Fitness Trainer, Pomona, CA - June 12, 2017
My experience with Retro Fit was a long faught, unorganized battle. When management has little to no experience in the industry problems arise. I was brought on as a fitness trainer, but also as a mentor for new hires. The club was expanding and I was told that my input and expertise would be utilized with regards to opening new locations. Coming up with solutions to help our training department far as driving sales, program designs, and trainer needs was not the issue, yet simple professionalism was the issue. Things like hosting outside events to drive sales was an automatic no, or functional training equipment such as TRX Bands, Loop Bands, Slam Balls, Battle Ropes, proved to be difficult explaining the need for such items. Upon needing to explain the importance of uniforms and professionalism, obtaining personalized shirts that distinguished trainers from gym members was self explainatory, but for months at a time we didn't have uniforms(mind you this a big-box gym ex:LA Fitness, Axiom, 24 Fitness). When we finally received training tops I was given a "small" which I could not fit. I received verbal warnings more than often and my answer was consistantly "I cannot fit the shirt, can you please order me another?" Just to give an idea, I'm 6'3 at 225lbs. A small shirt barely covers my belly button. To sum this up my experience with Retro Fitness was dealing with people who lack knowledge of the fitness industry nor are enthused to understand it. I'd imagine opening a gym sounds profitable to someone who has money to throw around, but the ground work, mental and physical investment isn't something they expect. For them it's "If I build it they will come," and this is so far from the truth.