Get rid of the higher ups managers hat don’t mange
Answered - Carpet Installer (Former Employee) - Portland, OR
They should know the job. They have managers who do not know to use a saw, or cut a carpet.
Hold managers and installers accountable and offer a lot more support to the front line team and installers. Do away with the remote positions and make it an office-only job specific only to that office.
Answered - RCS (Former Employee) - Boise, ID
Make it fair for all installers to make their bonus and get an equitable pay for their skill level. Also let the installer be involved in any complaint from customers so they are not hit with chargebacks out of the blue.