Pros: sales managers, sales reps, tech team, marketing team, customer service team
Cons: upper management setting unrealistic goals, non-management positions underpaid
What started as a great opportunity and a job and company I loved very much eventually transformed into a very "corporate" environment.
While it's completely natural to expect when a successful company grows new rules and expectations will be established; however at RDC the company culture took a turn for the worst. Goals became incredibly unrealistic – more... and the expectations were no longer communicated clearly. While they offered the sales team "vacation" managers were strongly advised to discourage approving time off. This is just one example of the inconsistencies.
The environment which was once open and expressive turned into one where sales professionals felt they were being taken advantage of yet few were comfortable to speak out.
The managers were ridiculously overworked and the worst part, the relationships the sales professionals cultivated with clients were destroyed by the way disgruntled accounts are handled. This is only the fault of the leadership as the account retention team was given one set of goals which, at times, actually work against the goals of the sales team. The result: restaurant partners lose trust and feel taken advantage of, not a good situation for anyone!
The product itself is an incredible marketing tool for restaurants that can yeild great results for clients, it really does help restaurants!! Marketing, tech, and customer service teams are awesome too. Aside from upper management, there is an incredibly talented and dedicated group of people there that are a pleasure to work with! – less