Patient Accounting- Customer Service (Current Employee), Newport News, VA – August 21, 2014
Pros: full time
Cons: short breaks
A typical day at work involves constant communications with patients regarding a bill or eob they received and would like an understanding of. I learned that patience is a learned behavior. Management is amazing! They are always there to assist you and make things as easy as possible for you. My coworkers are fun loving and knowledgeable of their job. – more... The hardest part of the job is when sometimes some patients don't fully understand the type of insurance they have and the contract that they are in. The most enjoyable part of the job is that I have one. Just kidding. It would be the fact that I can help people and/or someone everyday. – less
Culture is different from facility to facility, but health system human resources tries to train managers to be fair
Manager (Former Employee), Newport News, VA – July 3, 2014
Cons: lack of trust amongst managment
Management at each facility operates differently. Found the mgmt. team at specific facilities to show favorites. It was difficult for some employees to work in these conditions and moral was very low. Employee surveys were pushed to gather feedback but employees were often afraid to share in fear of retaliation from their direct report at smaller facilities. – more... Moral will remain low until this issue is addressed directly. – less
staff (Former Employee), Riverside Behavioral Health – January 31, 2014
Pros: some very great people to work with
Cons: the great coworkers dont stay around long
Each location is different, so I can only comment on the behavioral health center when I say that I have never encountered such under-handed, unprofessional, and narcissistic displays of political behavior - and I'm from the northeast! Despite the mandate to voice concerns and to suggest improvements, management lables vocal employees as "trouble makers" – more... or "complainers" and then launches smear campaigns based on exaggeration, rumors, and poor communication to build grounds to terminate the employee. If you choose to work there keep your head down, get EVERYTHING in writing, and keep records of ALL communication with management. – less
Office Assistant (Current Employee), Newport News, VA – January 18, 2014
A typical day on the job involves a lot of compassion and patience. The most enjoyable part of my day is being able to help someone. Not all interactions are favorable but when you get just one that expresses appreciation it makes it all worth it. To know that I had a hand it helping a patient get what they need is a reward in itself.
Respiratory Therapist DME (Former Employee), Newport New, VA – August 8, 2013
Pros: you can call out and have no consequence
Cons: no team work
The director is a non-clinical and does not back up her employees. She is never in the office and if she is there it’s like she is not there. She has her customer service reps run the company. There are too many chiefs and not enough Indians. You are the only one with a Licenses and customer service is given wrong info to customers concerning respiratory, – more... you present this to the director and she defends customer service. Delivery drivers set patients up on oxygen and do not follow policy of NC length to liter flow. They leave Oxygen tanks standing without any holders (VERY DANGERIOUS). The director will yell out her door if she is mad at you that she will firer you so all employees hear her. The customer service reps and reimbursement specialist do their work out (exercise) every 30 minutes whether boss is there or not. Not organized at all, one day you can do something but it’s different the next day. No consistency at ALL. If you do not care about your license as a Respiratory Therapist this is the job for you. When I started there I had no computer, no phone line and no Director to direct me what to do and where to go. And other employees had no clue what to have me do. I had to pretty much teach myself. There is no team work or any consequences for your actions. Staff brings their kids to work and so does the director if they do not have child care. The customer service reps are so loud you cannot even hear the patients when you are on the phone with them, because they are messing around. This has all been brought to the director’s attention and her response was “don’t worry about what they do”. I like to enjoy my work environment and have fun but there is a time and place for it. Never have I ever worked for a company that has been so unorganized and wasted so much un-needed over time and money. Employees dating each other and were married at the time. It’s just a mess. – less
Site Director, PACE (Current Employee), Petersburg, VA – July 28, 2013
I had the opportunity to open a new PACE program in the Petersburg area. A typical day was very busy. The management was under a lot of stress in regards to making this new program successful. My co workers were like family. The environment created in Petersburg was very supportive. The hardest part of the job was growing the new program the most enjoyable – more... part of the job was being part of allowing people to age in place and have a quality life. – less
Riverside is huge so this might vary from branch to branch
SW (Former Employee), Virginia – December 7, 2012
but I worked in their Lifelong Heath division. My local group was wonderful...great talent, great environment but, when numbers weren't as expected, hatchet men brought in and scare tactics employed. Benefits are bad. Two weeks vacation and "12' days of sick BUT you can't use your sick time until t he THIRD day you are out...until then, you have to – more... use your vacation time. Never heard of anything so punitive. – less
Insurance Verification Coordinator (Former Employee), Newport News, VA – November 16, 2012
Pros: 10 mins from home, coworkers are great!
