Student Helpdesk Technician
Student Helpdesk Technician (Former Employee) – Jacksonville, FL – December 9, 2015
Provided networking/desktop support and perform mainframe and
account maintenance tasks. Earned commendations for teamwork,
flexibility and work excellence in providing IT support to students
Researched, diagnose and resolve technical hardware and software
issues in accordance with established service level agreements for
students and the factually.
Acted as an information source to answer users technical questions,
following up and giving instructions as needed.
Provided training to users in the use of hardware and software we
Set up equipment for users, performing or ensuring proper
installation of cable, operating systems, and appropriate software.
Installed and perform minor repairs to hardware, software, and