I worked at RH as a Customer Care Rep for only 3 months; shortest time length I've ever spent at a job. There was good and bad like any other job. Whether the good will outweigh the bad, that's up to you.This is how it was for me:
-Long hours: Sometimes the days would fly by, other times seems like it was never ending.
-Coworkers: my coworkers were AWESOME. I can't say anything bad about them! Everyone was super friendly. Though I don't work here anymore, I do miss the people.
-Pay: the pay wasn't too bad! If you like to collect as much overtime as possible, they definitely love to give out a lot of OT.
-Dress code: You can be casual! You can wear jeans as long as there's no rips, of course. Flip flops are fine too.
-Schedule: They have what's called "shift bids" once every so many months. You want a better shift? Your QA score has to be high enough for a certain amout of time to be able to get the shift you want. But then again, the shift you want may not even be listed as an option at that time. Which sucked...
-Requesting time off: There are a lot of black-out dates where you can't request time off. If you want to try to get a day off, chances are it's going to fall on a black-out date.
The reason why I threw in the towel and left this place...
Constant ESCALATED customers! I understand it's a call center and you hear most of the bad over the good, but the bad was bad. Real bad. We had to follow protocol, and even as a CSR I didn't agree with a lot of the policies, but had to stand behind them. And we couldn't defend ourselves or ask the customer to calm down or anything, – more... cause it would count against us. You get the nastiest people on the phone calling you any name and taking everything out on you, and you just have to take it. You can forward the call to a supervisor if they ask to speak to one, but half the time supervisors wouldn't take the call and you're left switching back and forth between the supervisor and this customer who is now throwing a tantrum over everything.
You hear a ton of issues with items arriving damaged for a 2nd, 3rd, 4th time with the same customer. At that point even as a rep, I'm frustrated along with them. A lot of things were unnacceptable. Shipping costs for some items were nuts also, and we would lose a lot of customers due to shipping cost alone. It became very tiring not only being treated like a human punching bag by irate customers, but also having to stand behind these lame policies. Supervisors would tell us to "let them call you names and talk down to you; they pay us a lot of money so if they want to vent and take it all out on you, just listen." That may be cool for some people, but it's not for me. It became overwhelming and I had to get out fast.
Overall the pay was good, coworkers were a lot of fun. If you don't mind being treated very poorly by customers and having to own bad situations and standing behind rules that don't make much sense, this could be the place for you. – less