A typical day at Rent-A-Center would consist of making calls to customers in the morning either letting them know their account is due or is past due and that a payment is needed. Next I would go do any deliveries we had scheduled that day which included lifting electronics or furniture into peoples homes. After that I would come back to the office and make sales calls or make my second round of calls for my route. If any customers came in we would assist them on the sales floor and if were getting low on merchandise on the floor we would have to either go to storage and pick something up or bring something from the backroom to set up. I learned how to speak to customers about there accounts and also how to properly assemble furniture/electronics. The management was very stressed out about hitting daily and weekly numbers and it showed towards the employees. Co-workers we're stressed out out because of the long hours and having to do so much physical labor on a daily basis. The hardest part of the job was trying to get my route to make payment on time and the most enjoyable part would be going on the road to do deliveries.
Lead Collections Specialist (Former Employee) – Tucson, AZ 85713 – December 22, 2016
it was the best job experience i had i met friends that became family. the experience alone is so awesome. I promise you this! you come out winning! i am telling you this company will work with you. Do you want to know how i know? Well when my child was sick and needed surgery and i needed to be relocated to a different city they helped me with no question and for that they are freaking awesome.
laid back job !
theres times where you have to put in work, but then again its a job
Warehouse/ Delivery driver (Former Employee) – Ventura, CA – January 12, 2017
A typical day for my driver position started off by checking the schedule and going over and fixing any mistakes on the schedule. The work was physically demanding which was a good thing because that meant that it would keep you busy and on a roll. I enjoyed talking to customers and helping them cope with there everyday duties, by installing product for them it gave them one less worry. The employees where awesome and very helpful when I needed advice on how to do things. I learned how to really approach deliveries, assignments in a strategic way and prioritize.
Friendly work environment, on the road a lot for deliveries and road trips
Loved taking new products out of the box and demoing them for customers
Account Executive (Former Employee) – Elkhart, IN – January 17, 2017
Set up the daily drawer and have all electronics up and running before opening the store. I learned that people come from all walks of life and no one should be judged by their look. The management was excellent especially when it came to locating certain items for the customers. The co-workers were good to work with because we all were problem solvers. the hardest part about the job was finding specific items in certain stores. The most enjoyable part about the job was seeing the customers faces when I would get them approved for the items they wanted.
very customer friendly environment. fast paced at times but managable
assistant manager (Current Employee) – Fredericksburg, VA – January 3, 2017
day starts with review of the week to date and month to date numbers so we can gage what we need to accomplish to reach or exceed those numbers. also start reaching out to customers in regards to payments on their accounts. management is team and goal oriented. coworkers are a pleasure to work with everyone pulls his or her own weight. hardest part of the job is the collection process. seeing satisfied customer's is the most enjoyable part of the job.
Store Manager/Sales Manager (Former Employee) – Bowling Green, OH – January 18, 2017
This place is great they are all about their employees and the training is amazing. The company is always willing to take ideas and try them out and always takes care of their employees. There is tons of incentives and good hard work is acknowledged appreciated and rewarded. They do a lot of little fun competitions between stores in your market to make normal operations fun and exciting.
District Manager (Former Employee) – USA – December 26, 2016
You'll give your life, sanity, family etc. up just to be the best. If you're the best one year and have a bad quarter the next you're gone. Once they put an accountant in charge of the company it all went downhill from there. CFO's should never be CEO's......but if you are lucky enough to be in the good ol' boys network and happened to fail as a EVP they usually just give you a new title even though the front line puts in more work and does not get the same privelage.
If management is lacking then the policies change to benefit them. All Bonuses are not given evenly yet given to managers only. Only a handful actually give recognition to their employees, From Personal experience with 5 yrs in company the Store manager rarely performed any duties instead she took advantage of the younger workers and would put it all on them knowing that they couldn't possibly do their jobs 100% when performing her duties as well
This is a great job and place to advance, as long as you can take it. Due to the nature of the business here, only the strong survive and you must be able to deal with people; all kinds of people. As long as you can stand the long hours at times, high demand of productivity when it seems like ridiculous goals, and often times being short staffed. You can go above and beyond here. And the pay isn't bad either.
Somewhat flexible schedule, decent management at times, extra benefits.
