Forklift Operator (Former Employee) – Grand Prairie, TX – October 12, 2015
This place is a fun place to work if your looking for a first time job. Management is very cool. There is a lot of down time so that you can catch up on your work. It is fun getting to meet new people.
Receiving Lead (Current Employee) – Mira Loma, CA – October 7, 2015
Restoration Hardware was a great place to develop yourself. It was the land of opportunity until you realized the culture you are surrounded by. The employees voices are suppressed by upper management. The open door policy is non existent.
Customer Care Advocate (Former Employee) – Dallas, TX – October 5, 2015
As I would start my day at Restoration Hardware I would mentally prepare myself for the challenges that would lay a head of me at the work place. As a high end luxury furniture gallery we lived by our standards to deliver high quality furniture (customized furniture as well) and top of the line customer service to our consumers. I learned that even in the most stressful situations, no matter how irate a customer maybe, remaining calm and taking control of the situation goes along way. Sure there were errors on our end from other employees but mistakes will happen as long you exceed expectations from our consumers and turning a bad situation into a happy ending gains the trust and satisfaction from our customers. Management was not always fair however there were few who would go above and beyond for their employees. The hardest part of the job would have to be making an angry customer satisfied and gaining their trust back with the company. A lot of times this was not the case but when furniture is set to be built and delivered in a short period of time, mistakes tend to happen. As long as we are accountable for our mistakes and making the situation right with our customers then we can honestly stand behind our brand.
Meeting people from all over, Engaging in conversations over the phone, and learning something new everyday.
Not all management standing behind you as an employee, miscommunication, and being paid less for more work.
Senior Advocate- Grand Prairie (Current Employee) – grand prairie – September 27, 2015
I would only recommend this company to people in extreme need of a job. Not a place to start a career. NO input on 401 k. No communication. Supervisors don't follow policy so it makes agents feel as if they don't have to either. Currently we have no HR manager. They do have great incentive programs and goals are achievable.
There are no commissions on sales. This could be good or bad depending on what you're looking for. The overall product quality is excellent which made it a lot easier for me to believe in what I was selling. No scamming deception is needed to convince people that RH sells a great product. You just have to convince them its worth the money.
Operations Leader (Current Employee) – West Jefferson, OH – August 20, 2015
I love this job, it is a solid employer that I would recommend to anyone. The management staff is strong and have a solid vision of what they want the company to be. The only downfall to this is that the CEO often tries to put all of his eggs in one basket, he should worry about one or two tasks at a time instead of wearing down the budget making adjustments to the facilities that don't make sense chronologically.
Free food often, contests, raffles, prizes, great facility management
Communication is poor between home office and facilities
Stock Lead (Former Employee) – Castle Rock, CO – July 20, 2015
This is a great company for advancement if one is highly interested in the retail field and I had many opportunities to travel including to Canada. But traveling required 70+ work weeks with great compensation.
Returns Clerk (Former Employee) – Tracy, CA – July 12, 2015
Love the people. The theory behind the core values and the people that are in management. Easy to get in to but definitely long hours and the accountability isn't where it should be. general warehouse operation.
Bad management, no direction, no training, more about sales
Design Consultant, Sales (Current Employee) – Chicago, IL – June 24, 2015
I was told I would get a weekend a month off and only work one weekend day a month. That did not happen for 5 months until I complained to upper management. There was always talk of building relationships with client, but in the end it was all about sales. The coworkers were great, but management was awful.
never could get a regular schedule or schedule days off
Customer Service Advocate (Former Employee) – Tracy, CA – June 10, 2015
Time management is key to a typical day. Trained to be an exceptional customer service advocate. I met some very nice co-workers that were helpful. The hardest part of the job is to rank in quality control while multi-tasking. The most enjoyable part of the job is a satisfied customer.