customer service (Former Employee), Marietta, GA – August 17, 2014
Pros: meet new friends
Cons: petty comments made by upper management, they always take the patient side over yours, they don't give raises
Don't work here, they take customer service to the extreme, they don't give raises only 2% and they expect you to answer the phone within 3 rings, majority of people who work there are related or food friends, no room for growth
PreVerification Specialist (Former Employee), Atlanta, GA – August 4, 2014
Great company to work for! Quick growth for those who are willing and able (and competent) Great catering department. Tons learned about managing a site level production! Nothing but good things to say!
X ray Technologist (Former Employee), Atlanta, GA – May 8, 2014
The x ray department varied as far as the work pace. There were several times where the pace was extremely fast and there were slower moments as well. There was a vast assortment of patient diversity. The patients were great for the most part, management was management and the majority of my co workers were awesome. The hardest part of the job was trying – more... to train x ray students that were lazy and unwilling to participate. The most enjoyable part of the job was seeing the satisfied look on the patient's face after they left my department – less
Everyone I work with are passionate about what they do. It makes it easier for patient satisfaction when everyone is genuine about their career.
Patient Service Specialist (Current Employee), Atlanta, GA – February 17, 2014
I handle benefits verification so I am on the phone 90% of the day. I check patients in and collect their payments/identification etc... I also handle statistics for the company logging into the database certain details to help upper management calculate revenue monthly.
I love my job because I love working with people. It makes me feel when I can – more... put a smile on someones face or lift their spirits up.
I have learned how to handle difficult situations, verification of benefits, training of new hires and what it takes to make a department run smoothly. – less
Certified Medical Assistant/ Surgery Scheduler (Former Employee), Duluth, GA – January 21, 2014
Pros: good co workers
Cons: lousy pay, doctors that will not stand behind you
I worked at the Johns Cteek location. The new management sucks. Very unprofessional in my opinion. Always looking for negative feedback on employees and when negative feedback is given it's not taken back to the employee but instead piled up until they decide to call you in a meeting where they gang up on you. This office need an older, mature person – more... in management. I hate that I ever went there to work. – less
Resurgens is a very good company with a strong focus on excellent and timely customer service.
Appointment Scheduler (Current Employee), Austell office – September 26, 2013
Pros: making friends with patients you never see, having patients ask to meet you when they come in
Cons: not being given a chance for promotions or lateral moves even when you have "excellent evaluations"
A typical work day of appointment scheduling is answering over 100 calls a day. We answer phones in a timely manner, never over 3 rings. We take all insurance information, demographic information, emergency contacts, determine if referral is needed from PCP, access patients injuries and determine which type of physician they need. Online requests are – more... sent in and those calls are returned to make appointments. Management is always available for customer service that cannot be resolved by schedulers. Alot of times the patients voice thier concerns to the schedulers and we determine who in management is needed to resolve the issue. The hardest part of the position is dealing with patients who are upset and angry. The most enjoyable part of the job is finding resolution for those who are upset, angry and in pain. Having patients ask you your name, and say "Bless you for helping me"! – less
Orthotic Admininistrative Assistant (Former Employee), Atlanta, GA – August 17, 2013
Pros: great doctors and coworkers
Cons: the commute
managing AR, posting charges and payments, returning patient calls, contacting various carriers to status claims. Management staff is pretty assessable and my coworkers are the best, especially in the billing department. The hardest part of the job is the long commute. The best part is the interaction with my coworkers..and the feeling you have helped – more... a patient understand billing issues that at times become complicated. – less
Check In/Check Out (Former Employee), Morrow, GA – August 11, 2013
Pros: friendly coworkers, caring management, great benefits.
Resurgens has always been nothing but good to me, I learned everyting or a lot of what I know today because of this practice. I owe them a great deal of thanks. I enjoyed my job at this clinic, I only wish they would have let me move into the positon I so desperatly wanted, however they would not because at this point me knowing all the postions in – more... the clinic became my downfall, it held me back from staying in one position as I wish I could have. However on the bright side I got 3 1/2 great years and knowledge that can never be replaced. – less
Charge Poster (Former Employee), Kennesaw, GA – July 22, 2013
Pros: benefits package, office surroundings
Cons: not family friendly to non-managerial employees. not attentive to employee needs.
Working at Resurgens Orthopaedics was a rewarding experience allowing me to learn and prosper as an employee. Of course, it was stressful, but rewarding. I furthered my knowledge of customer service, and proper coding of orthopaedic procedures. I also had the opportunity to learn what I call "the other side" of the medical field. For the most part, – more... the co-workers were great and were always willing to help in any situation. The hardest part of my positions, I can't really say since I thrived to be the best patient care personnel I could possibly be. If I had to pick the most enjoyable part of my job, it would be the Charge Posting. This was a very rewarding and challenging position, and I am always up for a challenge. As far as management, I feel Resurgens could definitely use a "re-vamp" of management personnel. Definitely need managers that care about their long term employees and are willing to step in and assist an employee when short staffed or work load is very heavy and managerial assistance is required. – less
nto available (Current Employee), Roswell, GA – April 28, 2013
Pros: decent benefits.
Cons: not the best management.
The Roswell office not a place you will want to stay for long. Management team not the best. You will quickly find that you are just a number in an overcrowded office space decent benefits but lacks on salaries, they start you on the low end. People don’t stick around for long.
The Regional at this office is the worst and the office manager doesn't know what she is doing. I feel sorry for the doctors at this site that has to put up with the Regional. The Regional manager LACKS TACT.
Job Work/Life Balance
RUN RUN RUN
EMPLOYEE (Current Employee), ROSWELL – April 22, 2013
Pros: yhey have ok benefits but so busy that it is hard to take time off.
Cons: run run run
This company is run by white uneducated white females. The doctors are clueless. They only get involved when it is about their MA'S. Most of the MA'S are not certified. Upper Management is known to use racial slurrs when talking about the employees.
Medical Records Clerk (Former Employee), Roswell, GA – September 1, 2012
Pros: the free lunches and breakfast from the reps.
Cons: short lunches.
Resurgens could get quite busy at time especially the phones with request for medical records. Everyone got along pretty good. Management employee relationship was poor. The most enjoyable part of the job was helping people and the friendships i still with some of my co-workers.
Collections Specialist (Former Employee), Austell, GA – June 29, 2012
Pros: benefits, working with physician and nurse
Verified patient balances for each person with appointments for the day, Insurance followup, talked to patients about balances and collection calls. I learned the faster you handle a situation the easier it is to maintain accounts. Management was helpful and willing to train if something was not understood. Co workers were willing also to assist if – more... needed,. Hardest part of the job was dealing with patients that had real problems without insurance.
Billing a claim and getting it paid timely. – less