Great team atmosphere, great customers, never a dull moment.
Account Manager (Current Employee), columbus, oh – May 23, 2013
A typical day at work is long, around 10 hours a day 48 hours a week. I learn in all areas of the company, from sales, collections, making deliveries, most important critical thinking and problem solving. There are four managers in my store and six employees total. My co-workers are awesome, we dont have an issue using teamwork to achieve a goal. The – more... hardest part is collections, attempting to collect finances that customers do not have. The most enjoyable part of my job is being able or in the position to help a customer keep the merchandise they need. – less
Customer Account Representative (Former Employee), New Martinsville, WV – May 23, 2013
Pros: great coworkers to be around
Cons: stress getting people to pay their rent
Great coworkers, alot to heavy lifting, customers who don't think about entryway size when wanting certain merchandise. Credit management really hard to manage when some customers feel entitled to don't care they owe money for merchandise.
Sales Manager (Current Employee), Pueblo, CO – May 21, 2013
Pros: pay, hours, working with humans, co-workers, physical activity, benefits.
Cons: hours, working with humans.
For a delivery person you are out of the office more than in the office. For any of the three supervisory positions you are out of the office nearly none of the time. I learned ways to handle customer service issues and also how to be a better salesman. Management is mostly new since the turnover rate is high among managers. One will meet great co-workers – more... here. The hardest part of the job is having a life outside of work. there is a mandatory 48 hours per week for entry level and 50 hours a week for the supervisor positions. The most enjoyable part of the job is meeting your coworkers. – less
Lead Assistant Manager (Former Employee), sayre pa – May 20, 2013
Pros: great benifits
Cons: horrible ethics
I learned working at rent a center that big corperations are all about making money they arent for the workers. i worked there over 5 years i worked off the clock so my managers wouldnt get in trouble for the over time. and when my car down and i asked to take a week vacation that i deserved i was denied and when i asked to transfer i was denied then – more... let go because i couldnt get there the managers i had always went behind the district managers back and did things they are supposed to to get the number they needed to keep their job rent a center employees do alot of illegal things to get the job done and keep their job the company as a whole have no idea if you call the 800 numbers it always comes out badly – less
Not for everyone, company is not exactly employee-friendly
Account, Assistant Manager (04-07, 08-09) (Former Employee), Butler, PA – May 18, 2013
Pros: travel on the road, get out of store, meet some decent people
Cons: pay not enough for work/hours, some inept management, unrealistic expectations of store goals
The work is definitely not easy starting out at the bottom, as it was rather labor intensive at times, because the clientele are generally people who leech off the government and don't work, and therefore their homes are not always the most pleasant. However, there are exceptions to this, though not overly common, whom are people who are decent and – more... only rent to perhaps past credit problems. Generally you would work 4 weekdays, having either Tue, Wed, or Thurs, off, and then working Saturday, and having Sunday off. Store hours typically 9 or 10am - 8pm weekdays, 9-7 Saturdays, with 1/2 hour lunch, and breaks, if you can squeeze them in.
While you get some decent customer service experience in this job, you also will learn that a centralized corporate structure can be a real hassle in that what works in one store does not work everywhere else, or that being open early on Black Friday is a waste of time.
I worked for RAC in 2 separate stints, the first one starting out as an Account Manager then promoted to Assistant Manager, then returned 1 1/2 years later as an Assistant Manager. The first stint is was promoted after being there 2 years, though I feel I should have promoted much sooner based on my accomplishments, but another employee who had only been there a few months before me, who was younger and less educated got the promotion over me, perhaps in part he was friends with the store manager. About 6 months after my promotion, I opted to leave for another opportunity, but returned 1 1/2 years later and resumed my position because the store manager at this time was one of my former co-workers who was an assistant manager previously. While I was glad to resume my old position, I found coming back was not a good idea as the culture of the company changed a bit, and not for the better, perhaps in part due to a new district manager. The district manager from my first stint I respected much more and got along with, the new DM I did not care for at all. – less
Store Manager (Former Employee), ohio – May 18, 2013
Pros: good co-workers, meeting all types of customers
Cons: chasing non paying customers, dirty furniture, job security, long hrs
Overall not a bad company to work for. Coworkers help make the difference. Worst part of the business was collections. Getting people to pay, most of which were irresponsible with money in the first place. They would lie right to your face about not having money to pay. Being a store manager you are responsible for EVERYTHING that goes on in the store. – more... Sales, credit etc. Worked way to may 6 day work weeks. DMs could not make you you work your day off but they would guilt you into doing it. I dont remember how many times I was told my job was in jeopardy. If you have a family please prep them for not being home till late, missing kids activities etc... High turnover rate especially for managers. During my time there were 10 manager changes in my district alone ( 8 stores) – less
This is a very customer service driven business. The co-workers work together as a team to accomplish sales plans and collection programs set by the Store manager. It is always a training and development environment. I have learned better time management processes. I enjoy customer praises and exceeding company standards for collections and sales.
Customer Sales Manager (Former Employee), Elberton, GA – May 13, 2013
Pros: set schedule, good pay, and wonderful co-workers
Cons: closure of the store
Typical day at work is rearranging the show room, insuring prices are correct. Managing over due accounts and working with clients to get them current again, Management and co-worker were hard working and enjoyable to work with. Hardest part of the job was being hired without being told the company was looking in to closing the store. Most enjoyable – more... was delivering clients new furniture to their house. – less
typical workday starts off with cold calls on deliquent accounts. set up show room, prep for deliveries. and making runs on deliquent or outstanding accounts. hardest part of the day the light paper work. most enjoyable is being able to explore the city and meet new people
STORE MANAGER (Former Employee), Port Huron, MI – May 12, 2013
when things go great you'll get no notice, when things are good you suck, when things are bad you'll hate your life. ok pay for way too many hours. you work late on every holiday. no matter what you'll only get two days off, ever. (one week day, (tues-thurs) and always sunday) only 2 sick days for first yr then after first yr you get 2 weeks. over all – more... if you have no education, no family to take care of, and can take being talked down to this could be for you. be prepared to deliver heavy stuff, take money from people that dont want to give it to you, clean, and work way too much. you go to work, go home, eat, and sleep then go right back. not a good place for a mom. on an up side you learn a lot of customer skills and they keep track of your rankings so if you do good its good to keep for a "brag book" so you can move up in the world. – less