Part-Time Hours, Full Time Pay!
Renewal by Andersen - Fairfax, VA

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Earn $12-20/hr or more!

Primary Responsibilities:
Act as the "voice of RbA"; communicate to all team members, customers and prospective customers respectfully and tactfully.
Fulfill activity plan and appointment conversion goals within stated guidelines
Communicate using the company-prescribed appointment-setting methodology
Obtain and input all essential information correctly
Identify (and document in the system) the contact on each call and the full names of all decision-makers along with their wants, needs, desired results, problems and essential facts.
Questions & listen to customers; identify the customer's wants, needs, desired results or problems; re-direct calls to appropriate contact to ensure customer is served appropriately
Assume responsibility, including follow-up, for all problem resolution and customer satisfaction within your responsibility and authority
Follow up on all voice mail and other inquiries immediately
Follow up on all mailed literature appropriately

Secondary Responsibilities:
Coach & train other sales support reps
Other duties as required

Qualification and Skill Requirements:
High school diploma or equivalent
Customer service and/or call center experience preferred
Strong computer/data entry skills; detail oriented
Demonstrated interpersonal, listening and questioning skills
Customer service focused, results oriented; strong work ethic
Ability to manage multiple tasks concurrently