Richmond Ambulance Authority Employee Reviews

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High Volume, great experience.
Paramedic (Current Employee) –  Richmond, VAAugust 11, 2016
High volume 911 system offering valued experience to any experience of provider. It is important to carefully balance work and home life as busy nights/days will quickly take their toll. With proper management of personal and work schedule RAA is a wonderful and progressive EMS agency allowing for tremendous growth. You will take out what you put in.
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Productive and great place to work.
Human Resources (Current Employee) –  Richmond, VAMay 18, 2016
Family Oriented Environment. This is a World Class EMS system with great people. Love it here.
The most enjoyable part of the job is the family oriented environment.
Pros
People
Cons
Non
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Great, fun, challenging work environment
Recognized as "Top Performing" Day Shift Crew (Former Employee) –  Richmond, VAMay 16, 2016
12-16 hour shifts. No real complaints here. It was definitely a challenging environment to work in, but very exciting and a place to really develop your skills in the emergency setting.
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Good people overall
Chief Legal and Human Resource Officer (Former Employee) –  Richmond, VAFebruary 28, 2016
Best part of RAA are the employees. A typical day at work entailed meeting people in each department to see how things are going and trying to make the conditions for all employees better.
Pros
good people
Cons
management issues
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Nice place to work with many perks
Communications Supervisor (Current Employee) –  Richmond, VAJune 22, 2015
Everyday is a challenge. You would think we just move ambulances around and there are not many requests for service. You would be wrong. We are one of the busiest systems in the nation per capita and one of the best at doing what we do. With the high intensity of what we do there are many perks to working here. The benefits are great and there are many not listed on any site.
Overall it is a great place to work, but there is a downside. There is very little room for professional growth when in the middle management role. This is the only drawback to working here and is the reason for most moving on to other organizations.
Pros
Benefits
Cons
Lack of growth.
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This was a hard working job.
Patient Accounts/Data Entry (Former Employee) –  Richmond, VirginiaFebruary 11, 2015
It is a pleasant work environment. It appeared to have a high employee and management turn over at that time. They had a nice celebration for the holidays in January do to variety of religions. This was very nice each year. They had nice company cookouts for employee and there families.
Pros
Party, lunch break
Cons
new employee training
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Quiet and great place to work
Human Resources (Former Employee) –  Richmond, VAFebruary 5, 2015
If you desire to work in a small environment, doing repetitious work, with friendly co-workers than The Richmond Ambulance Authority is the company for you!
Pros
Quiet, Friendly environment
Cons
paper cuts
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Great environment for learning and experience.
Field Training Officer (Current Employee) –  Richmond, VAJanuary 1, 2015
Loved working for this company. Met and worked with allot of good people. Richmond Ambulance Authority has allot to offer any paramedic and give anyone the tools they need to succeed..
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I love the career and the people I work with.
Emergency Medical Technician (Current Employee) –  Richmond, VANovember 21, 2014
Brotherly atmosphere but not the best of managers. I love the people I work with but not the people I work for. It is a great job if you need experience and clinical hours if you pan to go back to school for PA or something.
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Excellent & progressive EMS agency
EMT-B (Former Employee) –  Richmond, VAOctober 23, 2014
RAA is an excellent & progressive EMS agency when it comes to protocols and advancements in Emergency Medical Care. The Operational Medical Director is phenomenal, promoting and developing progressive protocols. The management is easy to work with, and the direct supervisors are very approachable. Co-workers were generally great to work with, and created an overall positive work environment, though it was a bit cliquey at times. The job was both physically and emotionally taxing, yet also rewarding. The community was generally a pleasure to work with, as were the other Public Safety personnel.
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A great learning experience!
Ambulatory Service Technician (Former Employee) –  Richmond, VAMay 28, 2014
Working for RAA made me very proud. They Have world class EMS! Working for them showed me how important it is to work as a team when lives a at steak.
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A good place to learn
Supervisor of Reimbursement (Current Employee) –  Richmond, VAMay 19, 2014
RAA provides lots of opportunity for learning about the EMS industry and serves a great purpose in the community. The culture, however, does not have good leadership and has a large turnover ratio.
Pros
Free learning of the EMS industry
Cons
Low pay and not much room for growth
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World Class Emergency Ambulance Service
EMT-I Student (Former Employee) –  Richmond, VAJuly 31, 2013
World Class Emergency Ambulance Service which is a model for all others to follow
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Fun job if you detach from the politics
EMT-Basic (Former Employee) –  Richmond, VAJune 20, 2013
Once you find a partner you enjoy working with and work well with this employer can be fun to work for. Unfortunately supervisors show up randomly on calls and take over, the compensation is almost fast food wages, the shift bid system is designed to burn people out especially new people as they end up stuck on horrible shifts with worse hours, advancing is next to impossible beyond paramedic, and the degree of politics involved is bordering on ridiculous.
Pros
Busy 911 system
Cons
Pay, shifts, supervisors
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Great company to work for, nice benefits
Chief Human Resource Officer (Current Employee) –  Richmond, VAMay 1, 2013
Very busy in HR, learned a lot about EMS and what they do. The Authority is a rare jewel in the City of Richmond. Employers come from around the world to learn what we do here. Top management is strong, line management is young and trainable. The hardest part of the job is maintaining compliance with all of the HR laws. The most enjoyable part of the job is maintaining compliance, interaction with employees, training and being a strategic partner in the process.
Pros
Young workforce
Cons
Young workforce
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A great place to start....
Paramedic, Field Operations (Current Employee) –  Richmond, VAJanuary 24, 2013
.....but not a great place to grow.

RAA is an urban, high performance EMS system that operates using a System Status Management Theory.

Richmond is a place where newer medics want to work because of the call volume and diversity of calls. Here you get anything from psychiatric calls up to multi-system traumas and ANYTHING in between. If you want experience, exposure and some moderate excitement; then this may be the place for you. If you're looking to grow, develop and progress into a management position and stake out your retirement plan for years to come, then this probably isn't for you.

As a field employee of RAA, you are just that....a field employee. You can work your bumm off day/night in and day/night out, mark up early and on-time every shift, never call out sick, and you will guarantee yourself one thing and one thing only; an "atta boy" on your yearly evaluation. There are numerous people who have been here 10+ years through the growing pains of the past and they have formed their bonds and ties. You can try to stand out and shine all you want but there are gatekeepers that will help remind you of your place in the organization. You are on the truck to one thing, go and do as you are told.

Should you happen to break out of the glass cage and be recognized as a "leader", you will be helped to understand just how much power you wield and just how fragile that power is. Your social circle will be encouraged to not contain the field providers at a close level.

It is very easy to become disgruntled here but there is a little something to be said for the streamlined
  more... operations. If they would only understand that people are not machines.  less
Pros
wonderful resume dressing and experience
Cons
pay is very low, "top heavy" management
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Overall rating

3.8
Based on 17 reviews
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Ratings by category

Work/Life Balance
3.3
Compensation/Benefits
3.4
Job Security/Advancement
3.5
Management
3.5
Culture
3.4

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