Pros: Manager experience
Cons: Dishonest company
I started this company being hired as a receptionist. I was quickly promoted to a scheduler/dispatcher which included duties such as, closing out sales calls for security system installments, verifying credit applications, assigning technicians to jobs, contacting technicians for any issues with installments. Shortly after that I was promoted to Customer Service/Retention manager. My job was to handle all the upset customers, and turn them into satisfied customers no matter what the cost. I also had to save sales if the customer called into cancel, and offer incentives. All in all, I learned a lot at this job, and do feel the skills were beneficial. Although in March of 2013, I quit due to the management. This company was primarily about selling security systems (very similar to ADT security) , although they were very big on selling to the elderly who were not in charge of their own finances, or had conditions such as dementia. The elderly would 80% of the time sign up with our company, and we would receive a call back a few days later from a family member of theirs saying that they would like to cancel. There was a cancellation fee of $75.00. Many people would be upset and refuse to pay saying that their parent or grandparent is not mentally stable or healthy to make decisions as such. This is where my job in Retention really played a part, getting all the nasty calls and doing what I could to make the customer happy. Personally my heart went out to the elderly who I felt this company was tricking into buying product. Although my boss felt they were the "perfect target" as he put it. He saw it as one way or another we would get money out of them with the installment fee or cancelation fee. I did not agree with doing this to people, which led me to quitting my job.