Many stress factors, Dealing with many different homes, big on credit (first hand)
Credit Manager (Former Employee) – Aurora, CO – January 10, 2017
Overall the actual job and its responsibilities were enjoyable. I was able to learn how collections and furniture delivery typically goes. However, the day to day was bogged down, by personal business that the manager and co-workers could not seem to leave at home. It was also unfortunate to see the use of somewhat questionable work methods.
Asst Sales Manager (Former Employee) – Belleville, IL – December 16, 2016
This company is TERRIBLE. If you have a family you will never seen them. Pay is not enough considering what you deal with on a daily basis unless you're lucky enough to work in nicer areas. I constantly had to call corporate on management and even had the district manager tell me (after I had been hospitalized for a couple days) that maybe I needed to go because some people can't handle that job!! This was after we had been through so many store managers at that point to the point where I felt like I was having to run the show... horrible horrible horrible you couldn't pay me enough to ever work here again....
This company may seem like it's a good place to work ...but becareful... it's not all great as it seems ... they pretty much hire anyone and can put anyone into management...let me put it this way ...professional or not... I had a good start but things went side ways quick....goals are not realistic... and the motto is not represented the way it's supposed to be... but yes I learn to increase my management experience even through all the crazy stuff!!
Part Time Delivery Driver (Former Employee) – Kendallville, IN – December 13, 2016
The job itself wasn't bad. What was bad was the other workers and the managers. I was sexually harassed and they made me feel like I was stupid if I asked questions. Even when I was working quietly I would be harassed. I was the scape goat and the one they constantly joked about. Would not recommend working here unless you like being degraded.
Customer Service Representative (Former Employee) – Longview, TX – November 22, 2016
The job can have its ups and downs, but if you do not kiss up to the District Manager in 442, then you are quickly put on the "naughty" list. I would not recommend for anyone to work for this company due to all the empty promises that they tell you. It is more important for you to be at work instead of taking your children to the doctor, or even if you are vomiting blood on the sales floor. The district manager will tell you, "it is ok," or "you planned for this to happen" or "if you go home then that is your job." The district manager does not take s. harassment claims serious either.
Get to meet incredible people (customers/coworkers alike)
Working at Rent-A-Center is no walk in the park. It is a very challenging job atmosphere with roller coaster type dealings. The hardest part of working there is dealing with management. One week, you're the hero; the very next week, they're looking for your replacement. This job does teach you many things but I would not work there again.
Delivery Driver (Former Employee) – Del Rio, TX – November 17, 2016
Job consisted of a checklist of merchandise to deliver. cleaning the store or making sales calls on slow days. On occasions being sent to collect payments or merchandise. Good teamwork, unless working on your own. A great job if you're a student or single with no children. Good workout carrying merchandise. If business is slow, you get sent home.
All in all, not a bad workplace. Perform well and you'll do well with the company. Gives you hands-on experience in customer service.
Good paying job for students, great teamplayers, management is good to get along.
No job security, working during hot summer days, employment turnover.
Horrorable place to work no one with a sane mind show go there
CAR (Former Employee) – Blue Springs, MO – November 28, 2016
This place sucks they say you are responsible for one thing and in turn you are told to do everything in and out side the store. you have to go out on the truck and delivery and install the product along with driving and calling 300 plus people to collect payment and they also want you to hit a sale goal everyday and yell at you when you can not do all this in a 7 hour day.
very upseting high level of stress because of managment
Delivery Driver (Current Employee) – Arcade, NY – December 5, 2016
well first everything that happens even if you havent been at work in a week is your fault you are reuqired to always work over and before without adaquite compensation as well as get no time off when asked typical day at work is making 20 trips to the same place because communication and organization within management is bad
Store Manager (Former Employee) – Chicago, IL – November 2, 2016
Met some great customers learned P&L - Profit and loss projections Rental agreements, wonderful past management some great co-workers the hardest part of the job was getting the merchandise back in good condition and on time payments the most enjoyable part of the job helping people that could not afford to pay
Competitive pay, Benefits
horrible collection procedures, lack of storage for inventory
Sales Manager (Former Employee) – Lihue, HI – October 27, 2016
I ABSOLUTELY LOVED working for Rent A Center! They taught me pretty much EVERYTHING I know in the Sales Management business. The training was intense but it was well worth it. I was fortunate to have and AMAZING team in Hilo and my Boss really took her time to be sure I knew EVERYTHING I needed to succeed. Sales events and promotions were my new found LOVE and I'd go back to Rent A Center in a heartbeat!
Great team and lots of knowledge gained from this business!