. I am currently working 2 jobs for roughly 60 hours per week to make sure I can pay my bills. I do receive benefits since I am full time (32-40 hrs/week), which are nice. I also receive 401(k) with profit sharing and Summit Pay. Summit Pay is a bonus that everyone gets depending on how well the store/market did.
Sales Specialist (Former Employee) – Sumner, WA – February 29, 2016
I worked at REI seasonally from anywhere 4am-2pm. A typical day would start by answering phones and placing orders from customers. I learned how to manage multiple screens, and transferring phone calls to different departments. The management was very easy going, and very helpful. The coworkers I met there in those short months were some of the best, and funniest people I've ever met. The hardest part of working in a call center was dealing with rude customers over the phone. It is easier to be rude when you can't see the face of who you're talking to. The best part of the job was getting inspirational, motivational calls.
Sales Specialist (Current Employee) – Alpharetta, GA – February 11, 2016
Not much to say, other than if you love the outdoors and enjoy being around others who do this job is for you. Managers, co-workers, and customers all alike are great to be around as they are always motivation for more insight into new activities.
People are really nice there but horible place to work at
Picker/Packer (Former Employee) – Bedford, PA – February 11, 2016
If your lucky you might get 2 or 3 days whole week and only get 10-15 hours at best usually only get 5 to 10 hours all week.management is horrible I wouldn't even call this a job. that's why I left this place take my advice don't work here at all find somewhere else.
Low Hours, managment almost everything about this place