Territory Manager (Former Employee) – Hayward, CA – January 21, 2017
The management was abusive, inconsistent, and no where near realistic production goals. They cared nothing for their customers. It was embarrassing how badly customer service treated the customer. Compensation did not match the cost of living where we were required to work (our assigned territories).
The stress imposed caused health issues I had never experienced with any other employer, infections, hair loss and carpal tunnel. The trauma of working there took me over six months to get back to feeling normal and healthy again. Several team members showed signs of stress with crying episodes, eye twitching, hands shaking, short tempers and depression.
Great company to work for. I had a lot of support. This industry is ALWAYS changing. It can be stressful at some times but great company all around. Can't be afraid to ask questions and they always provide training which is great.
flexibility, own boss, benefits, salary
changing industry, many stores, variety of personalities
IT Dept (Former Employee) – Winston Salem – November 20, 2015
I was an employee at RJR and could not think of a worse work environment or workplace to be a part of. This company offers you little training in your role, has unrealistic expectations and deadlines within the IT dept. and has a hostile and racist culture I have never seen before. There have been minority employees in the same role for many years without being considered for any promotions whatsoever, all the while other non-minority employees coming in from other non-related departments and fields that were unrelated to the IT dept. got consistent raises and/or promotions almost every 2 years. I would not encourage any one who is a minority to come to this company. Bad culture, bad management, extra thick glass ceiling for minorities. The belief is that if you are a minority there that you should just be happy that they have employed you or else.
Management structure, Culture, Diversity in management, Unfair treatment towards minorities
Territory Manager/ Trade Marketing (Current Employee) – Northglenn, CO – January 4, 2016
Its a great company with an awesome culture. You will have a lot of great experience while you're there. You will learn a lot from a 500 fortune company. A lot of room to grow if you are looking for a long term career.
Field Rep (Brand Ambassador) (Former Employee) – Memphis, TN – November 16, 2016
Great people and job!Always offers ideas to solve problems based on good information and sound judgment. Displays initiative and enthusiasm during everyday work. Conducts research or seeks counsel of experts to gather information needed in making actual decisions.
Territory Manager (Current Employee) – Houston Region – May 27, 2013
This company is a great place to start a career since they give you a company car with pretty good benefits but advancement is far and few between. Hard work/life balance even though the company preaches that this needs to be better but they don't do anything about it. Every year at panels they expect you to keep piling more on your plate however if someone does less than you but had lower expectations, they'll get a higher rating than you which means they'll get a higher bonus.
company car, cell allowance, internet allowance, 401k, health
Few advancement opportunities, work/life balance isn't there, expect you to do more every single year.
Retail Representative (Former Employee) – Winston Salem NC – October 23, 2015
I was responsible for making retail calls in chains. My accountablities was merchandising to make sure product was instore. Really liked my team members. The company management was well informed on direction in work environment. Received awards for Rookie of the Year and Most Valuable Person of the year for 2 years.
Merchandiser and Account Representative (Former Employee) – Winston-Salem, NC – January 21, 2014
The Tobacco business is very competitive even with your co-workers. This job requires a lot of travel and a fair amount of overnight business trips to be able to manage the territory you are assigned. Sells and Promotions change often so visiting accounts often is necessary. R.J.Reynolds provides great benefits and pay. Most positions come with company vehicles and expense accounts. Employees have a regional office they can report to but most clerical work is handled from home. If you can handle the fast paced and competitive nature of the work this is a good career.
TM III (Former Employee) – Houston, TX – September 5, 2016
Not willing to work with you on relocation for medical reasons, even when there are openings. I was told multiple times when there was an opening i could be transferred. That was not true, i was denied 3 times to relocate. instead i had to drive every weekend hours for medical treatment.
Territory Sales Manager (Current Employee) – Washington, DC – July 28, 2016
I loved negotiating new contracts. I learned that you must try to put yourself in the shoes of the business owner. You will not be successful unless you find a real way to bring value to a relationship. I also learned that you must stay humble. This company spends a lot of time on training. I learned to appreciate the time and efforts of those around me.
RJR is a very diverse organization that is very adaptive to a quickly changing market. RJR's business is quite resilient and persistent when it comes to the tobacco industry. My coworkers and the clients that i serviced made my time with RJR a very enjoyable place to work. However, the hardest part of the job for me was a moral obstacle; tobacco is not a healthy product and I occasionally felt remorse for representing a company that profited from these products.