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Rotech Healthcare Inc.
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80 reviews

Rotech Healthcare Inc. Employer Reviews

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  • Job Work/Life Balance
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Backstabbing management
Former CSRll (Former Employee), R.I.November 10, 2014
Pros: pto and talking to clients
Cons: backstabbing and office politics
Management is lacking being clueless about how to deal with day to day issues.. just a start. CSR's turn into managers who don't like their jobs to begin with. Not being trained completely doesn't help your productivity. Employees and management all have bad attitudes. Backstabbing is a daily issue. Hr dept. is clueless concerning employee relations – more... and won't stand by some of their hard working employees.When location is short staffed they expect you to learn your job quickly and God forbid you make any mistakes. Way too many rules to adhere by & reading their rule book (if you have time) will give you a headache!!!! Computer system is ridiculous in day to day outages making your day a lot more stressful!! Health benefits were nice to have but pricey. Was glad to have to the expeirence but when management changed it wasn't for the better. – less
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Comfortable work environment
Patient Account Representative (Former Employee), Charlotte, NCOctober 16, 2014
Pros: breaks, healthcare, benefits, hours
Cons: management
A typical day at work is to clock in at 8 in the morning and first thing everybody has to do is check their emails and contact their locations. We called patient insurance to verify benefits and eligibility, and also provider offices to verify fax or if patient still see's them as a provider. We are the ones who figures out why equipments havent been – more... paid for or if we need to pick up equipments for not meeting qualification needs. I learned a lot as an employee and what is and isnt professional, also i learned about contacting insurances which is something i have never done. Management wasnt too professional to me, everybody had an attitude and didnt seem to know too much when asked questions and didnt separate personal from profession, very unorganized. I dont think there was a hard part about my job except i can say is when i couldnt verify benefits and eligibility with certain insurances. The most enjoyable part about my job is i get to help the company with bringing in unpaid money, but most importantly putting the patient first and figuring out ways to help them without putting us in a situation. – less
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Great Job
Patient Service Technician (Former Employee), Trenton, FLOctober 10, 2014
Pros: rewarding career
Great job and awesome co-workers. I enjoyed working with the patients and making a difference in all their lives. I am very passionate about helping people in their time of need. It was a very rewarding career for me.
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Data entry
Posting Clerk (Former Employee), Lafayette, INSeptember 19, 2014
Pros: flexable hours
Cons: running out of work
While working with the company you always have new things coming in the door, but it was nice going in and knowing what you were going to do for the day. While I was there I had managed to become the top poster on entering in data. While doing this I have done it with accuracy. I enjoyed going into work and working with a friendly staff and having work – more... waiting on me knowing that I am helping customers. – less
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All focus on customer satisfaction and saving money
PST/CDL (Former Employee), Mount Vernon, ILSeptember 10, 2014
Pros: satisfaction with knowing i could make the patient's transition, into using medical equipment more pleasant.
Cons: old trucks that the fleet service would not support correctly, we were always driving rental trucks, that would not advertise our company, and of all the wasted time unloading our work trucks into the rentals and vice versa.
We would have a meeting every morning to discuss our prior days events and any issues that arose during the day. Then we would go over our routes for the day and load our trucks accordingly. Then fill out a route sheet and other paper work for Rotech and FDA compliance. I would then visit about 6-12 patients and take care of there medical equipment – more... needs and document the time, mileage and what happened during the visit.

I learned a lot about medical equipment, the do's and don'ts for Rotech and the FDA. and about the paperwork that went along with the job.

The management for Rotech was just like it should be, about quality work, while saving money, being safe while performing tasks and customer satisfaction.

We had a great group of workers that worked well together.

The hardest part of the job was going into dirty homes to service our equipment.

