The day starts with evaluation of calendar and tasks set, coordinate the days work plan. Concurrently receive new cases, make calls to post discharge members to evaluate for needs. Coordinate care with home health, physicians and member to meet needs.
Attend meetings as required including webinar presentations. Meet with peers to examine current work flows and identify problems, develop a plan to address and set follow-up meeting.
Maintain a case load of 200+ members in 3 counties. I have learned computer system developed for the company. I have increased my level of multi-tasking.
The hardest part of the job is the pressure to manage a large populations. The best part of my job is working with members to solve complex situations.
My co-workers are supportive and open to new ideas.
The management is rigid, non-supportive with selective implementation of discipline.
Emphasis on employee health
Training minimal especially with new programs, work flows