Rogers Group, Inc. Employer Reviews

My duties consist of monitoring the quality of our finish products through material sampling and testing at quarry sites. There is some physical work to it such as lifting sample buckets and aiding quarry miners when called upon, but the company does emphasizes safety and task training to help make the work not as harsh. The job usually has a change – more... of scenery by going to different quarries every other day so it does not feel like your stuck in the same place all the time. At each quarry, the set ups are different as well as the people so when presenting concepts to them you have to watch your approach, but still emphasizing the goal is to get and have a qualtiy product. With that said that can be the hardest part of the job having the struggles of getting a product to meet specifications. The constant sampling over and over a product and having to deliver the bad news to the quarry personnel that we have to change a setting on the plant. My co-workers who are technicians like me as well as my boss are fabulous, but most of the time I work with quarry personnel and it can be easy most days, but hard some days depending on the location. – less

I would like to back to engineering to continue my education and upgrade my engineers class to 1

We would start by make boxes to load cans and when it came down the line I would load the boxes 8 deep. Then I would stack a pallet 5 wide and 4 high also had to be wrapped. Then loaded onto a waiting truck.

I enjoy my co workers
flexible hours
family based
learning tool
great software for working conditions

A typical day at work for me is to make sure I process all original documents for hearings and court appearances for attorneys.

One of the best places I could have ever worked at. My supervisors were great. Benefits are good.

Its a great place to work with some of the best people in the world. You will have awesome benefits, that can make your summer awesome.

Good place to work at especially whe nit comes to customer service

Company has merged now. They fired most of the staff I knew then. However, I enjoyed the assignment, the lawyers and the overtime. I just felt that my work ethics and sustainablitiy surpassed a few of the fulltime employees and it was so obvious. We could have gotten more done and maximized on time spent if the team was consistent overall.

I am working at Teleperformance Communication (Rogers' Third party Company) as a customer service representative where I utilize my extensive administrative skills, computer knowledge, strong interpersonal skills and organizational experience
work for Teleperformance was an amazing experience i learnt more about myself and Rogers customer. i developed – more... my interpsonals skills. know i understand customer needs and i can handle different kind of customer " happy or upset". i can sell anything right now. i m completely confident . – less

Very busy firm; secretaries worked for 1 partner and 1 associate but the managing partners wanted the secretaries to work for 3 attorneys; overtime if you wanted it

I currently work at a call center for Rogers and can say that the benefits are great. That is about everything I like about the job. The pay is horrible, $1.50 less than my last job as a cashier. Hours are currently 10 hours a day (only 9 paid), 5 days a week. Does not leave much time for family. For the most part the customers are horrible. I spend – more... my days getting cursed and yelled at because of the problems people have with service provided by Rogers. – less

Being it is Bell's Lets talk day, I decided to talk about my experience with mental health at Rogers. I had a breakdown with depression and had my Doctor filling out all the forms for me to have time off. They have a 3rd party that becomes involved when you have more than a few days off. They felt that as soon as you got your pills from the Dr. you – more... were ready to come back full time. They constantly harassed me to come back, making my situation worse and eventually forcing me out. – less

The company is very demanding when it comes to attendance if your full time and if you are absent 22.5 hrs or more during a quarter you get put on a step for your not so good attendance. If you reach step 4 your fired btw. The company also tries to find patterned absenteeism. The procedure for calling in sick frequently changes someones I would have – more... to call 4 different phone numbers to call in sick and these days they force you to meet with an attendance manager when you come back from every absence even if your away for one day.

I found some of the managers to be nice and positive while others where very micromanaging and unhelpful. You would ask different managers the same question and you'll get very different answers.
I find the company tends to believe in using a lot of negative enforcement.

The hardest part of the job is not only dealing with demand and unreasonable people on the phone but so having to meet so many targets.

Its very hard to get a promotion they only promote people that are the top performers.

The most enjoyable part of the job is making the customers happy and being able to help them. – less

I was with Rogers for over 10 years, in various customer facing and back office roles, but my experience with Pickering was the worst. It was extremely unprofessional, to an extent that employees were encouraged to be unfriendly to each other and customers.It seemed the vision for that site was very convoluted.Rife with minions drinking the foul elixir – more... of corporate politics, only to make sure they take themselves down with others. I would assume the corporate would be a better place to work (i.e. Downtown), otherwise the call center(s) are filled with pocket of black-holes ( pun intended). – less

The pay is great, however as an employee you have to withstand verbal abuse and other unpleasant scenarios. While the pay does justify the job, it can wear you down pretty quickly.

It was fun and challenging due to high volume of calls with diverse issue wich had to be resolved in a timely matter , i learned to be patient, the hardest part of the job was to deal with mad customers but with experience it became easier.

I would go to work and always wonder what the day willbring today

It used to be very busy day . The customers calling to know about the new products when there is something new in the marker , that's really interesting and you come to know of the new trends in the market . Learning the new plans to improve the business of the company . It is amazing to work where all the co-workers are cooperative and working as a – more... team makes it success .There was not really anything hard when you get to know about your work except in the first a few days .The most enjoyable part of the job is customer satisfaction . – less

good work environment!
good co-worker.
this job easy pretty easy.
when i can satisfy any customer.