Supervisor/Manager (Former Employee) – Carlsbad, CA – April 18, 2017
This company is slightly two faced; you'll start off amazed at their compensation rates and perks, but shortly realize that there is a very strong bully and tattle tail culture. It seems to be the only way people can find to move forward in this company is to knock those around them down. The worst part is that it is encouraged. There are unrealistic sales goals pushed through scripting and behavior modification. It's a very "big brother" type of environment. The company also plays fast and loose with California labor laws. I've witnessed employees that were denied their breaks and then ridiculed for asking for them. As far as sports retailers go, this one pays pretty well and has some sweet vendor relationships, so you'll very often receive free stuff and discounts. The benefits are super expensive, there is a weird grey area between full time and part time that they call "Regular part time", where you are hourly, receive very sparse benefits, but work 40+ hours a week. Just be careful and don't set your sights too high with this company. It's a very autocratic structure with some stale incompetent leaders in its highest ranks. They will suck the life out of you.
Grassroots Marketing Representative (part-time) (Current Employee) – Studio City, CA – April 7, 2017
As a grassroots rep, I had very little supervsion and the flexibility to create my own hours. I did not have much of a roadmap, and much of my job was trial and error. The staff at the store were wonderful to work with. I did not receive a lot of support from HQ.
Discounts on products, flexibility of scheduling, work from home
Fit Expert (Current Employee) – California – March 9, 2017
Ive been with the company for over 8years and have seen many changes. It's a very corporate atmosphere and HEAVY sales driven, managers are always on employees about using sales techniques. Recently they changed the bonus structure which resulted in drastically cutting employees pay, but making them sell/work just as hard. Great place if you're working part time, if you're just starting in sales, and has decent pay. Hours are typically based on availability, performance and merit. Employees i've worked with have always been really cool.
free shoes/ gear from vendors, free shoe for your anniversary. great for entry to sales, reimbursement for races, coworkers
healthcare, high sales goals with low bonus, understaffed, always cutting hours, no room for advancement
Store Manager (Former Employee) – Canton, MI – February 7, 2017
Road Runner Sports is a specialty running store that aids in getting customers into the shoe that fits there foot as opposed to getting the foot to match the shoe. It is a great place to work however the owners and District Manager don't have much of a clue on how to run a buisness.
Drop Ship Merchandise Coordinator (Former Employee) – San Diego, CA – December 1, 2016
Management needs work. If you don't schmooze with the right people you will never get ahead. If you are an introvert this is a problem. This company expects every single employee to be an alpha dog which is unfair since everyone is different. Appreciate each employee for their individual talents instead of forcing them to be someone they are not.
Fit Expert - Sales Lead (Current Employee) – Paramus, NJ – August 31, 2016
Company has drastically changed and is no longer the company that was exceptional in all aspects. I am dissapointed with the direction it has taken and it is time to find a better company that appreciates its employees work ethic and talent. I was making double my salary in bonus and overnight they stopped the program, making my salary plummet.
They have a strong sales culture and an emphasis on meeting goals. They do not stand for not meeting sales goals. The customers are mostly upscale (they buy 3 socks for 30$). Those who are not leave immediately. Can get very busy and rocky for customers because they are entitled and want a personal shopping experience. RRS should hire more fit experts to deal with the needs of their customers to give more one-on-one attention. That's what they are paying for.
Cashier duties, online (Current Employee) – San Diego, CA – June 6, 2016
Working at Road Runner Sports was fun at first, we had good management and co-workers are amazing. Until recently we started to have poor management. And it just makes the entire environment not a fun place to be anymore.
Store Manager (Former Employee) – Berkeley, CA – May 31, 2016
A typical day at work included: scheduling (store staffing and special events), working with customers on the sales floor, marketing, vendor relations, training and development, shift meetings, conference calls, stocking and organizing incoming inventory, merchandising the sales floor, inventory movements, financial analysis and reporting,etc.
I learned a multitude of great things however this was primarily due to working with a stellar in store team and taking ownership of my own development. My overall management and leadership skills improved from various experiences however there was very little taught to me by my supervisors which was very disappointing.
The most difficult part of the job was being "supervised" by a person who was inexperienced in their role.
The most enjoyable part was the quality of people at store level.
Free Shoes, training and development approach was fresh and creative
Salary and benefits far below competitors, a constant overload of new initiatives, very little if any opportunity for advancement from store manager level
Sales Associate (Former Employee) – California – May 16, 2016
Diverse work environment both employees and customers. Fast paced stressful environment so you must know how to work well under pressure. This company is sales driven and raising quotas on a consistent basis so you have to know how to be willing to face these challenges and overcome such obstacles. Coworkers are very helpful and welcoming to new comers; positive relationships among co workers. You have to have tough skin for this job because its nowhere near easy but it has helped to build and strengthen skills such as delivering exceptional customer service, resolving customer problems, working in a dynamic work environment, working under pressure and building leadership skills.
Fit Epert (Former Employee) – Atlanta, GA – May 10, 2016
Each store brings a different feel and structure! All of the events are awesome, the running community really makes you feel at home even if you are not a runner! The company is still growing so there are constant changes and the upper management does not get the feedback of their employees to aid in this changes. This causes a lot of stress and disorganization. While the atmosphere is fun, the stress of being over worked and the expectations are set ridiculously high. The position applied for was not marketed as a sales position, so the decent began early. The pressure of the sales does not make this position desirable. Being in a service field means you truly want to help people, but when your meal tickets on the line you are willing to push anything on the customer, which in turn kills your morale.
The pay is above minimum wage which keeps this position standing out, for the customer service industry. The team is awesome, they really keep each other afloat and wanting to be there.
Fit Expert (Retail Sales) (Current Employee) – Falls Church, VA – April 17, 2016
Corporate was awful and it trickled down to the managers and employees. Great products to sell, the pay was decent, and there were good fellow employees and good customers just awful upper management and management.
Having to meet ever more demanding goals just to make your money.
Fit Expert (Current Employee) – Seattle, WA – March 24, 2016
Everyone at Road Runner is amazing customer service was our goal people come in full of passion looking for the best advice and products and we delivered the greatness on a daily basis. I learned team work and day to day retail store operations.