Customer Support Analyst
RetailNext - San Jose, CA

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The Customer Support Analyst (auditing and analytics) will be responsible for auditing and adjusting analytic solutions for our customers and partners. The analysis process is a multi-phased work stream where analysts work with customers and service engineers to identify issues and assure the accuracy of the data produced by our software. Analysts need to be very fluid in their ability to work with cases, diverse data sets and technologies.

Job Description:

  • Auditing various data sets and technologies
  • Understanding RetailNext audit and data collection systems
  • Adjustments and Validation of RetailNext Analytics
  • Documentation of results for analysis and improvements
  • Working in a Team environment
  • Working in cross functional team role with other groups
  • Passionate about new technologies
  • Product Training and Technology Training will be provided

Education and/or Experience and Qualifications:

  • New Graduate (entry level), Perusing Bachelor's degree or equivalent 1 year customer support experience
  • Extreme attention to detail and deadlines
  • Ability to multi-task and work largely unsupervised
  • Strong verbal and written communication skills; personable demeanor
  • Some demonstrable proficiency with software interfaces
  • Analytical/excel abilities preferred but not required
  • Quickly pick up Software interfaces and tools
  • Social with a great sense of humor
  • Competitive mind set