Pros: could be a good job if this district wasn't so poorly run.
Cons: poor communication, discimination or favoratism
The work itself isn’t particularly hard, but as usual the new people get all the “lousy” jobs, which isn’t really a surprise, and its not really a big deal, every employer does this, the problem is; at RGIS, the amount of work they schedule you for is directly tied to your productivity. If you can get them to talk to you at all about this, they will tell you that your schedule depends on your availability, this is a load of manure, I’m available 24-7 and still get less than 10 hours a week. It doesn’t matter who you try to talk to in management; they absolutely positively will NOT tell you anything about what's going on with the scheduling. Nobody will tell you everything, but if you talk to enough employees that have been around awhile, you’ll start to piece it all together and there is no way for somebody new to really get a reasonable chance to have decent productivity, and they make sure of it.
What typically happens is, you go into a store to count merchandise, and initially everything seems like its going to be fair, but here’s what happens. You arrive at the store with several other people, they pass out the equipment used to count the merchandise, a hand held computer, and a laser scanner, except that some people already have equipment, so essentially the new guys are getting the left overs, again no surprise. This equipment almost never works properly, they have to have close to a 100% failure rate, when it comes to the equipment working properly from the start,(or at least it hasn’t happened yet for me). Typically it can take anywhere from about 20 minutes to over – more... an hour to correct the issues, during this time you’re on the clock and have zero productivity, this is NOT taken into consideration when your overall productivity is calculated, in fact, it’s held against you as if somehow it was your fault. When they finally get the equipment working, being the new guy, you’ll be one of the last people to start counting the store’s inventory. While you and whoever’s supposed to be in charge jacks around with the equipment, other people are already counting inventory and are moving through the store from area to area. When they finally resolve the issues with the equipment you’re sent out to start counting, you can see the areas that have already been counted, so you start heading to the location where the others are currently in, when you arrive a supervisor or flow leader sends you back to areas that were supposed have already been counted, usually tables of folded clothes, messy clearance racks, accessories, and other areas that other people “forgot”, this doesn’t seem like a big deal until it keeps happening over and over and over. Instead of sending the people that “forgot” these areas back to count them, they pawn it off on the new guys. (Either the supervisors and flow leaders are incredibly stupid, or they’re complete cowards). These areas were NOT forgotten, they were deliberately skipped because these areas are much harder to count and will hurt their production. If you mention this they will tell “it shouldn’t matter, you shouldn’t have any trouble getting your numbers” or “ you’re new, they won’t hold it against you” both are flat out lies. When you see people skipping certain areas, its for a reason, and memory loss isn’t it. If they send you on a break they won’t let you “log out” so your production keeps dropping while you’re not counting. They set up a local wireless network within the store and the hand held computer you’re using relies on this network to transmit data to a central computer, usually a laptop; they can’t make this work properly for anything and again this hurts your production. As a result of all this you’re production will be very low, so they start taking you off the schedule to help you improve your productivity (what? This will help how?). If you get assigned to a grocery store, being new, you will likely be sent to the frozen food to count bags of frozen vegetables, or some other area where it will be difficult if not impossible to get the numbers you need, being new you won’t get a chance at working in any area where you could possibly hit the numbers they want to see. They know what they’re doing and they’ll do what ever it take to keep the productivity of certain people high and the productivity of certain other people low. This is probably why everybody has either been working there for at least a few years or not more than several weeks, nothing in between
RGIS itself doesn’t sound like a bad company as a whole, but locally in West Palm Beach Florida, district 124, it seems to have some very serious issues. The communication with the employees is very poor. If you call them they won’t answer, if you leave a message, they won’t return your calls, if you email, they won’t respond, but for some reason they get upset if the tables are turned. I hate to say this in this day and time, but there is almost certainly some type of discrimination or favoritism going on. Don’t get me wrong, they have plenty of good people working for them, but there is something seriously wrong with the way this district in West Palm Beach is being managed. – less