A typical day at Rent-A-Center would consist of making calls to customers in the morning either letting them know their account is due or is past due and that a payment is needed. Next I would go do any deliveries we had scheduled that day which included lifting electronics or furniture into peoples homes. After that I would come back to the office and make sales calls or make my second round of calls for my route. If any customers came in we would assist them on the sales floor and if were getting low on merchandise on the floor we would have to either go to storage and pick something up or bring something from the backroom to set up. I learned how to speak to customers about there accounts and also how to properly assemble furniture/electronics. The management was very stressed out about hitting daily and weekly numbers and it showed towards the employees. Co-workers we're stressed out out because of the long hours and having to do so much physical labor on a daily basis. The hardest part of the job was trying to get my route to make payment on time and the most enjoyable part would be going on the road to do deliveries.
would be better if the company wasn't in crisis mode
Sr. Analyst (Current Employee) – Plano, TX – February 15, 2017
We have had a ton of mismanagement and the results have finally caught up with us. Directors/VP/SVP/EVPs are hit or miss. Some are extremely talented while others are complete idiots. The work culture has become more relaxed which is nice and i have had a very good work life balance but I know of others that are worked into the ground. I had a lot of high hopes in terms of professional advancement here but the current company performance has made those aspirations quite a bit out of reach. I would not be surprised if I get let go this year.
Product Delivery Specialist (Current Employee) – Lake Havasu City, AZ – November 5, 2016
On a typical day, you would usually bring the vehicle around. A manager would then instruct you on which items are going out for delivery that day. If no deliveries were scheduled, you would maintain a clean and stocked showroom floor. In my time here, I learned more about time management and hard work. Management was okay; most days were smooth, however some days were very stressful. Co-workers were very police and welcoming. The hard part of the job would be working with the heavier couches and getting them to fit into a customers home without damaging merchandise or home(I.e. awkward doorways where maneuverability is very limited.) The enjoyable parts were that on occasion, the Manager would buy lunches.
Occasional free lunch
Extremely stressful environment, no benefits, long hours, no breaks besides lunch
This is a great job and place to advance, as long as you can take it. Due to the nature of the business here, only the strong survive and you must be able to deal with people; all kinds of people. As long as you can stand the long hours at times, high demand of productivity when it seems like ridiculous goals, and often times being short staffed. You can go above and beyond here. And the pay isn't bad either.
Somewhat flexible schedule, decent management at times, extra benefits.
Many stress factors, Dealing with many different homes, big on credit (first hand)
Sales Manager/Assistant Store Manager (Former Employee) – Kalispell, MT – February 11, 2017
Salary pay with overtime. Good people to work for. Very helpful and lots of room for advancement. Well organized in their operations.You do work long hours but helping people get new furniture and seeing the looks on their faces is worth it. Great training on product knowledge.
Assistant Store Manager-Sales (Former Employee) – Erie County, OH – August 26, 2016
Was with the company for more than 2 years. No raise in a year and a half(even though I pulled 80 deliveries on more than one occasion in a month ) Nothing was ever appreciated from management. Being a female in a males business is super tough! Love my customers and our new computer system, but management (District and above) was rough! No life outside of work. Gone from home 8am-8pm mostly 6 days a week was unbearable! Stress is not a comparable word for this. Could not request off a Saturday, it was frowned upon. Plus your hours are set as an assistant. You can't change them!
Collections/Sales Manager (Former Employee) – Chula Vista, CA – February 5, 2017
This current location here in Chula Vista, CA is one of the worst places to work. Actually all the stores locations in San Diego Area. Im a former employee. Actually a Customer Representative. I had to do all the work with the new management that was changed while I was there. That is why I quite. It really is one of the wort jobs I have worked. Don't be fooled, you have to meet quotas to be able to keep the job, keep that in mind. And their expectations are not possible. Just don't apply here.
Okay pay, 11.50, CR, 12.50 Sales Man, full time, benefits
managment, high expectations that cant be reached, bad atmosphere to work in
Store Manager (Former Employee) – Chicago, IL – November 2, 2016
Met some great customers learned P&L - Profit and loss projections Rental agreements, wonderful past management some great co-workers the hardest part of the job was getting the merchandise back in good condition and on time payments the most enjoyable part of the job helping people that could not afford to pay
Competitive pay, Benefits
horrible collection procedures, lack of storage for inventory
Store Manager (Former Employee) – Yankton, SD – December 12, 2016
Upper Management doesn't know what work and family balance is.....they figure hey we will cut you down to 40 hours and raise your pay.....but they don't raise it enough for you to remain making what you were.....they say they are giving you more time with family but they are really just trying to find a way to save money and have you approve of it.
