Accounts Receivable Representative (Former Employee) – Macon, GA – December 15, 2016
Management is terrible. Corp needs to do a complete overhaul on the management team. Because of them the turnover rate is high and the business is extremely unorganized. No chances for advancement unless you are a favorite. Hard work, dedication, and business knowledge doesn't matter. Only the unqualified & idiotic people get promotions. Some collectors do not get treated fairly while others barely have any work to do. Raises are a joke. And so is working for the company. This place of employment should never be considered a permanent place to work or a career goal. You will be sorry if you stay there for too long. Worst job I've ever had.
Major Account Executive-New Business Development (Former Employee) – Cincinnati, OH – March 3, 2017
I was hired as a Major Account Executive. On my second day one of the other reps told me I would hate working there. He said the sales leader was a micro manager, the compensation plan was a joke and the culture was dog eat dog. After 7 months I had found it all to be true so I left to move on to better opportunities. I learned a lot, but unfortunately most of it was on my own. I have worked for and with many companies in my career, Ricoh is by far one of the worst.
Major Account Executive (Current Employee) – Baton Rouge, LA – February 20, 2017
I have been working for Ricoh for three years now. I moved from an Account Executive to a Major Account Executive within a year and a half of working for them. They have an extensive training program upon hiring, so they really do like to hire from within. They have great benefits, an excellent HR staff, etc.
The downfall of the company is its billing and management. I cannot speak for other marketplaces, but in the Gulf States market place communication is sometimes difficult.
Overall, I have stayed at this company for 3 years because the office environment, staff, and technicians will go above and beyond for a customer. As it is with most corporations, the people that are not on the 'front lines' don't have as big of a sense of urgency about your situation as you do, and are sometimes more preoccupied with revenue amounts than the customer's happiness.
Excellent benefits, intelligent staff, good moral, team environment
difficult upper managment, constant billing issues, sales rep plays many roles besides selling
Driver (Former Employee) – Katy, TX – October 17, 2016
a typical day is loading up jobs for delivery, running my route, addressing any customer concerns, delivering mail, filing paperwork when the day ends
typical night would be working through numerous jobs on the copiers, transferring the data, addressing any machine maintenance concerns and then helping out with any shortfalls in other departments if needed
i learned how to increase my productivity and efficiency daily management was quite poor in my opinion my coworkers were good people, some better workers than others hardest part was dealing with poor management decisions most enjoyable part was interacting with customers and coworkers
relaxed enviroment most years, job security, decent benefits
Religious Market Sales Representative (Former Employee) – San Jose, CA – January 3, 2017
I sold printing and document storage devices to the faith based market in Silicon valley. I learned to adapt products and services in a way that offered relevant solutions to institutions such as the Diocese of San Jose and various Catholic high schools. I worked with a great team of sales people always willing to share best practices to winning new accounts. The most difficult aspect of this role was educating new clients of the benefits to using less paper and better storage methods for important records. I enjoyed developing partnerships with major organizations and executing on our company commitment to improving document storages processes to benefit day to day operations.
Low growth potential and no loyalty to their employees
Service Technician (Former Employee) – Novi, MI – December 17, 2016
I worked there for 6 years I was Severance twice You are an asset to the account that you belong to if they lose the account or the count shrinks you lose your job they don't try to help you find a new position in the company they just lay you off it doesn't matter if you're a high performer and you get tens on the customer surveys they just don't care. For a technology company they have poor communication to there employees. It depends on what region or team that you're on and how processes are viewed no one is on the same page. They're on unprofessionalism flows to their customers that they have lost many of us.
They have a good choice and benefits but you will pay for those
Mailroom Clerk (Former Employee) – Chicago, IL – September 13, 2016
Benefits are decent. Work is easy which is both a good and bad thing. Good because you don't need to stress about your work, just get through the day & go home. Bad because it's easy to get too comfortable & get stuck in a rut. It's also a no skill job that anyone can do, which means you're expendable & someone is always ready to take your place if, for whatever reason, the company decides they don't need you any more. Management seems to have their own agenda when it comes to promotions & advancement. This job should be used to get some experience & accustomed to work in an office environment, but those with higher ambitions shouldn't stay too long & should always be in the market for something better.
Sales Account Executive (Former Employee) – Savannah, GA – November 29, 2016
Management and infrastructure was consistently changing and the training was good but did not go over the important things like contracts, leases, and other important information. Management was new and I felt like I was learning everything as I go. They offer great benefits and the base salary is good but it takes so long to sell one copier. You really need a mentor or manager to walk you through your first three sales. Customer base is small.
Global Business Manager (Current Employee) – Duluth, GA – December 26, 2016
The company is very diverse in their hiring, from education to culture. The company has a wonderful training team and the new hire training program is a solid start for our new hires. The company's appreciation of their employees is good, just not consistent. The company has a great intranet for sharing information and keeping employees up to date.
Good benefits, work lift balance, appreciation, and PTO policy
Technician (Current Employee) – NJ – October 19, 2016
After 20 years I'm looking for another job. Ever since Ricoh bought Ikon the Benefits go up astronomically every year, raises are a joke, required certifications are ridiculous and they don't actually teach the info, just expect you to pass the tests, sales leads are rarely paid if ever, only concern is squeezing more out of us, unappreciated for anything done, made to feel we're lucky just to have a job. Only plus is the vacation but that's only because I've been here so long. Should have 5 weeks now but Ricoh put an end to that.
Ricoh Group has three divisions (REI/RLC/Thermal). REI division presents the best life work balance and compensation.
Production Supervisor (Current Employee) – Lawrenceville, GA – February 5, 2017
REI of Ricoh offers the best compensation and work life balance. RLC needs better leadership. You will start your day with no specific ending time. Your day could up to 15 hours. No break room or snack machines available only water.
Operations (Former Employee) – Arkansas – January 24, 2017
Ricoh is poorly managed and has virtually no opportunity for growth. The culture stresses hours of work over actual results produced, and is a perfect example of the old "Command and Control", top down system.
Had a good direct report, and had wonderful co-workers.
No growth opportunities, compensation not competitive, decisions made without knowing what is going on in the field
Fun if all your main focus is working on equipment and taking care of customers and not numbers
Associate Technician (Former Employee) – Brookfield, WI – October 14, 2016
A decent company but screws techs out of better raises due to the constant push for numbers and revenue claim to be a customer first company but is the total opposite when it comes to priority calls and customers Service Managers fail to support their techs and don't manage the call boards
Warehouse Associate (Current Employee) – Duluth, GA – September 28, 2016
A typical day would be just coming to work and knocking out the work. I've learned a lot over the past couple years I been working here at Ricoh. 1.) Is teamwork of course everyone don't work as fast as different people , but I guess patients is also something I've learned. My co-workers are fun, respectful and very kind. I really don't believe in a hard part of a job on because there are different ways people work, I guess I like to try to do my own method of work. the Most enjoyable part of the day is basically the last 30min of work!
Sales Representative (Former Employee) – Centennial, CO – December 12, 2016
Fun overall experience at Ricoh! Had a very nice two year run there and made it to Horizon's Club in California! Was able to work with a great team of copier and software/IT specialists. Had an incredible time and made a nice amount of $$$$.
Great training and very good base salary, received lots of help from various specialized IT/Software Depts.
Horrible and confusing Comp Plan, it was implemented in April 2016. AWFUL!!
FSR (Current Employee) – Charlotte, NC – December 6, 2016
Decent company if you are just starting out. Compensation lacks in certain areas for the amount of work you are doing but the people you work with and management make up for that. Additionally, there can be negatives, but also a lot of benefits. Many inconsistencies can arise from site to site.