Rivers Casino is an exciting environment to work in. I had the privilege of working within Food and Beverage overseeing six unique outlets ranging from a signature lounge, an expansive buffet, a 50's era diner, a one-stop coffee shop, an asian themed noodle bar, and a retail outlet.
I monitor the operations of the department both front and back of house. I strengthen budgetary guidelines in an effort to minimize costs in labor and product. I track cash handling variances, procedural audit discrepancies, and team members' attendance and payroll. I am responsible for interviewing, hiring, training, scheduling, developing, and coaching over 90 team members in multiple positions at the line level. I am also responsible for training and coaching department leaders.
I have written and contributed to training manuals for multiple positions. I have refreshed a training program and assigned a trainer within each position. I have created many working documents for use within the department including tracking server sections in the outlets, formatting schedules for supervisors, determining team member seniority, and cataloguing team member performance; this has been especially useful when writing evaluations. I have also created and implemented shift bids for multiple schedules.
My shifts are typically 10-12 hours in keeping with the industry standard. I work multiple shifts at multiple times throughout the day including nights, weekends, and holidays.
The most challenging part of my job is finding a balance between meeting service expectations; recovering and determining restitution for service breakdowns; and maintaining a positive financial awareness.
The most enjoyable part of my job is building relationships with guests and developing relationships with team members. The fact that I can do that in an exciting, dynamic, high volume environment is invigorating and fun.