Rent A Center Employee Reviews

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One of the worst employment experiences
Sales Assistant Manager (Former Employee) –  Rock Springs, WYNovember 11, 2017
Store manager is lazy while taking all credit for sales and being rewarded with bonuses and trips while hourly employees are given no incentive to maintain or increase sales. Store manager is still there and will stab anyone who is a threat in the back while smiling to their face. DM knew of store managers behavior yet did nothing to correct it.
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Great place to work
Technical Physical Security Manager (Current Employee) –  Plano, TXNovember 10, 2017
Overall a great place to work with some room for advancement. Leadership, management and trust need development. great facility and great benefits and great location
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Advancement opprtunities based off performance vs tenure
District Manager (Current Employee) –  CaliforniaNovember 9, 2017
Great job as far as advancement opportunities; not how long you been there, but what you’re doing. Downside of that is you can be there 10+ years, but the minute those numbers get bad, none of your history matters, regardless of you’re achievements and accomplishments. Upper management will flat out tell you “it doesn’t matter what you’ve done in the past, all that matters is what you’re doing right now”
Pros
Advancement opportunities, pay
Cons
Hours, no life, tenure means nothing, don’t care about coworkers, open door policy doesn’t exist, doesn’t stand behind their mission and core values
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Stressful and Micromanaging
District Manager (Former Employee) –  Columbus, OHNovember 8, 2017
Rent A Center used to be a challenging entrepreneurial place to work. Over the years it became a place focused mainly on numbers and less on people. The micromanaging took away ones feeling of empowerment which has led to job dissatisfaction. I am forever grateful for the opportunities I had that provided for myself and my family but left in order to pursue a better culture and opportunities to grow and lead.
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Stressful, under appreciated
Store Manager/Sales Manager (Former Employee) –  Evansville, INNovember 8, 2017
I worked for the company for over 10 years. In that time you are required to not only do the rent to own side covering contracts, but you are also required to deliver or pick up the merchandise if not paid for. Do field visits to customers homes if merchandise is not paid for, and up to 600 calls per day trying to collect money on unpaid contracts. Stores were required to meet credit standards every week and if they were not reached you would be written up, had to work until 9pm, 2 hours after the store closed, or be told that they can find someone else that can do your job for a lot less than what they are paying you.
Pros
Insurance benefits
Cons
poor management at the DM level, very long hours, no weekends off
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Excellent place to work
Executive Sales Manager (Former Employee) –  Thibodaux, LANovember 7, 2017
Great place to work. Great benefits, adequate pay, Teamwork is a plus, extensive training for all aspects of the job. Good career advancement and accomplishments are well recognized
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Overworked, Underpaid, No Respect
Anonymous (Current Employee) –  VermontNovember 7, 2017
No support for family life or for you as a person. Only numbers driven. Not supported by upper management only told to work and figure it out. No gratification.
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Not good
Store Manager (Former Employee) –  Huntsville, TXNovember 7, 2017
Had to many issues it's not about what u did today it's about what u doing tomorrow. Great numbers don't mean nothing threaten to get fired alot and no raises at all. Just stressed place to work at the time
Pros
Meeting new people
Cons
Management
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renting furniture
Assistant Credit Manager (Former Employee) –  Brooklyn, NYNovember 7, 2017
would greet customers, help in their purchases and receive payments call customers when they were late with payment and help them make their minimal monthly payment
Cons
lack of communication between management n staff
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No life
Customer Account Representative (Former Employee) –  Bristol, CTNovember 7, 2017
The hours are 9am-8pm. On Saturdays til 7pm. You have no life, no fun. District managers are pushing sales non stop. If no-one comes in be prepared to cold call hundreds of people. The company is a complete rip off and they have u lieing every which way. Ohh and don't forget about picking up peoples merchandise when they can't pay. Ever see what happens when you take a kids bed away the day before christmas?? You'll see, oh and very high turn over rate.
Pros
Paycheck
Cons
No life, management, pressured about sales and collections
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fun yet stressful
Credit Manager (Current Employee) –  Amsterdam, NYNovember 5, 2017
the atmosphere of each store is dependent on the managers attitude

typical days can range from pleasant to chaotic

the hardest part of the job is learning the customers.,corporate standards
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Its a good work place, fun job too
Product Delivery Specialist (Former Employee) –  Manatí Municipio, PRNovember 5, 2017
It's a great work place, the people in it are not bad, the uniforms are confortable and the salary is great. For me i like using my strength to lift things and also live driving to new places to its fun.
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Fast paced at times
Account Manager (Former Employee) –  Philadelphia, PANovember 4, 2017
Review accounts remind customers of timely payments. Learned that a good planned day can go a lot more relaxed than an unplanned day. Business casual environment had a great team well communicated and polite team workers. Hardest part of the job ill say was stain removing of prior rented items such as sofas. I enjoyed more the cleaning and set up of store cause am a clean enthusiasts.
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Rxperience
2Nd Assistant Manager (Current Employee) –  Fountain Valley, CANovember 4, 2017
Working at rent a center i got a lot of experience in sales, collections and management, been working for rent a center for 4 years now, started off as a CAR and now assistant manager. but its time for me to move on to better things.
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Industry
Store Manager (Former Employee) –  McKeesport, PANovember 3, 2017
Typical work day is 8 am start and make past due calls and then set the truck up for returns and or deliveries for that day.

What I learned was how not to Manage.

Culture was cut throat. Everyone wanted to be the next big thing so loyalty among store employees was very minute.

The hardest part of the job was zero work life balance. Hard on Family and marriage.

That I learned to be a Manager and all the Financial aspects that go into Store Management
Pros
Learning Culture, Fast paced, Never a dull moment, Learn Customer service and how to follow up.
Cons
No work life, benefits were costly, always being yelled at from upper management
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Company over promises and under deliver
Product Delivery Specialist (Former Employee) –  Colorado Springs, CONovember 2, 2017
another review that is not applicable because I dont give a rats a** about the company or anything else to do with it for that matter.just stop asking for f***ing reviews
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long hours
Customer Service Representative (Former Employee) –  Clarksburg, WVNovember 2, 2017
sometimes stressful work load put on only sales floor person. need to hire more sales people. Hated making people rent things to fill a quota. to many calls to the same customer call logs weekly.
Pros
paid weekly
Cons
lots of hours worked
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Great
Assistant Store Manager (Former Employee) –  San Bernardino, CANovember 2, 2017
This company was absolutely excellent. Anything we needed the managers took care of us. Great days off (weekends). The benefits were excellent. Everyone should work here
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Easy place to work
Delivery Driver (Former Employee) –  Odenton, MDNovember 2, 2017
Great place to work. Easy to do the job. Just load and unload merchandise to the customers or the warehouse. Flexible work hours easy to take off time if needed.
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It helped pay bills
Customer Account Representative (Former Employee) –  Mount Pleasant, MINovember 2, 2017
Not a great place to work but it helps pay the bills. Management sucked. coworkers sucked and very lazy. customers sucked. However its very slow and relaxing if you don't like doing much.
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Overall rating

3.3
Based on 2,930 reviews
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Ratings by category

Work/Life Balance
2.6
Compensation/Benefits
3.4
Job Security/Advancement
3.1
Management
3.0
Culture
3.0