Desktop support Bachelor's Degree only
Rekruiters, LLC - Houston, TX

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Our oil and gas client is looking for senior level desktop/ support specialist with a Bachelor's Degree.

Location: downtown Houston

Experience, Skills and Education:

· 3 years of direct desktop support or IT helpdesk experience

· Thorough knowledge of personal computers and willingness to learn new technologies

· Proven experience supporting Microsoft Office, Internet Explorer, and other supported commercial off-the-shelf software and applications; demonstrated abilities to train end users on these applications

· Proven experience supporting, installing, and configuring Microsoft Windows 7, Microsoft Office 2010 Full Suite and Dell Engineering Workstation / desktop/ laptop and Apple iPad hardware

· Proven experience supporting, configuring iPhone and Blackberry mobile devices

· Demonstrated abilities to prepare documentation and training materials and conduct user trainings

· Ability to write clear and thorough technical documentation

· Current certification in MCDST (Microsoft Certified Desktop Support Technician) or A+ required.

· B.S. in computer science or related field or equivalent work/education experience

· Scheduled night and weekend work or on-call duty may be required.

· Willing to travel (less than 20% travel).

Specific Duties include:

· Performs initial standard loads on desktops, laptops, desktop software, telephone, smartphones, wireless devices and peripherals according to pre-established procedures.

· Troubleshoots user-reported IT issues and provide resolution over the phone, via remote control or in-person.

· Maintains IT asset tracking system by performing periodic inventory audits, updating records for repair history, adding records for new purchases, and processing asset transfer and disposal.

· Conducts periodic training sessions on employee desktop applications (e.g., Microsoft Office) and hardware to augment formal training.

· Installs Cisco VoIP desk phones.

· Works with procurement staff to purchase computer hardware, software, license and other IT supplies.

· Develops IT user procedures and how-to’s and maintains company knowledgebase.

· Participates on special projects and manages small IT projects

Indeed - 19 months ago - save job