Earn $12-20/hr or more!
Act as the "voice of RbA"; communicate to all team members, customers and prospective customers respectfully and tactfully.
Fulfill activity plan and appointment conversion goals within stated guidelines
Communicate using the company-prescribed appointment-setting methodology
Obtain and input all essential information correctly
Identify (and document in the system) the contact on each call and the full names of all decision-makers along with their wants, needs, desired results, problems and essential facts.
Questions & listen to customers; identify the customer's wants, needs, desired results or problems; re-direct calls to appropriate contact to ensure customer is served appropriately
Assume responsibility, including follow-up, for all problem resolution and customer satisfaction within your responsibility and authority
Follow up on all voice mail and other inquiries immediately
Follow up on all mailed literature appropriately
Coach & train other sales support reps
Other duties as required
Qualification and Skill Requirements:
High school diploma or equivalent
Customer service and/or call center experience preferred
Strong computer/data entry skills; detail oriented
Demonstrated interpersonal, listening and questioning skills
Customer service focused, results oriented; strong work ethic
Ability to manage multiple tasks concurrently