Customer Service Rep for a nationwide medical/life insurance company.
Pros: co-workers and the company atmosphere.
Cons: outdated computers and filing system.
A typical work day would consist of answering a mulit line phone system and inputing customer information, questions, or payments into a compnay based system. The customer service reps were also expected to know and understand the different insurance policies that the company offered and to help agents when they were out in the field with information on the different policies as well as premium quotes.