Rivers Casino Employee Reviews

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Good environment
Dealer (Former Employee) –  Des Plaines, ILJanuary 9, 2018
Its a productive and a great atmosphere to work for. A typical day there is unpredictable, you never know what is going to happen each night you walk in that door, and that what makes it interesting.
Pros
Great pay and benefits
Cons
Too much favoritism
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Fun place with great people
Pastry Cook (Former Employee) –  Des Plaines, ILJanuary 9, 2018
Worked as a pastry cook. Quickly got promoted within a month. Everyone works as a team. Management is great and you feel a great sense of a family there.
Pros
$1 buffet lunches and great health benefits
Cons
Long drive if you live in lake county
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top tier workplace in the gaming industry
Table Games Dealer (Former Employee) –  Des Plaines, ILDecember 31, 2017
Relatively relaxed environment, compared to other companies in the gaming industry. The most enjoyable part of the job was meeting new people daily and the fast paced work environment. Work hours were great (4 ten hour shifts) and the benefits were better than most jobs I have had. The only complaint I have is about the inconsistency of the management team.
Pros
pay, benefits, work schedule
Cons
management
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cage manager is useless
finance (Former Employee) –  Pittsburgh, PADecember 21, 2017
Stay away. Cage manager has no integrity. No ethics in management from top down. Preach teamwork. Complete joke. Treat people with no respect. Revolving door on staffing. Human Resources fails to follow up on issues. Favortism runs rampant. Policy not equally enforced.
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Limited Growth
SECURITY OFFICER (Current Employee) –  Pittsburgh, PADecember 3, 2017
Its a good job but if your looking for something to grow in with a constant change it is a little mundane. Rivers offers one of the most competitive benefits packages I have seen or heard of. It's what makes them hard to leave.
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Good work place
Bar Porter (Current Employee) –  Des Plaines, ILDecember 2, 2017
It was a great experience and still is to be working at this rivers casino. The staff are friendly the staff is friendly and the atmosphere is electrifying to where you will want to perform at your very best and it's hard to have a bad day with so much positivity in the air.
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Great work place
Senior Cage Cashier (Current Employee) –  Pittsburgh, PANovember 29, 2017
Not a lot of money and hours stink due to the 24 hour operation. Typical day includes clocking in and getting right to work on the floor or Cage or whatever. Breaks are paid and food is free. It's just a physically and emotionally exhausting job
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Fun and energetic place to be
Table Games Supervisor (Former Employee) –  Des Plaines, ILNovember 24, 2017
I only wish they would have tried to develop more employees. Always eager to learn, I tried to get in on anything I could, but it seemed like always certain people were chosen.
Pros
Good Benefits
Cons
shift work
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Don’t cross the boss
Scapegoat (Former Employee) –  Pittsburgh, PANovember 14, 2017
The place is horrible they treat you ok until you do something they don’t like then they make you miserable give you made up write up and lie to your face I’ve never been treated so poorly in my life by a bunch of racists people
Pros
Health insurance
Cons
Racists management backstabbers
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Good work place
Dishwasher (Current Employee) –  Saint LouisNovember 4, 2017
I loved working there but I had to find a new location. due to were I live. Also Iiked the job. And with that I hope to get the job and I will be great.
Pros
Free lunches
Cons
Short break
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good job
Cook II (Former Employee) –  Pittsburgh, PANovember 2, 2017
very good place to work just they have a point system that sucks if they didn't have that it would be a great place to work and the chefs are good people
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always different
Food and Beverage (Current Employee) –  Pittsburgh, PAOctober 15, 2017
fun fast paced environment. with many different job opportunities for current employees that want to transfer departments. Recognition from management.
Pros
job opportunities
Cons
slightly outdated
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It is good money
Cocktail Server (Former Employee) –  Pittsburgh, PAOctober 12, 2017
Rivers casino is good money. It was a cocktail serving job so we made alot of tips. it is awesome thanks for listening and making me do these reveiws when im looking for a job
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Friendly people
Table Games Dealer (Current Employee) –  Des Plaines, ILOctober 9, 2017
guest interaction is a must. Fun place to work at. Easy, laid back, but fast paced job. Has plenty of excitement and great opportunity for guest service.
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Fun Place to Work as an entry level person but forget advancement
Staff (Current Employee) –  Schenectady, NYOctober 8, 2017
I enjoy the job, the people the company. There no appearant logic to the qualifications of why they choose people in leadership positions. People who know the casino, their computer system, have an excellent relationship with the guests and have the professional qualifications are overlooked and outside people brought in. This is because the hiring management is either reactive or lazy (im guessing due to their newness both), Rather than training and developing their loyal team members they hire outside talent to plug a hole They've lost more than a few loyal employees because of their inability to develop Its sink or swim for a good deal of departments with minimum training and education on their systems then 'figure it out or find out from your other co-workers who taught themselves too', huge fail there. Not to restate this but seriously not a huge fan of the way they train and develop people. In addition, there's no succession plan in place for any of the staff who would like to advance. Poor communication from management to qualified team members when those positions become available so the staff can interview. Ultimately you end up stuck in your role or doing lateral promotions (new department no real advancement). Its a great place to work if you dont want a career that can support your home or family otherwise. I find multi departmental management apathetic toward their staff, distracted from educating and training staff, unfocused doing things on the computer like surfing or shopping even gambling rather than engaging and developing or just plain stressed. It shouldnt  more... be this way.  less
Pros
fun, great benefits, exciting atmosphere
Cons
no advancement, bad training, apathetic management
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work envirnoment
Table Game Supervisor (Current Employee) –  Schenectady, NYOctober 2, 2017
Great place to work the hours are great. The management team are ok. I like being able to meet the different types of people both with in the company and the guest.
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good insurance.
Cashier (Former Employee) –  Des Plaines, ILSeptember 30, 2017
you can not tell day or night when you r at work ,24hour are the same lighting. stressful. only good thing is health insurance,
$ 1 buffet all you can eat.
Pros
buffet all you can eat for a dollar.
Cons
health care, 18 days pay time off.
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Good place to work
Cage and Credit Manager (Current Employee) –  Des Plaines, ILSeptember 27, 2017
Overall the company is very good and progressive. Upper management genuinely cares about the employees. Good benefits and pay, the employees are very friendly.
Pros
$1 meals, pto
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They were terrible to employees.
Table Games Dealer (Former Employee) –  Schenectady, NYSeptember 19, 2017
Employees were penalized for family emergencies and things that were out of their control. They were also penalized for medical problems. They served us cheap undercooked good that left .most employees feeling sick and penalized them when the food they consumed from their kitchen made them ill enough to have to leave.
Pros
Good money
Cons
Lack of respect for employees by management
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Blackjack Dealer
Table Games Supervisor (Former Employee) –  Des Plaines, ILSeptember 15, 2017
4 consecutive 10 hour shifts, followed by 3 days off! break after every hour or hour and twenty. Basically free food at work, although quality is low. Job is fairly easy and coworkers nice, but players are often angry, mad, depressed, sad, etc.
Pros
Good starting pay, frequent breaks, good benefits
Cons
Rude customers, dealing with drunks, people whining, and depressed people
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Overall rating

3.6
Based on 169 reviews
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Ratings by category

Work/Life Balance
3.3
Compensation/Benefits
4.0
Job Security/Advancement
3.3
Management
3.2
Culture
3.5