I've been with this company since shortly after they opened a distribution center to service the population centers in the East/Midwest in 2008 (Something like 60% of the US population can be reached within 6 hours of Columbus, OH).
In that time I have seen at least 5 facility managers come and go, all but one a complete train wreck. I've also seen people promoted just for being friends with managers (that caused an uproar and they now post openings instead of just filling them). Management company-wide is lazy and ineffective at best and downright hostile at worst.
The company has no desire to compensate it's employees. In the 6 years I've been there I have had 1 raise (no cost of living raises) and that was .25. No, that's not a typo, I received a quarter raise. Our yearly "Share the success" bonus has shrunk by $200 each of the last 3 years and recently (Sept '14) we found out we won't be receiving the portion we normally receive IN AUGUST.
As far as other benefits go they do offer paid vacation (you earn X hours per pay period based on seniority), sick time (I'll cover that in a moment), they pay for a portion of your health insurance, but it costs more than any other job I've bought insurance from, 401K (no matching contributions) and that's about it unless you'd like to count the picnics they throw about every 6 months. The sick time is that in name only as you are penalized (via attendance policy) if you use it because you have the flu or a cold.
Coworkers are mostly OK with some really great ones, but because the company has run off so many people (a large agencymore... will no longer provide temps for them because of this) you get a great deal of under-qualified and lazy individuals.
We are rarely provided with the equipment we need to do our jobs and have been using computers that were outdated when I started since that time. I could go on but if what I've already written doesn't make you say "Nevermind" to this job nothing will.less
Fit Expert/Shoe Dog Pro - Sales (Current Employee) – Carlsbad, CA – April 7, 2015
As a Road Runner employee, you're expected to greet every customer with a "Welcome in VIP" and thus the giant list of scripting begins. You're supposed to get the customers signed up at Shoe Dog, our gait analysis system, which is also a helpful selling tool. It's all about planting the seed about what's important for runners and walkers alike so that the Fit Experts can more easily sell socks, insoles, injury prevention items, and other stuff. Working retail overall can be horribly demeaning, as coming across rude and inconsiderate customers happens quite often. But working with individuals who have been hired because of their positive energy and happy attitudes gives all of us the opportunity to commiserate over poor customer experiences and make the days pass more enjoyably.
My boss works his tail off and boosts our self confidence and esteem. He gives out positive incentives for hitting our KPI's, as opposed to threatening us with write ups when we don't. Co workers are amazing and happy, and we all rely on each other to make the others smile when we're having rough days.
I truly enjoy working with people. I wish that the majority of people we work for weren't so rude or condescending, but that makes me appreciate the awesome customers that much more.
Road Runner does a great job of hiring great people. And even though our expectations and job descriptions constantly change, it keeps us on our toes.
Compensation, as long as we hit our KPI's, is fantastic. Bonuses are not always easy to come by, but pay out well.
We get lots of free shoes and gear andmore... that stuff helps us sell more stuff.less
Free shoes, great pay
Constantly changing expectations, massive amounts of scripting
Great mid-level staff, ineffectual upper management & leadership, benefits & bonus are a joke
corporate employee (Former Employee) – San Diego, CA – February 6, 2015
RRS is a fun place to work as it is a small enough company that you can actually watch progress or change take place and be effective. Conversely though, they notoriously underpay all corporate-level staff (except for the executives who make more than triple of the income of those they oversee). In addition, they do NOT offer annual raises or promotions--except for executives. Oftentimes when an essential staff member quits (which is OFTEN), they just outsource the work to freelancers (ineffective) and bog down the remaining staff with the person who quit's work. That being said, because of the lack of hands-on upper-level management, one can learn A LOT a RRS because you'll have to! You will receive a lot of training to do your job, too, which is nice. OK, the bonuses are a LIE. In the more than 2 years that I was employed there, I only got one. And it was VERY SMALL. I was cheated out of a big bonus because I was on maternity leave which was ridiculous but I was so dang tired from working full-time with a newborn that I didn't bother being a squeaky wheel about the matter, instead I just quit and found a new job that paid me fairly with annual raises and merit-based promotions. Great company for under 25-year-olds to get their feet wet and learn something. Not a good place for more seasoned professionals to grow, or advance their career, or earn a fair salary.
