Pros: We work at our own pace
Cons: Some case managers only work 75 hours and some get to work 80
A typical day at work would include calling past participants for weekly and monthly retention checks. The purpose for the call is to check on them, see how their employment is going, and if they are still employed. Since the main purpose for the TANF program is to help individuals become sufficient we want to make sure we provide services to them such as; bus passes, follow-up with job leads, and child care so that we can help elimanate barriers. From this position, I've learned that everyone does not want to be helped or they don't want to work. They would prefer to stay on government assistance instead of using the tools we provide to better themselves. At ResCare, we are trained to serve with skill, compassion, respect and care. The Co-workers are easy to get along with and very passionate about what they do. They enjoy serving the customers and do it with the utmost respect. The hardest part of the job is not being able to help someone. Sometimes people come in the office with a greater need than what we can meet. We try our hardest to direct them to the right agency to get their need (s) met. The most enjoyable part of the job is, celebrating when participants have found employment, started school, or completed any other accomplishments that will help them reach sufficency.