A typical day at Rent-A-Center would consist of making calls to customers in the morning either letting them know their account is due or is past due and that a payment is needed. Next I would go do any deliveries we had scheduled that day which included lifting electronics or furniture into peoples homes. After that I would come back to the office and make sales calls or make my second round of calls for my route. If any customers came in we would assist them on the sales floor and if were getting low on merchandise on the floor we would have to either go to storage and pick something up or bring something from the backroom to set up. I learned how to speak to customers about there accounts and also how to properly assemble furniture/electronics. The management was very stressed out about hitting daily and weekly numbers and it showed towards the employees. Co-workers we're stressed out out because of the long hours and having to do so much physical labor on a daily basis. The hardest part of the job was trying to get my route to make payment on time and the most enjoyable part would be going on the road to do deliveries.
Being a customer account manager put you hands on with the customer both in the store and in their home. The store is a controlled environment where you have a lot of support. The home of the customer is like being at an opposing teams field you have to react just so to get the best results.
Store Manager (Former Employee) – Ozark, AL – September 14, 2016
Company keeps changing and not for the better. This is a totally different company than when i started 8 years ago. The company has a mindset of we dont need coworkers who are dedicated because we can hire anyone.
Store Manager (Former Employee) – Clarksville, TN – September 12, 2016
Rac is an aggressive sales scene. There are daily, weekly, monthly sales expectations for each individual. On any given day you can see 10 sales or 0 sales. The process of working the sales program is very detailed and must be followed to the letter.
Assistant Manager (Former Employee) – Ludington, MI – September 9, 2016
I worked at RAC for about 3 years...starting at the very bottom. At first I thought it was going to be hard getting use to the computer, the customers, the everyday life of working retail. Couple months went by and I found myself LOVING what I was doing. The manager and the staff were GREAT, AWESOME!!!! We were all family. And that's how it is today Friday, September 9, 2016. If one of you were down the rest of the team was there to get you in that spot were you needed to be to get you back in the game. The manager there knows her stuff! Easy DM material!!! All I can say is do your job, make sure your head is right, and love what you do. If your lazy, this job isn't for you. If your cocky, arrogant, and think you deserve the world, this job isn't for you. The people on this site that are "former employees" making bad remarks probably either got fired because of the above characteristics, or worked there for two weeks and couldn't handle a job that didn't allow you to get high everyday or drink every night and come into work. No, the people here, customers and staff are very down to Earth people that just want somebody to do what's right. Whether it is working for the company, or making a great sale to better that customers life. Be serious if you are putting an application in at this place. If you plan on being there for a long time, like what you do, and can handle a job that requires you to act like a frickin human being, then go for it. If you plan on being a joke, and have attendance issues or you think eh, it's a paycheck, then stay home and don't waste the managers time.more... Best place I have worked and the HARDEST place I had to walk away from!!less
Assistant Manager (Former Employee) – North Carolina – September 8, 2016
This company is a joke. The Managers and district manager are a terrible, no respect. You can forget about you personal life you have none. they get mad if you don't want to work on your day off. On weekends you cant leave till you hit goal this mean harassing people all night even if they all ready told u they don't have the money. No team work and unrealistic goals. The store closes at 7 went home almost at 9 pm!!! 10:30 pm few times. its all gossip its like being in high school everyone wants to be all up in your personal life. They make you feel bad for requesting a day off or ask for a raise.
Very unprofessional people, always make you work harder than you are paid. Surrounded by a lot of unprofessional men who are very lazy. This job expects you to put them first in your life over everything.
SENIOR ACCOUNT MANAGER (Former Employee) – Oklahoma City, OK – September 6, 2016
The day to day work in this company was very challenging. The company provided house hold items to its customers that could not get the items by any other means. I was hard doing this because even though we knew that the customer was in over their heads with how much the could/would get. we had to keep giving them merchandise and was graded on how much we could sell.
I very much enjoyed my time working at rent a center minus the few times especially I had to deal with severely upset customers but that isn't any sort of fault to the business the manager I had was excellent and the pay was good.
Assistant Manager (Former Employee) – Fresno, CA – August 31, 2016
Worked with a group of five to six people on selling, delivering, refurbishing merchandise, and collecting on accounts. I learned how to elevate my customer service skills and really build a rapport with customers. There were management changes with every manager having a different management styles that were introduced and it kept me on my toes learning how to mesh our styles. The hardest part of the job was working 10 hours a day. The most enjoyable part of the job was getting to know the customers and them being satisfied with learning and fulfilling their needs.
Sales Lead (Former Employee) – Brattleboro, VT – August 31, 2016
there was never a boring day at Rent-A-Center. I learned a lot from this company in the short time i was there. People skills is a must, Along with communication skills. You must be energetic ready to sell. Heavy lifting is required along with trust for your co workers.
they punish you for using your sick days even if you have a doctors note
Pretty good pay with long hours. After my current job, I would gladly return to this job. The hours can get too much to handle and it can be stressful when you fail to hit your past due goals. The reason I'm not here anymore is after I was in a car accident i was not allowed to lift or move anything over 50 lbs and instead of allowing me to just work in the store, they terminated me because I couldn't move sectional sofas and refrigerators anymore. But all in all, this is a good job.