half-day fridays, good corporate discount
no raises, no promotions, high turnover, hardline republican owner, awful benefits
Don't waste your time at this DISASTER of a warehouse
Lead Slave (Former Employee) – Worthington, OH – January 20, 2015
If I could put 0 stars on the management section of this review I would. That had to be the worst part of the whole place. I worked at this mess of a company for over 3 years - I was constantly talked down to by certain management. They get new management every year that comes in pretending they know more than the rest of the people who have been there for years. The pay is awful even after they claimed to do extensive studies to make their pay competitive. It is in no way competitive with any other companies like or unlike it.
The only enjoyable thing about being at work was that all my peers felt the same way about the company as I did.
If the owner of the company and the corporate office would just come in and see how the place is actually ran without giving any notice to management that would be great. It would give them no time to hound all of the workers to put on a happy face and pretend everything is fine.
They claim they have "fun" but there was hardly any fun EVER.
The best thing I ever did was to leave this place.
Team Member (Former Employee) – Worthington, OH – June 29, 2015
They expect you to be committed to the job to the point you will show up whenever they want. You NEVER get a raise.They told us raises were coming for a year but I never saw it.In fact due to changes in bonus pay my paychecks were smaller than the week I started . Typical day involves running around isles looking for the products (typically shoes) then checking and packing the orders till the work is done.The biggest problem I had with the company is they need to add equipment to make the job run as smoothly as it could. You typically carry around papers to tell you what to pick instead of a hand scanner like any other company you see today. Because of their lack of tech people make a LOT of errors and you spend a ridiculous amount of time fixing errors.There are a couple of people in that company working to make thing better but I think the ownership & top managers will drive them off before they succeed in getting the resources to make things better. sad.
lots of 'feel Great" lunches in place of a paycheck
Relatively laid back contact center, however it did seem to become much more strict once I left. Employees are some of the best you could ever meet.
Fit Expert (Call Center) (Former Employee) – San Diego, CA – February 12, 2015
The job itself is pretty monotonous, since there is a protocol that must be followed in order to make your bonus, but the people alongside you are great and fun to be around. Free shoes is one perk of the job and is a random occurrence when vendors decide to be thankful. Best part of the training is the extensive knowledge you will receive relating to shoes and running mechanics (probably more that you would ever want to know). If you are a runner yourself, the discounts would make for a smart move monetarily. The CEO himself is a great guy, and is present most days and as an infectious energy that highlights the best part of the companies culture. Management is another story, and just be careful who you google.
free shoes, discounts, paid running entry fee's (2 per year), and sales contest
work most holidays, everyone is required to work at least one weekend day, overtime is not voluntary most of the time (mandatory)
Team Member (Former Employee) – Worthington, Ohio – January 13, 2015
If you like being worked to death, then this is the place for you. They expect you to pick up the slack for their lack of employees. They yelled at us to work "faster" because "we aren't hiring anyone new for 6 months".
The management is horrible. If you liked being cursed at on a regular basis, on top of being bullied and blacked mailed into working 7 days a week, then this is the job for you.
If you like being s. harassed and have no one care, then this is the job for you.
I quit this job but was so mentally broken by this place, I spent 5 1/2 weeks in a hospital program curing severe depression brought on by the 10 months I worked there. It was bad. Bad.
I would never, ever suggest working for Road Runner Sports. Never. Don't do it. Not worth it.
The saddest part? I liked working for them at first. Now I wont even shop there.
it keeps you in shape since the work is strenuous
the leads and shift supervisors are unorganized and are bullies, the place is full of idiots. no common sense in the whole warehouse.
Shipping/Receiving Team Member (Current Employee) – San Diego, CA – February 19, 2015
I learned a lot working for this company! We considered our co workers internal family members and our customers external family members. I learned how to use Oracle, Talnet, Celerant, Epicor, Excel, Word, Outlook and how to drive a stand up forklift. Co workers were a great bunch and most of them have 5+ years! Managers never seemed to stay very long though. Hardest part of the job was working with no raises. That was a major company flaw, a lot of promises of raises and never kept to their promises. But as I said before the people there were the best! I would still consider them my family!
all the knowledge they gave me
managers didn't stay long and the last manager that was there didn't like anything i did.
