Culture varies from region to region but overall offered great opportunities for competent associates
Community Manager (Former Employee) – Arizona – July 26, 2014
The best four years of my career were spent with Riverstone. Our region had a great RM/VP, a close knit group that was always willing to help out when needed, and plenty of opportunity for growth. Sadly, I transferred to another region and found that the culture I had grown to know and love was specific to the region I had left, and wasn't company wide.
Exceptional customer service was an expectation and going above and beyond was encouraged.
Pay is comparable and benefits (vacation, sick, volunteer time, medical, dental, etc) are great. Holidays are nice to have but many are considered optional and most of the time properties are kept open with a "skeleton crew".
Opportunity for advancement was plentiful. Promoting from within seemed to be a preference for Riverstone.
There is a lot of additional stress placed on managers and not enough personal coaching. Most of the training offered with the company is via webinar and general, not personal. Though valuable, I feel that those basics really needed to be expanded upon rather than considering the webinar to be sufficient.
Advancement, Benefits, Transfers, Team Environment
Vary by region; High stress as you advance (and pay doesn't "compensate for that stress")