Customer Service Representative - Inbound Calls
Rev Worldwide - Austin, TX

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Available Shifts:

Sun – Wed: midnight to 10AM

Mon – Fri: 5am to 2pm

Mon – Fri: 7am to 4pm

Tue – Sat: 9am to 6pm

Sun – Wed: 10am to 9pm

Sun – Thu: noon to 9pm

Tue – Sat: 3pm to midnight

Sun – Thu: 8am to 5pm

The Customer Service Agent is responsible for handle inbound calls from customers and partners around the world utilizing our financial services. The primary responsibility of the Customer Service Agent is to resolve customer issues efficiently and effectively while ensuring the customer receives a world-class experience. Our representatives will utilize excellent decision-making, judgment and communication skills while providing exceptional customer satisfaction.

The ideal candidate must be passionate about providing excellent customer service. In addition to financial product knowledge, our representatives will be customer focused, self-motivated, friendly and professional. Customer Service Agents are responsible for COMPLETE ownership of our customers’ issues, from the initial call or inquiry through complete satisfactory resolution and follow up. We are seeking a representative who can provide creative and unique solutions for customer inquiries. Our representatives are empowered to identify creative solutions that not only satisfy, but to delight the customer while balancing company and customer needs.

Scope of Responsibilities/Expectations

Analyze and resolve a wide variety of customer issues
Exercise multi-tasking skills when managing multiple systems and applications
Proactively utilize strong problem solving skills in order to deliver customer focused solutions
Provide consultative solutions to the customer

Preferred Behaviors

Customer focused, friendly and detailed oriented individual
Exemplary professional demeanor, resourcefulness, flexibility, and self-motivation
Ability to maintain a positive attitude in high stress/fast paced work environment
Ability to demonstrate sincere compassion and empathy for customer’s issues and problems
Drive for results, demonstrates high degree of drive and determination
Adaptive and flexible to changing technologies, process and environments
Ability to work and make decisions with minimal supervision
Team player, reliable and dependable

Specific Knowledge / skills

Exceptional interpersonal skills required
Minimum of 6 months experience working with financial preferred.
Demonstrate strong verbal and written communication skills
Strong organizational skills and the ability to multi-task
6 to 18 months of contact center or escalations experience preferred
Flexible to work varied shifts on a 7-day schedule
Availability to work a flexible schedule which includes all hours of call center operations
Microsoft Office experience
Meet and maintain monthly Customer Service Department metrics
Clear background check
Good credit

About Rêv Worldwide

Rêv Worldwide (Rêv) is a US-headquartered company wholly owned by MPOWER Ventures, LP, a socially committed venture fund thatinvests in innovative financial service companies benefitting the underserved. Rêv is dedicated to increasing both the diversity and reach of financial products and services for underserved consumers worldwide.

Rêv is a global network of payment companies linked through a centralized technology platform that powers integrated payment solutions, including card payments, money transfers, mobile payments, bill payments, and remittances. This is the world’s first multi-currency, multi-lingual financial service processing platform linking banks, telecommunication companies, and retail stores to underserved consumers worldwide.

In addition, Rêv has built the largest global branchless banking network of retail partners through which it connects directly to consumers, expecting to reach tens of millions of clients in the coming years through active programs. In more developed countries, this network includeslarge grocery chains, mobile phone stores, government agencies, and other merchants. In less developed countries, Rêv partners with “mom and pop” grocery and convenience stores, distributor networks, vendor kiosks, and “micro merchants” to connect customers to the payment platform.