Retail Fit Expert (Current Employee) – Falls Church, VA – June 4, 2013
This job will pay well but they have always changing standards and the CEO promotes an atmosphere that feels like a cult. Standards for sales goals and how the the stores are run are changed on a whim with little rhyme or reason. You are essentially required to constantly pester customers and get personal information from everyone, even if they're only spending 2 bucks.
Outside of strict requirements the atmosphere is generally laid back and I got along with my co-workers and management. You can make good money if you can deal with working on weekends and standing for long hours.
Retail Shift Leader (Current Employee) – Chicago, IL – January 13, 2016
Managers and upper-management played favorites and did not even hide it. They higher-ups would treat those they liked very well while they treated the rest with complete disrespect. Those who were favored were trained at a quicker pace as well, which is a complete disadvantage to everyone else. Overall, the work environment amongst the staff is horrible and seems to be a company wide issue. The bonus goals are almost impossible to reach unless you really break the company rules.
Commission, worked well with personal life schedule, race reimbursement, commission
Terrible healthcare options, poor work environment
A typical day is being organized, picking and packages for orders as needed. I learned how to use certain computer programs, supervise a shift, and pick and pack packages. Management try to make the work place to were it is relaxed and fun. Co-workers are fun to work with. The hardest part of the job is walking all day. We walk about 10 to 12 miles in the warehouse a day. The most enjoyable part of the day is the people you get to work with. They make it fun to be there.
Shoe Fit Expert, Gait Analysis Expert (Current Employee) – Chicago, IL – August 9, 2015
I guide our customers through an in depth one-on-one gait analyses to determine the best fitting pair of running shoes. I create custom insoles pertaining to the customer’s biomechanics. I answer questions and sell product regarding training, hydration, nutrition, and injury prevention. Often times customers come to me with an injury, I analyze their gait and training habits in hopes of determining what is causing the problem and figure out a way to fix it.
Employee Relations Manager (Former Employee) – San Diego, CA – January 29, 2015
RRS has a GREAT collection of people and is a really fun place to be a part of day to day but manages to get in the way of its own success. Keep it simple, wow your customers and don;t react so fast to a bad week. RRS will never pay people close to what they're worth on the open market and will claim that culture is worth more than money. Unfortunately, culture doesn't pay the bills.
fit expert (Current Employee) – san diego, CA – September 21, 2015
The company is great to work for, for the free shoes and the discount! Other than that it's like any typical sales job. A lot of up-selling and unnecessary products to push in order to make your weekly/monthly bonus. The scripting and role playing gets old fast. Also, don't expect any annual review or pay increase unless.
Sales - Fit Expert (Current Employee) – San Diego, CA – May 20, 2015
A typical work day includes meetings, phone calls, emails, hour lunch break. You're able to leave your work at the door at not carry stress home with you. Friendly work environment with fun/young people. The most enjoyable part of the job is your co-workers. Hardest part of the job is the work gets a bit redundant.
Laid back/casual work environment.
Not a lot of room to advance or change pay grades. Below average pay.
Fit Expert (Current Employee) – Paramus, NJ – January 31, 2015
a typical day is fiiting lots of people for shoes with other small store projects. Some of my co workers are ok some are not great to work with, and one of the hardest things is the job atmosphere appears to be fake and inconsistentcy is a major problem throughout the store.
A fun environment where can make my customers feel great.
Fit/Shoedog Expert (Current Employee) – San Carlos CA – August 5, 2013
Finding my customers perfect shoes, apparel and accessories. Build relationships as I learn customers needs and assist them with getting the right gear. Working with a team of talented individuals in a family environment.
Customer Service (Former Employee) – San Diego, CA – June 3, 2013
I did inbound customer service/sale, the management were very easy to work with, and to get along with, I've worked at awful call centers in the past and this by far was the best, everyone got along with everyone and the company treated the employees very well