You would not look to this company as a template for starting up your own.
Pros: paycheck is modest.
Cons: heavyhanded, unhelpful leadership, arbitrary marketing alienates customers and forces those on phones to justify it.
Tethered to a phone, everything feels monitored, even when in the cafeteria. While there are some true believers, I could not in good conscience recommend this except to those in desperate need of a job.