Customer Service Rep (Cable Company) for both residential and business accounts.
Pros: the benefits, co-workers, learning how to deal with customers, satisfaction of resolving their needs.
Cons: the very few times a customer would call and yell over the phone without reasoning.
Dealt with Cablevision customers over the phone and assisted them with, billing, upgrades, downgrades, troubleshooting, cable service issues, and setting up trouble call to their home or business.
I learned how to deal with various customers and assure them that everything was being done to give them the best service possible.
Management was very fair – more... and advancement was common and based on very fair job performance evaluations.
I enjoyed the different topic for each call and dealing with my co-workers. – less