This a great company to work but you have no backing as far as management. You work long hours with no benefits. Its impossible to get done what needs to done without a willing team and store manager all working as a team.
Delivery Driver (Former Employee) – Del Rio, TX – November 17, 2016
Job consisted of a checklist of merchandise to deliver. cleaning the store or making sales calls on slow days. On occasions being sent to collect payments or merchandise. Good teamwork, unless working on your own. A great job if you're a student or single with no children. Good workout carrying merchandise. If business is slow, you get sent home.
All in all, not a bad workplace. Perform well and you'll do well with the company. Gives you hands-on experience in customer service.
Good paying job for students, great teamplayers, management is good to get along.
No job security, working during hot summer days, employment turnover.
Lead Assistant Manager, Collections And sales (Current Employee) – Saint Louis, MO – February 22, 2017
Typically hours are long and last through the day into the evening. Depending on the personnel work environment varies. The hardest part of the job is navigating within heavy urban areas. The most enjoyable part of the job is the gratifying feeling you get from helping customers attain things that they may not able to get by conventional means.
Decent pay, and benefits
long workdays, room for advancement is inconsistent
Lead Assistant/Manager in Training/Mobile Expert (Former Employee) – Titusville, PA – January 31, 2017
My store operated differently than most others. We were a staple in the community and managed to have an easier time than most. Advancement was there within the company if you had the desire to move. Life to work balance was good, again, at my store may be different at others because my manager took the time to work with us with what we needed.
Working at Rent-A-Center is no walk in the park. It is a very challenging job atmosphere with roller coaster type dealings. The hardest part of working there is dealing with management. One week, you're the hero; the very next week, they're looking for your replacement. This job does teach you many things but I would not work there again.
Assistant Manager (Former Employee) – North Carolina – September 8, 2016
This company is a joke. The Managers and district manager are a terrible, no respect. You can forget about you personal life you have none. they get mad if you don't want to work on your day off. On weekends you cant leave till you hit goal this mean harassing people all night even if they all ready told u they don't have the money. No team work and unrealistic goals. The store closes at 7 went home almost at 9 pm!!! 10:30 pm few times. its all gossip its like being in high school everyone wants to be all up in your personal life. They make you feel bad for requesting a day off or ask for a raise.
Credit Manager (Former Employee) – Alexandria, VA – July 16, 2016
Typical day how work was collection calls 3 times a day to customers that are past due, organizing sales floor, meeting sales expectations, managing part-time coworkers, collection runs, handling store's assets. Main thing I learned was you can always say no to a customer without being rude or disrespectful, basic just telling the customer to obey the contact they signed when the accepted the merchandise. Hardest part was Higher management having high expectations, store was always super under-staffed and was still one of the best stores in the district, usually the number one store and still something was wrong about the store. Store was never dirty and there were never complaints about employees or about the store in general and still higher management wasn't satisfied with the work done, so much that raises were so minimal. The most enjoyable part of the job is basically really working as a team, in this specific job if you cannot work as a team you will not only fail but it will not be a pleasant environment.
Store manager (Former Employee) – Wichita, KS – February 4, 2017
Good company to work for if you are single. Plenty of opportunity for advancement. There is no quality of life as you eat, breathe,and sleep rent a center. Would probably have never left if there was a good work -life balance. Life is to short to pull 60+ hours a week. Great pay,great incentives,great benefits, 0 quality of life.
Marysville/Burlington, WA-Assistant Manager (Former Employee) – Burlington, WA – February 17, 2017
busy work environment keeps you interested, but very poor management. upper management cleaned out all experienced staff making it impossible to run a successful business. Required to work too many hours to make a living. not enough staff and no consistancy to policy.
everyday is different
poor management. treat staff like a number.poor work life balance
Customer Account Representative (Current Employee) – New York State – February 7, 2017
Great temporary employment, pretty good pay, decent but expensive benefits, poor management, terrible training program, low quality furniture provided to customers at an extremely high price, set schedule is a positive but only mid day shifts offered, sucks if you are in school working on a degree