Customer Service - Warranty Associate
Rhino Linings Corporation - San Diego, CA

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Rhino Linings Corporation is a leading manufacturer & distributor of protective lining and coating solutions.

Purpose of Position: Under direct supervision, the Warranty Associate assists all business units with warranty issues relating to any RLCorp product and/or service. Provides customers with advice on corporate warranty procedures; defines the process for handling returns, product repairs for repair centers and dealerships via telephone thereby providing customer satisfaction and service.

Major accountabilities: Including but not limited to:

  • Committed to providing customer service that makes both internal and external customers feel welcome, important, and appreciated.
  • Receives, checks, and resolves customer complaints.
  • Handles warranty and non-warranty phone calls promptly and professionally.
  • Issues Return Material Authorization numbers (RMA's).
  • Assists customers with status on RMA's.
  • Evaluates warranty on product(s) to determine whether product(s) need to be replaced or repaired and completed.
  • Completes, maintains and processes records and filing.
  • Tracks down parts ordered.
  • Resolves customer questions and researching account information.
  • Tracks repairs and costs.
  • Accurate data entry.

Qualifications:

  • Bachelor's degree from four-year College or university; or one to two years related work experience and/or training; or equivalent combination of education and experience.
  • Two years computer experience in Windows environment software, MS Word, Excel, Outlook and computerized general ledger software.
  • Ability to preserve confidentiality of information.
  • Must have at least 1 year experience dealing with warranties, returns or product replacements.
  • Must have dealt with customers on the phone, by email, mail and/or fax.
  • Considerable experience on customer service contacts and conflict resolution.

Application process:
Send resume, cover letter and salary requirements. All applicants who have submitted resumes will be considered; however, only the best-qualified candidates will be interviewed.

Vacation, Medical, Dental, Vision, Life, LTD, 401k, Profit Sharing benefits, etc.


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About this company
Rhino Linings Corporation, established in 1988 and headquartered in San Diego, California, is a privately-held corporation and world leader...