Volunteer Coordinator - Long Beach Ronald McDonald House
Ronald McDonald House Charities of Southern California - Long Beach, CA

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Summary: The Volunteer Coordinator is responsible for overall volunteer outreach and engagement between the greater Long Beach community the Long Beach Ronald McDonald House. The role will include engaging the members of the community in the mission and purpose of the LBRMH through leadership and oversight of the volunteer program. The position is responsible for the leadership and integration of volunteers into the Long Beach Ronald McDonald House and its special events. Working closely with the relevant standing committees of the LBRMH Board of Trustees, and the staff, the Volunteer Coordinator facilitates the recruitment, training, scheduling, retention and recognition of volunteers for House Operations and Development and is the first personal point of contact for people who wish to volunteer for the organization. The Volunteer Coordinator is responsible for achieving what is absolutely critical for the long term sustainability of the Ronald McDonald House -- involving volunteers in every part of our mission.

Essential Duties and Responsibilities

Volunteer Recruitment and Support

  • Develop volunteer recruitment and retention plan to maintain as many as 200 volunteers per year and implement the plan
  • Assign volunteer duties and conduct on-site supervision and evaluation of the volunteers
  • Develop volunteer training materials and sessions to insure that new volunteers are welcomed appropriately and are provided with all relevant information to support retention
  • Provide orientation and ongoing training and skill development for volunteers to address program needs as they arise
  • Plan and execute annual volunteer recognition event, in addition to less elaborate ongoing recognition (ie Patch program, etc.)

Volunteer Scheduling

  • Coordinate volunteer recruitment in the community at large by maintaining a list of tasks across different LBRMH work areas and departments, identifying critical times and needs
  • Coordinate volunteer recruitment and scheduling for a full complement of volunteers for all shifts as necessary
  • Coordinate and schedule Meal Program; including sharing full and complete information and appreciation

Record Keeping

  • Coordinate volunteer scheduling by maintaining and updating the master list of shifts and complete list of volunteers with contact information
  • Revise and maintain all volunteer forms and training materials
  • Collect and document best practices for volunteer management, partially based on communicating with other non-profits and by research on the topic

Communication

  • Respond timely to telephone inquiries
  • Organize recruitment through print and online resources to educate prospective volunteers about different areas of volunteering
  • Represent the LBRMH at events where we might find volunteers from specific backgrounds

Special Projects

  • Coordinate and grow Pop –Tab Program, recognition, and outreach. Develop and regularly update collateral materials and outreach materials for Pop Tab program
  • Collaborate with RMHCSC Volunteer staff on initiatives that benefit the Chapter
  • Attend community-sponsored events benefiting the LBRMH and RMHCSC
  • Participate in speaking engagements and outreach as needed

Other duties as assigned

Education and Work Experience
Bachelor’s degree with 3-5 years of volunteer management experience preferred, or any appropriate combination of education and experience.


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