Cash Office Associate/Customer Service (Former Employee) – Ashburn, VA – January 23, 2013
I would come in and count the drawers from the previous night. Order money for the week. Count the safe and do deposits. I also did product replenishment and inventory loss prevention. Recovery was done at the end of every night and the store cleaned before anyone could leave. The management was not organized and many times we were short handed due to people calling in and no one coming in to replace them. Co-workers didnt like the job but we loved each other. The most enjoyable was the customer service counter. I got to work with the best we had there and help implement new Operation procedures.
Customer Service Associate (Current Employee) – Saint Petersburg, FL – October 25, 2016
ross is a very good company to work for if need a well paying but part time job. only downside is there is little room for advancement as the company does not tend to fire terrible workers unless they do something really bad (you are given many chances) sometimes its hard work during Christmas time it tends to be busy but most of the time it is not hard very flexible hours great if ur a college student.
From the moment I clock-in, there is plenty of work to be done. This isn't always a bad thing because I am there to play my role and do my part. Sometimes it is't fair because if certain employees would work up to their full potential it would prevent less work for others and everyone could share equal responsibility. Management could be a bit more strict in ensuring every employee plays their role and make sure everything they are assigned to do that day is done rapidly and effectively. The co-workers could push a bit more ; be less lazy and more willing to expand their horizons. In knowing that no matter what my part is always done rapidly and effectively it shows me how goal oriented and how much I am a willing participant. I enjoy work knowing that it taught me something knew and made me a harder worker.
Retail Associate and Cashier (Former Employee) – San Francisco, CA 94103 – October 23, 2016
Everyday is the same. Aggressive customers in customer service and in the Fitting rooms. Run racks/ go backs. I worked with several managers some are good and most are bad. I had really good managers who care about their employees, help, organize, recovery: doing overs and unders, getting stuff off the floor, manager the floor, made sure everyone is being treated equal, dealing with aggressive customers and maintain safety for the employees. The terrible managers would do completely the opposite by not helping on the sales floor even if we're short handed they acted like if they were on vacation by having irrelevant conversations with the mall security and other employees, lack of communication, favoring employees: not telling them what to do, have conversations, and not having them do anything, not coming when being called when there's aggressive customers, not caring about their employees and making them feel they're below them; in other words, unworthy. Most of the closing employees were a good team. Most of them helped others when they were done with their department. When closing, having me do several task all at once without having compassion or having the knowledge that I'm a human and just one person; unfortunately, there's no replicas of me. Helping customers, socializing, employee discounts, getting through another rough day, and of course getting paid for my service!
Cashier/Customer Service (Former Employee) – Tamuning, GU – October 21, 2016
typical day at work is crazy but what faced paced business isn't crazy. I learned a lot about different departments about sizing of clothing an how they should be hanged, learned about loss prevention an how we handled it. was always alert about the safety of our customers an fellow employees. Being a cashier was a tough job all on its own but most customers are very considerate an understand how hectic the store can be.
discounts, employee potlucks
short breaks, favoritism (Of course), an honestly some mangers or supervisors have bad work ethics an customer service.
Store Manager (Current Employee) – Redlands, CA – October 20, 2016
Ross is not for everyone but if you are dedicated and proud of the work you do you can make it successfully. My peers I worked with over the years have been the best part of my experience here. It is a diverse group of individuals.
Unloading 100 plus boxes from the merchandise truck and displaying the items on the sales floor was a major part of my everyday work. The management was easy-going and my co-workers were pretty friendly. The most enjoyable part of my job was getting off either before or around the noon. The hardest part was waking up at 4 in the morning to get to work on time. I learned that you can work fast and be efficient with minimal error.
Friendly management, but low morale with other associates
Area Supervisor (Current Employee) – Darien, IL – October 19, 2016
The short time that I have spent at Ross has been very interesting.Management has been more than friendly, they have great people for management. The non management associates on the other hand have low morale. They have no motivation to finish their jobs and are not the greatest with the customers. I've learned a lot about management in the short time that I have been here. The hardest part of the job would be getting the associates to be friendly to customers. It is hard to get them to feel motivated. The most enjoyable part for me is helping customers and knowing that I am providing great customer service to them.
Sales Floor / stock (Current Employee) – Las Vegas, NV – October 19, 2016
not much hours it very rare for u to ever grow in the company. Always expecting everything to get done they send you to do three or five other things.Never care about u its about ross not the employees. I am a hard worker work for 3 yrs no raise or promotion. For example someone that only had a 1 or 2 month with no experience became manager well I was stuck still training
Great working experience, i learned a lot about Ross stores core customer satisfaction, the co workers were amazing great people, and the hardest part of the day was waking up at 3 in the morning for work, most enjoyable was finishing all my work on time and earning top productive marks.
Data entry for merchandise (Former Employee) – Fort Mill, SC – October 18, 2016
the supervisor is not doing a good job. when someone cheat during work just to get blue chip supervisor doesn't do anything about he just sit there watching. and others employee didn't have much work because there is a few cheater around.