Assistant Branch Sales Manager (Former Employee) – East Windsor, CT – November 9, 2015
A Bank dedicated to both customer and employee. Rockville Bank was the ideal community bank as it fit the perfect description as such.
Branch life was interesting as customer(s)/Employee(s) provided to be interesting characters. It was a great learning environment as both back office and retail worked together to better improve employees through hands on training.
Much changed after merger as new ideals appeared.
Great Benefits, Great People to Work With, Strong Community Presence, Great Experience Provider
Long Hours at Times (could go over 40+), Limited Branch Staffing
The typical day at work is one of operating a traditional branch office with an emphasis on sales to accomplish goal attainment set for the year in Deposit Growth, Number of non-interest bearing accounts, Home Equity and Mortgage Growth, Financial Planning Growth, and Commercial Business Development goal. I am a registered MLO who is responsible for originating both Home Equity and Mortgage loans. I enjoy working with my team, customers, and potential prospects.
I worked there just shy of 1 1/2 years. I started out in the Pitkin Road branch & transferred to the Lafayette Square branch after 6 months.
The transfer was a BIG mistake. The boss I had would pick, pick, pick every day, ALL day, until you were second guessing yourself so much & were terrified whenever she'd look your way because no matter how well you did your job, she'd find SOMETHING wrong with you, your station, or the way you did your cash drawer. She made one of my coworkers repeat a transaction she'd already done correctly the first time because she said it was "wrong." (She made my coworker repeat the same process 5 times before she was satisfied--& there was no difference between the original transaction & the last!)
There seriously was no pleasing her. There were multiple complaints about her to HR over the course of FIVE YEARS, yet HR never did a thing to get her out of there. Because of her numerous employees quit, including me.
She didn't care about her minions. In her eyes, she was perfect, & we needed "work"--but there was never any satisfaction from her.
However, my coworkers & assistant branch manager were all awesome. I stayed as long as I did because I loved working with them so much.
The bank required that you volunteer for 2 community events per year, as well as participate in ongoing volunteer projects on your own time. (They made you account for this, too.) If you didn't meet these goals, you got written up. You also had to attend all extracurricular bank activities, which were usually in the evenings, several hours after workmore... ended. You get paid overtime for it though.
Lunches were an hour long on the longest work day. Mondays & Fridays were 45 minutes, & the remaining days were 30 minutes. You could bring in hard candy to suck on & keep a bottle of water on your station as long as they were all hidden from the customer's view.
You were required to push at least one of the bank's products on your customers every single time, even if they already had them all.
Health insurance was decent. My 401(k) is in the stock market & I can play with it or leave it as is (which is all in ultra-conservative stocks). The choice is left up to you.
Your hours are steady, whether you're part- or full-time. When they say they're going to give you 20 hours/week (part-time), you're guaranteed 20 hours/week--usually at the end of the week (Wednesday to Friday with the occasional Saturday). Full-timers get roughly 1 full weekend (Saturday & Sunday) off per month--they rotate among the full-time tellers. Saturdays qualifies as overtime.less
Hours are steady, health insurance is great
Required to attend bank events outside of work, poor management
Customer Service Sales Associate (Former Employee) – Manchester, CT – August 17, 2012
Busy branch, I dealt with customers on a daily basis from clock- in to clock-out. Every branch is different, but the busier the branch the quicker your day goes by. Great coworkers, supervising needs to be improved. Lunch break was typical 30 minutes.
great customers, pay is extremely great, always busy