The best part of my job was making my patients feel as comfortable as they could with what they were going through, with a smile or an explanation of how to work with the equipment they are using. – less
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Professional environment and overall great company to work for
Patient Care Coordinator (Current Employee), Murray, KYAugust 12, 2014
Pros: long breaks
A typical day at work is sitting at my computer desk filing out SL405 forms. I learned how all insurance companies work when it comes to dealing with patients equipment. The managers were great although expect you to pick up on a lot of programs quick. If you don't get it the first time they will let you go.
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It was ok
Customer Service Representative (Former Employee), Elko, NVAugust 7, 2014
Pros: very busy
Cons: corp wasnt very good
Our customers and other people I worked with. The hours was nice
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To each it's own kind of enviroment
Project Specialist (Former Employee), Orlando, FLJuly 21, 2014
Pros: 1 hr lunch
Cons: training was paid but you had to travel an hour to go to the training
Assist Paralegal in filing claims
Answer phones
Type Dictations
•prepare files for litigation
Book appointments for clients according to attorney
Filing, Faxing, mailing, cover receptionist when needed
Call insurance companies for client policies
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No Recognition- Poor Structure - Lies
Sales (Former Employee), MidwestJuly 4, 2014
Pros: internal staff. pto accrues quick
Cons: overstretch of resources, very negative environment i could go on for days....
Management(Mid Level and Up) is unsure of which personality they are today....No true structure that you can count on.... No real clue of what each location deals with. Each market is entirely different, they expect carbon copies of all. Not very many people that have ever done sales in Sales Management roles....Cut expense budget to ridiculous levels – more... not allowing for new growth. Not a good company to work for. Prepare to feel like you give your best and NO ONE cares. – less
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Temp position with no advancement
Respiratory Therapist (Former Employee), Fresno, CAJuly 2, 2014
Pros: low stress environment
Cons: poor outcome of advancement
This location suffered from previous employees who did not properly build a load of Oxygen patients and the center was slow and eventually closed
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Family atmosphere within our billing center
Projects Specialist (Former Employee), Duluth, MNJune 25, 2014
Pros: lots of pto
Cons: low pay
fast paced work, family atmosphere within our billing center.
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great while it lasted
Truck Driver and Transfill Operator (Former Employee), New Tazewell, TNJune 23, 2014
Pros: clean
Cons: plant downsized
The workplace was great while it lasted. They had to downsize and cut back on employee payroll. So, I was one of highest paid and lost my job with the company downsizing.
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Fun and productive office.
Sales Representative (Former Employee), Fort Wayne, INJune 15, 2014
Company was slightly disorganized but a good place to work. I enjoyed both the in office work and out of office calls.
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Depends on you...
Patient Accounts Specialist (Current Employee), Roy, UTMay 19, 2014
Rotech is fairly new, so they're still in the process of working out all the kinks. You definitely have to be flexible when it comes to job description, so if you don't like change, Rotech is not the place for you. You have to be tolerant and patient with management not really knowing the job, but that's not entirely their fault. Again, Rotech is still – more... new, and they just came out of a reorganization bankruptcy, and since they don't want to go down that road again they are consistently changing their game plan trying to make it better. The pay is nowhere near competitive. The health benefits they offer aren't bad, but if you have a family or even one child, it's not affordable. I'm a single mom and I have the middle policy, which takes about a third of my pay. Now, they totally have it going on when it comes to their PTO!!! Hands down the best place I've worked at since I was in the Navy for the amount of PTO they offer. Also, I really enjoy the work I do, and as a whole, I like working there. I don't dread going to work and the days tend to fly by. My co-workers are pretty awesome. The management staff from the regional VP down to team supers are extremely people oriented, approachable and helpful. – less
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To much work load and little pay
multiply (Former Employee), Williamstown & Covington kyMay 16, 2014
Pros: positive leadership, exalence in patients needs.
Cons: on call 24/7
I worked with the company for several years. I loved my patients however I was always cut short due to high volume of work load... being on call all the time sucked. Had no family time no days off. Pay was not much but if ur heart is about caring for others then i would do it for free... I resinged after a illness my friends were always there for me... – more... Overall it was a great place to work... Wstn ky, cov ky – less
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good job
Patient Care Coordinator (Current Employee), Murray, KYMay 5, 2014
good job but not enough pay. Are not the best at picking management staff.
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Predictable schedule
Patient Service Representative (Current Employee), Murray, KYApril 25, 2014
Pros: paid time off and floating holidays
Predictability in work schedule, good team work and training. Pay could be better.
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Perfect for those who truly care about patient care
Location Manager (Current Employee), Westminster, COApril 23, 2014
Pros: ability to make a difference in a patient's life, working with a team that has your same values
Cons: terrible benefits, low cost of living increase, very limited merit increase, poor balance between work and life, limited resources, limited ability for management to provide support to the locations, no funding for upgrades or captial improvement
The best part of my job is knowing that every day I make a true different is several people's lives. I have the ability to make their life a little better and help them.
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I enjoyed all my employees.
Location Manager (Former Employee), Bridgewater, MAApril 22, 2014
Pros: meeting new referral sources, new people i'm so out going
Cons: long hours or weekend on salary can get tiring and being shirt staffed
Morning meeting so all employee on same page and important message of the day.. learned more about myself with self control. I managed 13 employee with all different personalty's can become challenging. Hardest part keeping all 13 at one time moral positive. if one has a bad day it can change the whole office.. you deal with that 1 person at that time.. – more... My enjoyable all about patient and Customer service ..That very important to me. I can work under pressure, I'm big in team work..

. – less
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Fast paced, busy and yet fun place to work.
QA Specialist (Current Employee), Roy, UTMarch 26, 2014
Rotech aka Valley Home Medical. I am a QA Specialist where we process documents to bill insurance companies or the patients. I am a certified Medical Biller and Coder.

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About Rotech Healthcare Inc.

So what if it's the 21st century? Rotech Healthcare still makes house calls. The company leases and sells respiratory-assistance – Read more