Team Leader/Supervisor (Current Employee) – Secaucus, NJ – April 5, 2017
teach and develop your team to hit the company goals. very friendly team leads and upper senior managers that will help you out when you need the help. workplace culture is very great everyone gets along with everyone.
get lunch time to time very friendly co-works and upper management
The culture at Rent the Runway was amazing! Competitive yet friendly staff. Very engaging! The hardest part of the job was learning the software however; training is provided. Best work atmosphere I ever encountered!
Spotter (Former Employee) – Secaucus, NJ – August 17, 2016
Every one was friendly and very helpful with helping new employees.I learned how to do things such as drycleaning, machine operating, and spotting. Co workers are always efficient and on top of work. Hardest part is working a high amount of hours completing a high number of garment , almost 10,000 a day. but it's also fun and challenging. Most enjoyable part was the environment and people that I worked with.
Junior Customer Communications Associate (Former Employee) – New York, NY – July 21, 2016
Coming into the position, you are trained on all aspects of the rules and guidelines of the company. This is strictly a customer service role. Unfortunately, the only growth within is to become a Senior customer communications associate (with a $1 raise). The pay is not enough for the 9 hour days and weekend shifts.
The most enjoyable part of the job is the random perks and fun coworkers.
Collections Coordinator (Former Employee) – New York, NY – August 3, 2015
One must have an extremely tough skin working in the corporate office at Rent The Runway. Thank goodness for wonderful co-workers who became friends and confidantes. Many times seeing their faces and getting to talk to them during lunch was the only thing to keep me going.
Warehouse Associate (Former Employee) – seacaus – July 11, 2015
the morning there were kinda busy, but died down after 10 am I learned that your pay hardly increases co workers are very friendly the hardiest part of the job was staying positive there the most enjoyable was smoke break
Assistant Stylist (Current Employee) – New York, NY – June 14, 2015
Company culture is very inclusive and everyone is easy-going, friendly and sociable. As it is still a relatively new company, management is sometimes confusing, but seems to be developing successfully.
Wonderful co-workers and free dress rentals made it fun
Store Communications Associate (Current Employee) – New York, NY – May 27, 2015
One must have an extremely tough skin working at any of the Rent The Runway stores. Thank goodness for wonderful co-workers who became friends and confidantes. Many times seeing their faces and getting to talk to them during lunch was the only thing to keep me going. The combination of low inventory, extremely long wait times for dressing rooms and irate customers, it definitely took the toll on everyone.
Few things that need to change that would dramatically improve morale:
- Please thoroughly TRAIN THE CUSTOMER SERVICE TEAM!! It is unacceptable and hurts us when CI tells customers over the phone the wrong things to get them off the phone (ie: telling customers wrong store hours, incorrect information about when their dress will arrive knowing that we cannot guarantee what van a dress will be on, saying that we carry all 65,000 dress in store when we only carry 1,000, etc.)
- Please be more clear on the website explaining the "walk in" procedure, if you walk in without an appointment you will have to wait for a dressing room to open up you can't just pop in and immediately try on, dressing rooms are reserved for the clients who have paid for an appointment, too much confusion from walk ins who take their anger out on the employees
- Management: Please have monthly events for the team to boost morale. Dealing with a high stress job is emotionally taxing. Please keep your promises when saying that we will have team outings (bowling, dinner boat cruises, karaoke, team dinners, etc.) and please be open to feedback from employees and do not bring outside drama/personalmore... matters into the job - we should not be subject to your anger over what happened with your boyfriend, friends, etc.
The most enjoyable part was seeing my co-workers and learning a lot about myself and drawing out strength I didn't know I had.less
Amazing co-workers and free dress rentals
"Interesting Management, " Irate Customers, Low Inventory in the stores, Customer Service telling customers the wrong information, etc.