Pros: self management, can work from home if necessary. great team commerderie with staff.
Cons: work week is 60 plus hours, 6 or 7 days per week. no balance between work & home life.
As a Service Manager, handle all operational & customer related issues.
A typical day at work would start out with scheduling Service Technicians for the calendar day. Contact customers to advise of ETA on their Service Request. Receive bulk cooking oil distribution shipments at our Depot Facility. Enter into company software all Service Tech assignments from previous day which generate operational reports. This tells me where each individual tech is productive, efficient, defficient and where room for progress can be made if necessary. Audit all inventory movement(s) which was used by technician at each service visit. Enter into company software all payroll information from technical & distribution department staff which I oversee. Audit required daily DOT forms for oil distribution which our Drivers turn in at end of their shift.
Contact customers who have chronic issues with our equipment & follow through with a plan to resolve those issues; once those issues are resolved follow through with customer once again to make sure they are satisfied with the results.
Daily & Weekly HACCP audits of the Warehouse & Company Vehicles for Quality Assurance. This is typical for a Food Service Carrier.
Have weekly meetings with staff to advise of what they can expect fo r the calendar week (installations, service, special assignments). During those meetings advise staff of any new equipment or procedures for use in the field.
The most enjoyable part of my job is that I have the Freedom to work with very little to no supervision. I'm also very proud of the staff of nine (4 techs & 5 Drivers) which works for me. Eight of my nine employees have at least 5 years of experience working under my direction; their extensive experience & knowledge gained over the years have allowed for me as a manager to have trust in them & not have to make them feel like a bully on their back. The Team commerderie is excellent.