Pros: Got to work in a bunch of different environments
Cons: Not a permanent position
• Help desk support
• Installed network and local software
• Virus removal
• Reimage machines
• Troubleshoot software such as Oracle and Citrix
• Walked clients’ though trouble-shooting methods to resolve computer issues.
• Configure Androids, Blackberries and IPhones with their company email, software and hardware failure.
• Diagnose and correct malfunctions of computer equipment, software, and programs.
• Installed and configured VPN for clients
• Setup and configure new computers for users receiving a new computer
• Resetting passwords, managing groups, unlocking accounts, in AD.