Pros: Free shoes, great pay
Cons: Constantly changing expectations, massive amounts of scripting
As a Road Runner employee, you're expected to greet every customer with a "Welcome in VIP" and thus the giant list of scripting begins. You're supposed to get the customers signed up at Shoe Dog, our gait analysis system, which is also a helpful selling tool. It's all about planting the seed about what's important for runners and walkers alike so that the Fit Experts can more easily sell socks, insoles, injury prevention items, and other stuff. Working retail overall can be horribly demeaning, as coming across rude and inconsiderate customers happens quite often. But working with individuals who have been hired because of their positive energy and happy attitudes gives all of us the opportunity to commiserate over poor customer experiences and make the days pass more enjoyably.
My boss works his tail off and boosts our self confidence and esteem. He gives out positive incentives for hitting our KPI's, as opposed to threatening us with write ups when we don't. Co workers are amazing and happy, and we all rely on each other to make the others smile when we're having rough days.
I truly enjoy working with people. I wish that the majority of people we work for weren't so rude or condescending, but that makes me appreciate the awesome customers that much more.
Road Runner does a great job of hiring great people. And even though our expectations and job descriptions constantly change, it keeps us on our toes.
Compensation, as long as we hit our KPI's, is fantastic. Bonuses are not always easy to come by, but pay out well.
We get lots of free shoes and gear and that stuff helps us sell more stuff.