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23 reviews

Rollins United States Employee Reviews

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former sales rep, Des Plaines,IL
commercial accounts manager (Former Employee), Des Plaines, IlFebruary 12, 2015
Pros: everything
Cons: there are none
Outstanding organazation to work for, great communication btw the managers, sales reps, technicians and customers. Not like any other pest control company, the tech's actually know what they are doing from the inspection report. The pay is fair, the expectations are very reachable, the monthly quota is reachable, commission structure is good. The quality of service and training is way above any other pest control company out there. Orkin, actually cares about their employees and customers. It is an outstanding company!
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Terrible place, management is a joke, and they discriminate.
technician (Current Employee), houstonFebruary 10, 2015
Pros: weekends off.
Cons: no raises no advancement
This job is a complete joke. There is no room for advancement. They treat employees the loyal ones terribly. Do not give raises. And the pest control
Doesn't even work. I wouldn't be surprised if this
Company has to shut down in Texas.
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Great Training
Inbound Sales Representative (Current Employee), Atlanta, GAFebruary 5, 2015
I worked seasonal but received the best sales training in my career. Due to my seasonal status didn't have any flexibility with schedule. Worked every single weekend for the entire summer. Great commissions.
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ridiculas company-boss's and cheat customers- fake service's !!
tachinician/ sales (Former Employee), burlington VermontJanuary 5, 2015
Pros: none !
Cons: everything -including the rediculas uniforms
this company is the worst, they have you work day and night with very little pay, the Burlington Vermont managers are completely worthless !! they talk down to you and treat you like a slave EVERY DAY ! they never give credit to the REAL people who do the work ! mike and mike in Burlington Vermont ALWAYS take credit for things they NEVER DID !!! the company allows them to run the branch with NO RESPECT TO THE EMPLOYEES !! they steal sales leads and take them from people and give them to there favorite pet of the week...I don't think there is one tech that likes it there and hates the management and ALL are talking and looking for new jobs !!

techs often say they say in a customers basement or attic for a certain period of time to waste time so it appears they did something, when they really wasn't a need for the service to begin with !!!

GOOD LUCK IF YOU APPLY TO THIS ONE !!!!!!!!!!!!!!!!
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Upper Management Was Horrible!!
national call center rep (Former Employee), waukegan, ilJanuary 2, 2015
Pros: good pay, great co workers
Cons: constant changes
I worked in the Midwest call center for 10 years. I made decent money and co workers were like family. Upper management at Orkin do not care about the "little people" one bit. We worked in a mice (yes, mice at Orkin! Smh) infested 100 year old building in a bad neighborhood. Upper management didn't like the regional manager who ran our call center so to get rid of him, they "closed" the inbound call center and kept a few employees to make outbound calls.. Got rid of the manager and most of the experienced sales people that had all been there for years.! Now one year later, the call center is moving to a new building in a business district and planning to hire a whole new team of sales agents. Think twice before working for a company who fires their hard working, experienced employees just to get rid of the manager!
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Great Employer, But No Where To Go
Customer Service Agent (Current Employee), Conyers, GADecember 15, 2014
Pros: great atmosphere, weekends off schedule changes quartly
Cons: benefits are to high, breaks are too far apart
A typical day at work would consist of answering calls from customers throughout the united states and either directing them to other divisions of Rollins ( i.e scheduling, sales ,billing etc) or scheduling termite or bedbug inspections. Though I certainly enjoy the team atmosphere of my fellow co workers and management, the opportunity for advancement is rather slim due to most of the positions that are offered are out of the range of where I would prefer to work and counting up the cost of living as well as the expense of travel, maybe too much to handle

That most challenging task would be the routine of the calls all day. Different people basically asking the same questions that you can pretty much sum up in a few minutes. It can become draining and tiresome from time to time, yet I understand that each person ( though they may have the same situation as the previous caller) deserves my undivided attention and care for detail so that we can help provide relief
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GREAT EXPERIENCE AND ATTAINMENT OF BUSINESS QUALITIES
Inbound Sales Representative (Current Employee), Covington, GAOctober 23, 2014
CONSTANTLY ON THE RISE TO UNDERSTAND THE CONNECTION TO THE CUSTOMER SUCH AS BUILDING RAPPORT AND CONNECTING ON SOME TYPE OF LEVEL TO GAIN THAT TRUST AND SALE.
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Good
Office Clerk (Current Employee), Atlanta, GAOctober 7, 2014
Very bury days plenty of walking and great people to work around
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This company has no values for the customer or for their employees
service technicians (Current Employee), Grand prairie texasAugust 6, 2014
Pros: great coworkers, free lunch
Cons: lying to customers to make sales, dishonest management, unrealistic sales number long hours
They want you to lie and cheat the customer. When I got interview they ask me to tell them a time you lie to a customer. The job easy and fun but the pressures to meet their sales numbers are unrealistic. This company need to focus on taking care of their customers that they have now instead of alway trying to lie to them to make money. I felt really bad for lying to customers just to make a sale. But their always threatening you if you don't sell anything. You will be replaced by someone that can. This job ok it would be better if you didn't have to sell stuff all the time I thought I was a service technicians not a door to door salesman. This company has a very high turn over rate and the pay is very low for entry level tech unless you know how to sell. Service manger is a real tool. Young kid that has no clue what he's doing. Too busy kissing his way to the top
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Great company with the best pest control solutions.
Account Manager (Current Employee), Covington LouisianaAugust 5, 2014
I have received the most accurate, comprehensive, and efficient pest management training for the Hospitality, Food Services, Industrial, Retail and Institutional markets, as well as both sales training and specific training on Business Process and Strategic Technology, as well as access to database (CRM).

