Pros: managers who were always available to assist, back employees
Cons: customers becoming nasty, foul-mouthed, abusive
Made phone calls to request payment for invoices, also received phone calls from customers wishing to make payment - check by phone, credit card.
Management provided training, backed employees when customers became abusive, nasty.
Co-workers assisted one another when necessary.
Speaking with customers all over the country was very enjoyable.