Pros: great benefits
Cons: bad work hours
Answer escalated inbound calls from customers regarding their mortgage
Provide courteous, accurate and timely assistance to internal/external customers
Make outbound calls to customers that are delinquent and make payment arrangements or collect payment
Assist with internal escalated issues such as, faxing payoff quotes, escrow accounts, credit report issues etc.
Delivering and setting up products in customer’s homes
Assist with sales, merchandising and store maintenance activities