Cons: black sheep dept of riverside, mngmnt was incredulous, uncaring
I moved from up north where I worked for 3 teaching hospitals for Harvard University. I quickly realized that hospitals in Virginia are VERY DIFFERENT. I believe Riverside is a decent place to work for but 1. It was hard for me to accept that after taking a $15,000 pay cut that I was still making less than I did 12yrs ago??? Not mention my medical premiums – more... doubled..(Am I still in the same country???) 2. Insurance Verification is in the Call Center which includes Pt Accts and Central Scheduling. I worked here 20 months and I was the 25th person to leave or be fired from this dept, starting from my 1st day. The quickest lasted 1 week and she decided she didn't like it, she had seen enough, a few just went to lunch after crying and never came back. This dept will over work you, stress you out, make you work overtime but not pay you, if you have an accident on the way to work you will get an occurence/be penalized for it, but a mngrs dog dies and she get 3 days off w/o an occurrence. The hopes of transferring will only happen if the director ABSOLUTELY LIKES YOU. I only saw this happen 2x, though more than 10 have tried. Mgmnt will micro manage you to no end, smile in your face and write you up for nonsense, then smile again, all in 1 day. I've had many stressful jobs in past but this was the worst job/dept I've EVER WORKED FOR!!! If you want a new job that will crush your joy of working ... then Riverside's call center is the place for you. If you read this an decide not to apply, just have sigh of relief, that a stranger just gave you a blessing. The 1 positive I will say about this dept., thought it is a Call Center with about 40 women, there was little to no caddiness and my former coworkers were some of the best women I've met! Ladies keep praying, you will get out of Alcatraz..
For those of you that dare venture into this dept.... Go with God! And remember, I told you so....... SORRY!!!!! – less
Home Health Aide (Current Employee), Newport News Va – July 18, 2012
Pros: flexiable schedule
Cons: gas, no lunch breaks, disorganized
I think the only reason im lasting is because I love helping others, other than that this company does not pay enough for what you have to encounter . gas exspenses becomes more then your pay check (home health) . Also , this job is very stressful . Dealing with the agency and the family of the client.This becomes more stressful then having co-workers.On – more... your days off they will call you non stop and "no " is hard for them to take . They also can be fairley disorganized !! Please understand that this job is not for the weak it can drive you mad!! On the Other hand mamagement" I wont say her name "but she is wonderful !!! Caring , sincere , Understanding and a hard worker .She's always there when needed . I respect her so much !! Kudos to you !!
Be prepared to be stressed ! Please dont take this as discouragment but rather a word of advice ! Maybe I'll meet you soon =)
Certified Nurse Aide (Former Employee), Warsaw, VA – July 9, 2012
Pros: relationships built with residents
When I was training there the staff made us all feel welcome we never felt out of place. The nurses and other staff were very helpful and worked along side all of us as we were caring for residents an showed us how properly care for an individual if their assistance was needed.The hardest part of the job was getting used to lifting and rolling, turning – more... and things of that nature.the most enjoyable part of the job was seeing how happy residents were after they were clean,dressed and ready for the day ahead of them. – less
Cash Posting (Current Employee), Patient Accounting – February 21, 2012
Prefers to promote within company. Employees and Managers are compassionate about what they do and work together to achieve company goals. Riverside is expanding rapidly creating large amounts of opportunities.