Slot attendant (Current Employee) – Pittsburgh, PA – January 29, 2016
I walk around the floor for 8 hours attending to guests needs with slot machines. You never see management nor do they listen to your opinion. Hardest part of my job is the ability to help guests issues that I don't know. In training we are supposed to contact our manager or the other departments manager to figure out the issue for the guest but often the guest is left there with no answer. I enjoy the free food from the rivers casino. I learned how to fine tune my communication skills to help me improve my work.
Customer Service Representative (Current Employee) – Des Plaines, IL – December 13, 2015
Room too grow, and employees are able to move too different departments after 90 days of employment. Management is always helpful when team members have problems. Human Resource is always there too listen when we have problems.
table games is a good opportunity to earn a decent paycheck without too much education
Table Games Dealer (Current Employee) – Pittsburgh, PA – November 30, 2015
Fast paced environment that will keep you on your toes. Management provides a lot of perks for employees. A good place to work if you enjoy action and noise....You have to be able to tolerate working in a smoking environment.....my least favorite part of the job....it makes me very sick!
Free parking, employee cafeteria, decent paycheck
short breaks, shift hours, smoking environment, benefits aren't that great
Main Banker (Former Employee) – Des Plaines, IL – November 9, 2015
A typical day at work is you never know what department you are going in. I learned all department and some of my co-workers were easy to get alone with because I'm easy going. The hardest part is when you train with someone that don't want to train you and the most enjoyable part of the job is seeing the customers with a smile.
Assistant F&B Manager, Nightlife Operations (Current Employee) – Des Plaines, IL – July 17, 2015
Rivers Casino provides a fun and fast paced environment. With more than 1400 employees in the whole property it still feels small enough to be a friends and family environment. I have 8 supervisors, 67 cocktail servers, 35 bartenders and 15 bar porters under me that I manage on a daily basis in my department. Working at Rivers Casino has showed me that you could have fun at work but also succeed and strive for greatness.
Great Paywise, But needs seroius work in management and work environment professionalism
Kitchen Steward/Work study/internship (Former Employee) – Des Plaines, IL – July 15, 2015
Though it was only a intern / paid work study program, I was allowed to experience the full work force of the company. Pay was overall well, at the time starting at $11.50/hr when minimum wage was $7.25/hr, and quarterly raises based upon experience (B.O.E). and great benefits ( both part-time and Full). Horrible management, (at least in my department Kitchen/B.O.H) sometimes rather very unprofessional, and disrespectful. They have a very high turn-over rate, so don't only take my word for it, look it up.
Great pay, Great benefits.
Difficult to advance in company, Can be very unprofessional both in management and work environment
Cocktail Server (Current Employee) – Chicago, IL – June 11, 2015
Rivers Casino Is a good place to work if your looking for career advancement but there is no job security. I like working here because if the employee incentives and the Casino is a clean and fun place to work.
Table Games Dealer (Former Employee) – Pittsburgh, PA – May 11, 2015
Not a place to work if you have family. You must start on swing shift and that usually includes over nights or until 3am. Also there is no set schedule and they work on a point system. Once your points have run out you are 'suspended indefinitely' until you meet with someone from HR to get your job back. This means no pay for up to or longer than a month. The HR department is pretty much useless but they run the whole casino. The most enjoyable part of the job is dealing games and being in the casino environment. I couldn't stand the way they didn't have sick days or weren't understanding about having family. Every time you are sick you have to apply for FMLA and deal with HR. It was difficult and frustrating.
Table Games Dealer (Former Employee) – Des Plaines, IL – March 24, 2015
I enjoyed working around a variety of different people. It allows me to see things from another prospective. The most enjoyable part of my job was that I got to entertain people which temporarily allowed them to forget about their issues outside.
Bartender (Former Employee) – Pittsburgh, PA – March 8, 2015
This was a great place to work for. The beverage department had some of the best team members and personalities. Management had difficulties communicating with each other and the team members and whenever a question was asked you Recieved a different answer from each supervisor or manager.
Table Games Floor Supervisor/Dealer (Former Employee) – Pittsburgh, PA – March 2, 2015
A typical day consists of guest and entertainment. There is a concept of customer service ond skill they call 80/20. The management is all about the team members and growth within. Its a diverse working environment. Hardest part was starting out part time. Enjoyable part of the job was the interaction with the guesst that frequented the premises and getting to know so many people.