Medical Assistant (Former Employee) – Milford, Internal Medicine – May 22, 2014
Very demanding job, with little or no recognition, not compensated well for our immense work load. No set hours. There is no such thing at 8 to 5 here. They see patients until 7 pm and 6 pm every day except Thursday and Friday. The majority of the time you leave late. You don't work a full 40 hours, it's 38.75, so you will not receive overtime for staying late to treat patients. An plan on coming in during inclement weather, no matter how bad it is and not being allowed to leave even if the weather is dangerous. Great training given, and continued training offered. My co-workers were talented, and outstanding at what they do. The hardest part of the job was keeping a good patient flow to keep patients on time to see the doctors. You will have a very heavy work load on top of patient care. It made it very difficult to complete all the administrate work. Very stressful environment. Management is very critical, mainly because they have so much pressure on them to meet company numbers monthly. (number of patients seen) You will rarely if ever be praised by them or feel that you are valued for your hard work and skills. Patient satisfaction is the companies priority, so there is a lot of pressure on you to make their experience good. Which was very hard some days because their patient load is so high, I felt rushed to room the patients. And as a Medical Assistant you are the face of the company. The best part of the job was caring for the patients. The satisfaction of seeing their health improve over time, especially high risk patients. If I could make them smile and put them atmore... ease it made my day. The fast paced environment made the day go by quickly.less
company more focused number of patients seen for revenue
Patient Service Specialist- Internal Medicine (Current Employee) – Webster, MA – July 15, 2015
My day currently starts from making reminder calls to patients via phone calls or the patient portal messages. Following that I send out the no show and cancellation letters, check referral approvals and follow through with the necessary steps for the patient. While doing all of this, I am checking patients in and checking them out. During the check out process, I am scheduling the patient their follow up appointments, as well as calling other department within the company and outside of the company to schedule any orders/procedures they require. I have learned many things within this company such as being able to verify a patients insurance within the websites. Management is amazing within the office and within the company. They are always guiding us to better ourselves and the company. My co-workers are some of the best group of people I've ever worked with. We are a team, and always doing what we can do better a process if it doesn't seem to be working efficiently- We all understand that we work hand in hand to make the experience here for our patients an experience they want to come back and be part of. I enjoy my job because I am helping people in so many different ways. Patients come here because they are sick or something is not right, and if I can put a smile on their face while checking out, then I know that I made a difference for them.
HIM Tech (Former Employee) – Auburn, MA – September 30, 2015
The people were always helpful and pleasant. I started working on a conversion from an outside doctor's office coming into Reliant. It was a challenging task converting the patient's Medical Record from one computer system into the Reliant system. Once this project was complete I began learning many different tasks. When outside records were received I abstracting pertinent information into the Epic system. I also worked with the scanners by preparing work for the scanning to take place. Management was at another site so we worked independently. I began my position with three other women and we got along quite well.
Phlebotomy Technician (Former Employee) – Leominster, MA – November 10, 2015
The Leominster manager is a nightmare and illegally alters employees time cards. I've never met such a sociopath in my life. They are currently under investigation through the attorney general's office for not paying employees the full amount. There is no room for advancement, the pay is minimal and they can't keep people at the Leominster site. They went through 5 phlebotomist in one year just for a single shift at this location.
ok benefits, wonderful patients
Leominster manger, getting in trouble for urgent care nagging you stay late, everything else
Medical Office Receptionist (Former Employee) – Westborough, MA – October 22, 2013
A typical day at work would be take co-payments and checking out patients. Booking Mammograms and closing out at the end of the day. I learned to be patient professional and helpful. My co-workers were fun and helpful and professional. The hardest part of the job was telling the patients that the Doctor was running behind. Sometime It was an hour wait. The most enjoyable part of my job was working with all ages of patients.
Phlebotomist intern (Former Employee) – Worcester, MA – October 1, 2015
Perform phlebotomy (Venipuncture, Dermopuncture, and Urinalysis) on all age groups and assisting with patient reception, answer calls, and clerical functions at the front desk. Draw blood from patients, explain blood-drawing procedure to patients and answer questions. Perform basic point of care testing such as: Blood Glucose levels; Prepare blood, urine and other specimens for testing; Verify patient’s identity; Maintain medical equipment such as needles, test tubes and blood vials.
Coordinator (Former Employee) – Worcester, MA – August 17, 2014
I really liked the fact that Reliant Medical Group was like working with family. Everyone is very supportive of each other. A typical day at work would be interacting with patients, health care providers, insurance companies, and colleagues. The most enjoyable part of my job was working with the patients and helping them understand their insurance benefits. Reliant Medical Group can be proud of the way they treat and take care of their patients.
Patient Service Specialist (Current Employee) – Worcester, MA – November 7, 2014
On a typical work day I answer roughly 50-100 phone calls. I work very closely with my coworkers so communication is key. Upon answering phone calls, I schedule patients for appointments, take messages for our Providers and nursing staff and assist the patient any way I can. The hardest part of m job is finding time on the Providers schedules. The most enjoyable part is the relationships I build with the patients.
Medical Assistant (Current Employee) – Worcester, MA – October 2, 2015
Same routine daily, as an MA we have to open the exam rooms, prepare clinical tools for the day and rooming process begins. Sometimes we have to help the secretaries with answering phone as, meaning booking and cancelling appointments. Communication is always key and understanding peoples learning level. Team work is important.
Great and enjoyable co.to work for. Exceeds in benefits,401k,403b
Medical Assistant (Former Employee) – Worcester, MA – November 10, 2012
I enjoyed working for reliant medical group. I worked with a great staff that all worked together in every field. Most of all enjoyed the multi-task that the department offered. My manager was also a team player with her staff and always helped when needed and also put staff feelings into consideration.
Intern (Former Employee) – Millbury, MA – June 25, 2015
fast past working environment.perscription telephone line performing prior authorizations for prescriptions. working with insurance companies. Schedule appointments and lab.Answering patient calls and calling patients
able to grow with the company
unable to perform all Medical Assistant duties becasue of having a lab/nurses
Patient Accounts Representative (Former Employee) – Worcester, MA – April 25, 2012
Management is excellent all around. Absolutely no complaints about this company. Co-workers work as a team and this is highly encouraged by management. The workload is heavy, but the atmosphere makes it well worth it!!!! If I wasn't relocating to New Hampshire I would go back to work for them in a heartbeat.
Patient Service Representative (Current Employee) – Worcester, MA – January 29, 2015
I have nothing but positive things to say about Reliant Medical Group as an employer. They treat the staff well, value the work you do and they have an excellent work/life balance. I can see why they have so many "Best Places to Work" awards.
Medical Assistant (Current Employee) – Worcester, MA – July 19, 2015
Great place to work, management was supportive. I especially liked their continuing education program! Different departments require different tasks from medical assistants but found that the training was adequate. Staff is friendly and helpful as well.
Administrative Lead (Current Employee) – Worcester, MA – June 22, 2012
work with amazing hard working co-workers, benefits are great, pay is somewhat reasonable,patients are appreciative, managers on the othher hand have no appreciation for the hard workers and take them for granted
Medical Secretary for Hematology/ Oncology (Former Employee) – Worcester, MA – November 23, 2015
Reliant Medical Group is a great place to make a career. They really care about the patients and what they need. Management cares about the employees and what is needed to have high employee retention.