This position requires: Prospecting business decision makers to schedule initial meeting, by making cold calls; developing relationships within the business community to create trust, which will increase opportunities; conduct thorough inspections to identify and resolve pest related issues; make presentations to key decision- makers to explain the identified pest problems and recommend a solution; winning the business; The position covers all businesses in Washington, St. Tammany, and Tangipahoa parishes.
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no comment
Inbound Sales Representative (Current Employee), Covington, GAAugust 2, 2014
the job is very fast paced
you learn how to multitask exceedingly well
the hardest part is meeting the requirements for sales
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High Pressure, Huge 60+
National Account Representative (Former Employee), Chamblee GAApril 23, 2014
Busy always something to do. New management looking for people she could train her way. Co-workers were like a family. Hardest part of the job was once the issue was identified getting the correct department to correct the error. The people was the greatest part of the job. They made it a nice place to work.
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Pest Control
Recruiter (Contract) (Current Employee), Covington, GAApril 1, 2014
Sourcing, Screening, Selecting Customer Service Reps, as well as Inbound Sales Representatives. National Call Center, hire up to 45-50 employees per month during peak season
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they try to run your life
Sales Inspector (Former Employee), Winston-Salem, NCMarch 7, 2014
Pros: company vehicle but they make you pay for it.
Cons: micro managed, never off, stress, low pay, you are just a number, company has no integrity
This company does not care about amployees. They will try to run your life. I was a productive sales person who won company trips and wad always in the top 1% in sales. I still never made any real money. Management is terrible and gives no help. Run from this job as fast as you can!
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bean counters
Sales (Former Employee), MissouriMarch 6, 2014
Pros: good training, resources
Cons: gone if you do not hit numbers
Good training but unless you have certain big accounts in your area that you can even bid on or massive a bug infestations you will not make your numbers and they go thru it all again. Some techs are better than others. I had to do treatments myself as a salesman because we were understaffed. If company cancels money comes back out of your check. A lot of the bigger accounts you cannot bid on as they are National Accounts.
Uneven management and overworked techs.
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non productive and managers are non motivating
Consumer Sales Consultant (Current Employee), Katy, TXFebruary 11, 2014
Pros: free lunches from time to time
Cons: management has no direction
clock in
have a meeting
go out and make sales
have lunch
keep driving to make sales
check back in to the office
then clock out
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Manual labor
Timshare cleaning (Former Employee), Williamsburg, VAAugust 14, 2013
Pros: discount on room fares for employee
Cons: pt work, no benefits
Inspecting, and Cleaning private villas for vacation timeshares
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good company that got in over its head
Superintendent (Former Employee), Mount Airy, MDAugust 5, 2013
Pros: great office support
Cons: bad decions
Rollins/PCI is a good company that got in over its head in 2008.
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Very Low Pay!
B2B sales executive (Former Employee), Jacksonville FloridaMarch 11, 2013
Pros: training, make own schedule
Cons: pay, make you use your own car for little or nothing allowance
Low base salary to low for the amount of work required. The auto allowance is a joke! Also, didn't like getting paid on the 15th and last day of the month. It was a grind and it was hard to make it on thst base salary. Good for a person entering sales.
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Very low pay/base for sales inspectors
Sales Inspector (Former Employee), IndianaMarch 5, 2013
Pros: car
Cons: everything
No family/work balance for their employees. Seasonal job when it comes to the amount of money you can make. April thru August are the only times you will be able to make money. Extreme Miro- management!! Extremely high turnover for the sales inspectors position because of the long hours and low pay. If a sales inspector or a tech were to get an offer for another job they would quit in a heartbeat!!!!!! If you have bills, this is not the job for you! When you interview, ask about the HIGH turnover in the sales inspectors position.